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October 2023 by Honey Buns
My husband had his work truck with this company, due to financial issues, We were in a very stressful situation and could not pay it off instantly but thanks to this company specially Mr.James, we were able have the comfort of trust to know our truck was safe in there. This place is very understanding, reliable, and trustworthy. J & B Integrity keep up the humble work and may God bless you with more services to your company ! We are very satisfied to our experience here !Service: Transmission
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September 2023 by Mig R
Disappointing service. I have friends that make this shop their go-to so decided to bring a family car to them. I was grateful for their professionalism and taking me in last minute but the actual service done on the car was subpar at best. Worst yet I called several times to follow up on the service and left a message. No return call!
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November 2022 by Douglas Mills
Honest and very knowledgeable. They can diagnose and fix everything.
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August 2022 by Carmen N.
I took my Murano for a humming buzzing noise left it there he told my husband it was going to be the pulleys..i asked for old Parts back it was the police he fixed it within the same day my car no longer has that humming buzzing threatening noise all was good with JB and we'll go forward
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December 2021 by Lalo H.
As honest and as qualified a mechanic that you will find anywhere. Not only does he do awesome work, he has saved me thousands of dollars compared to dealership work. And the quality of his work is on par with or better than dealership work. James has worked on all five of my family's cars and on occasion has performed work that other shops were unable to do. Since I found James, I will not take my cars anywhere else. I highly recommend JB Integrity.
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September 2021 by sean sison
Rented a Uhaul from here. Really great and hassle free experience. Extremely friendly and down to earth people.
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July 2021 by S. Blackwolf “Black Mamba”
The owner is an honest mechanic. You don't have to worry about being ripped off. He is a hard worker and will even stay after hours just to help someone. His sons also work and assist. They're a kind and courteous people. The whole family is a joy to be around and they will always make you feel welcomed. If you have to wait, they have a television in the waiting room with Netflix. You're welcome to choose what you want to watch, granted you're the only one there. There are also some toys for the kids to play with.Services: Brake service & repair
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April 2021 by Van C.
Absolutely hands down the best ever Automotive Repair Shop in El Paso. Honest, trustworthy, dependable & super reasonable rates. Not only has Mr. James & crew repaired all 3 of my vehicles he has also repaired my son's vehicle. I do not think you can find cheaper pricing of services provided by this auto shop anywhere else in town. Plus when we were out of town with a vehicle crisis Mr. James has walked us thru exactly how to handle it until we could get it back for full repairs. Truly this auto shop is a gem among the rocks here in El Paso.
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March 2021 by Jonathan F.
By far the worst treatment I've received at a repair shop. Forget the long wait, the way I was treated today by James Booth the owner was shameful on his behalf. In front of his employees and the MATCO truck vendor, he thought it would be a good idea to berate me because I declined any additional work on my car. Recently he did a t-belt job on my car and after two long weeks, and complete re-assembly, I'm being told that there's a CEL and it's the crankshaft sprocket that is missing teeth. Mr. Booth tried throwing the blame on a mobile mechanic, but if only he knew that the mobile mechanic did not touched the crankshaft and the last person who did was in 2015 at a repair shop in Arizona when they did a t-belt job (Which they did a excellent job). Before this t-belt job, I had no CEL and now it does. He also wanted to add a crankshaft position sensor and a new pulley without explaining why to me why so many parts. I believe he had no idea what was going on and was just throwing parts to raise my tab. Coincidentally I also had asked Mr. Booth for a state inspection, now with the CEL I can't pass it and I have to pay someone else to get it right. Mr. Booth sized me up and thought he had an easy target but was proven wrong when I politely declined the job. When it was time to pay, I pointed out a billing error. Mr. Booth was charging me a valve cover gasket set, when mine was brand new. He claims that oil expanded the gasket but once again, if only he knew that gasket was installed when the car was down and no chemicals were added to seal the gasket. After I pay and head out the door he begins saying that I had a bad attitude, when I simply just wanted to get my car out. I inspect my vehicle and find a mess, I go back inside and tell Mr. Booth to leave my interior how I brought it, clean. In front of his staff and the MATCO truck vendor, he begins arguing with me calling me entitled, attempted to invade my personal space and finally asks if I care about his feeling. I clearly do not, this is business, and I just want my car fixed, feeling are the last thing on my mind. I asked Mr. Booth to tell me in what way shape or form I disrespected him, and he had no answer. All of this happened after I paid $900 for a shabby job that i will have to re-do. Do yourself a favor and truly find yourself a shop that practices INTEGRITY and not just uses it as a slogan.
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January 2021 by John Hoefner
I have used Integrity for 3 years now! A little more butbthe name fits! James runs an honest business and work done is done right! He takes excellent care of my elderly moms vehicle again due to his honesty and Integrity to run a business that is 100%!
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January 2021 by David DeVeau
Owner/Mechanic James Booth and mechanic Omar do excellent work. Complete work on schedule. Reasonably priced - friendly staff. Highly recommend them for any/all automotive work needed. ??
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October 2020 by Daniel Padilla
James is a amazing person
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September 2020 by PatriciaandPedro Magos
They are awesome and take care of their customers.
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July 2020 by Van Cat
AMAZING FAMILY OWNED & OPERATED BUSINESS - SUPPORT LOCAL HERE!!!! Their work is impeccable & honest like none other in ElPaso. Thank u!!!
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June 2020 by Sydney Call
James and his staff were recommended to us when we broke down in El Paso. The problem was a very challenging one in our electrical system. He took time to listen and trouble shoot and get it done right going above and beyond. They were friendly professional honest fast and thorough. I’d highly recommend their shop!
