-
January 2024 by Richie M.
I would like to start off by saying to be aware of their memberships. The very first day we convened with them they said it was not a contract and you can cancel at anytime without consequence. Within turned out to be fake as when it came to cancelling our member ship, we were charged a cancellation fee as so were many others. Now the gym itself lacks space, respect, and creativity. The gym is a very tight area which makes it a nuisance during those peak hours. It doesn't help that the "trainers" there don't have respect for others as they seem to "train" 5-10 individuals at a time taking up most of the gyms equipment. Also the male bathroom only has one toilet which makes it a problem of more than 1 need to utilize. Within their creativity area, it seems to lack organization within the equipment and accessories as there is too much unnecessary items within such a secluded place. If you're looking for a gym that has top notch equipment, respect for others, honest policies, and an abundance of space. I highly recommend taking a look at Powerhouse Gym.
-
November 2023 by Brave Souls G.
Iron Grind, a family-owned gym that strives to keep improving and adapting for their customers. The staff is friendly and more than happy to assist you in any questions along your fitness journey. If you like the golden days of body building than this will fit you perfect, with some of the most iconic old school equipment as well as modern ones. No matter what you're here for, powerlifting, body building or its simply your escape from the day-to-day world, this gym will meet and exceed your expectations. I've been a member for two years and can confidently say that they are the reason I've started to love the gym more and I look forward to seeing how far I can go when it comes to bettering my body and mind.
-
November 2023 by Danny A.
At first, I thought Iron Grind was a good gym, but man was I wrong. I've been a member for 5 days so far after signing up with Luis at the front desk and I was under the impression that I did not have a contract, I was on a month to month basis and I could cancel any time I wanted as long as I let the gym know 30 days in advance. Cool, everything was set and I had my gym membership. I was not fully comfortable in the gym since it was smaller with older looking equipment and there was only one cleaning station with towels and spray bottles, which was highly inconvenient, especially at a place where so many germs are present. I ended up finding a much better deal for a bigger gym with much newer equipment and more ammenities for a better monthly price, so I decided I would cancel my membership at IronGrind since I didn't have any contract. I tried to go in person and the same person who signed me up, Luis, happened to be working at the front desk again. I let him know that I wanted to cancel out my membership and he didn't even ask any questions or anything and just stated he was not the manager and couldn't cancel out my membership at all, he let me know I would need to send an email to the email on my membership app providing account information to easily look up my account and it would be cancelled out by the manager in the morning. Fast forward to a little later, not even an hour after sending the cancellation email, and I received an email for a receipt from IronGrind, with a brand new charge for the monthly membership price and a comment stating it was a cancellation fee for no 30 days notice. Keep in mind this was just a receipt, no mention of a membership cancellation, no membership cancellation agreement document, or even a cancellation number was provided. I was never informed of a cancellation fee both when I signed up or when I went in person to try and cancel out. This is definitely some shady business practices and I am ready to dispute this with my bank and file a complaint with the BBB and any other avenues I can take to file a complaint against them. This is absolutely criminal and borderline theft since I was never informed of such a charge, I would highly advise against getting a membership here, you're much better off taking advantage of a Black Friday deal with Chuze Fitness or Gold's Gym with $1 down and lower monthly dues than IronGrind, not to mention more ammenities, more space, and friendlier staff. DO NOT give your money to IronGrind, it is NOT worth it and you can get a much more fulfilling and better membership elsewhere.
-
November 2023 by Troy C.
I recently moved to El Paso and was searching for a training facility. I was reached out to by a Steven Alexander , who is a trainer at Irongrind True Fitness. He invited me to their location to workout and determine if the gym is a fit for me. Let me first indicate the I competed in powerlifting and made the world team and won senior nationals in 1996. I also competed in the Ifbb. That being said , I went on Sunday the individual at the front allowed me access for a day pass . I was asked to download app to obtain my information. I began to train ten minutes into my training, the front desk associate approach me and stated I must pay $20 dollars for the day! Look on their social media they clearly offer day pass for guest whom never have visited their gym. So I'm confused? I'm an African American 50 year old male who has worked several years as a correctional officer. The only guess is their gym does not want or like Black American males in their gym . So please if you are a Black male steer clear from this Gym.
-
October 2023 by Anonymous
Terrible customer service. Employees seem annoyed when you ask them questions, even if you do it nicely. If you don't want to be there, get into another line of work. Gym is always packed. I went for a day and immediately walked out after 20 minutes. My fault for jumping the gun, but I didn't receive a tour of the facility or anything. I tried canceling the membership because it was not what I expected. This gym is for a certain clientele and may not be for everybody, and that is okay. However, when I kindly requested a refund (since I was only there for a day and didn't see the point in staying the month) they flat-out refused in a condescending manner. Management should get better team members or provide customer-service training.
-
October 2023 by Saeds
Honestly had a good laugh looking through these reviews. Me and my boyfriend were looking for a better gym, after seeing tons of great things about this i thought to myself it's too good to be true. Now i can say I'm glad i decided to look at these. No matter how many good reviews i could have seen, they will not make up for how horrendous the real reviews are. I wouldn't even give it a chance at this point... might get scammed?
-
October 2023 by Emilio Nava
Very clean gym, and has a staff that cares about its gym goers. Equipment is also always in good standing and offers nice variety ?? I don’t live in ep year round but when I do spend months on end here, I don’t think twice about signing up elsewhere. Always good experiences.
-
October 2023 by Windy Kicks
Outstanding gym! The staff is very helpful and are able to assist you in any way possible. Definitely a positive environment!
-
September 2023 by Sergio C
All in all a very lack luster experience just a normal ol gym but they charge exorbitant prices for their memberships and the tacky YouTube merchandise, the sinks are broken not to mention the cancellation policy. I over heard one of the employees getting yelled at over the phone to find out it was the owner totally unprofessional and not a good look at all for the gym. Yikes don’t get me started on the lady who kept getting charged all in all don’t recommend this gym prices are way too high just for it to be a normal gym that i can find down the road.
-
September 2023 by Sandra Ruiz
I enjoyed the gym for a while until the owner was there one day and proceeded to spit in my face and told me women shouldn’t be in a gym and to go make him a sandwich :/ super disappointed, planet fitness is a better gym tbh ?? If I could put zero stars I would
-
August 2023 by Jackie Rodriguez
Hands down the best gym in El Paso. Staff is always so friendly and helpful I can’t think of a better environment to work out in. Always glad to support local <3
-
July 2023 by Jay S.
Loved the experience , for a great price I would definitely recommend , I regret not being able to enjoy my membership longer !
-
June 2023 by Jahazie López
I was in town for 3 weeks and needed a gym to be able to stay on my training plan and I’m glad I found IronGrind! They have everything a body builder, power lifter and hybrid athlete could need and more! Loved being able to train with the Eleiko Kg plates and their outside section.Staff was always present, nice and helpful!Overall vibe of the gym was 100%!!
-
June 2023 by Matthew Goulart
Was a great gym and workers but when it comes time to take a name of your account and banking info you are not allowed because “it’s not your name” was charged 433$ because a female had my info still and I called multiple times to get rid of it. I haven’t lived in El Paso for a year!! My info just not my name and they never tried to find a conclusion or some solution to the issue. You only want the money never let me cancel a membership cause of a name. You guys are complete worthless and not even worth your weight in salt.
-
June 2023 by carisa mcculley
very unimpressed with this gym. saw the guys review about his ex wife committing fraud. they are not matching bank info with names. they replied that he let her use the card before with no problem but if this time she did not have permission and was not an authorized user on his account, that is not a reasonable excuse. BBB would love this.