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April 2023 by Emanuel Henderson
Outstanding service I recommend Jackson Hewitt Tax Service to everyone.
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March 2023 by Frank Madrid
It’s not every day that you notice service and then you notice SERVICE. This year I decided to go to a different JH office. Well, was I impressed. As I walked in the front desk receptionist greeted me and took my info. I was about to seat down to wait until I was called in. Talk about no waiting period. I was then greeted by the JH Tax Pro Isabel. I handed over my package of documents and she took over. We are down to the last stage of the preparation the signatures. There was an issue between the scanner and her computer. She right away look for a solution. I noticed that she was determined to solved it even if she had to ask for assistance. The problem was solved in a timely manner. Finally, my tax return was finished with signatures, copies and a gratifying $ return. Ms. Isabel excuse herself for the “ hiccup “ she experienced. In life we all go through different challenges but how you confront them is the key. My experience here and what I observed was exceptional service. My thanks to Ms. Isabel for going out and beyond her expectations. Highly recommend the Montana JH Ofc.
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February 2023 by Jesus Gurule
Really good place to do your taxes at 1841 North Zaragoza Rd., Suite 305 with Lorena Lerma really nice lady I really helpful
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February 2023 by Karmelus Card
Worst experience having a scheduled appointment. One person working and they have a secretary just to tell you to wait for an extra hour . Never again JH
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February 2023 by Ang Mo (Fre N Chie)
Isabel was awesome, thank you so much!!!
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April 2022 by Raymond Arizpe
We are long time customers, and will continue to be because of the personable and professional service that we experience every time we have our taxes prepared at Jackson Hewitt.
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February 2022 by Madeline Macy
Very easy and fast service. I came to the same location last year and will keep coming back due to excellent service.
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April 2021 by Liliana Mercado
I went to get some documents for my son. The agent gave me attitude about picking the documents. She stated, LIKE I SAID, that's not a way to talk to a customer that has been with you guys for 15yrs. Yes I was upset. As I walked away, she stated, DONT FORGET UR KID. How can I forget my child when he came in with me. I had asked for her name and said that she was going to call the police. For what? Just cause I asked for her name. Makes no sense. And she still didn't give her name. I have never been treated like this from that office. This will be the last yr I do business with jackson Hewitt
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March 2021 by William Huang
Very unprofessional experience. I made an appointment for 12PM, I arrived early at 11:45. Nobody was there so I called the Montana office at 12:05 and they told me the associate may be passing out flyers and asked me to have Wal-Mart page for the associate. I wait until 12:20, nobody has arrived. I called the local office and they finally tell me the associate will not be there and that there are signs up that says they are closed. THEY DID NOT. There were 2 signs saying they were open and even had a sign in sheet and a form to sign on the desk inside. They then told me to head to the Montana office which took me another 20min and traffic.
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March 2021 by stephanie Valdez
Awesome! Great customer service! Positive attitude! Natalie Potter always takes the time to explain every detail I don't understand and anwsers all of my questions! Thank You!!!
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February 2021 by J.P
Excellent experience at Jackson Hewitt. I had Natalie Potter as my tax advisor & she was excellent in helping me with filing my taxes & she was very friendly. I would definitely recommend to my friends and family to file their taxes with Jackson Hewitt.Thanks again Natalie Potter ?
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February 2021 by J.Michael Blanco
Natalie was an amazing help with us. She was patient and very helpful. Her customer service was amazing. We need more of this in this business.
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February 2021 by Kane Darby
Natalie was such an awesome person to us!!! She is such a hard worker and handled everything very well under stress. She was working by herself. She multitask very well! She also handled an irate customer who was very rude to her. She deserves the best!!
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February 2021 by Sal C
The agent that helped me was awesome!! Sal you along with your coworker I didn’t catch her name but you both were awesome. Good service
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January 2021 by Nicole Lopez
Jackson Hewiett is the best. The office was clean, with sanitizer available, I was very comfortable. They are very professional and knowledgeable. Got my loan in less than an hour. Will be back with w-2s as soon as they come in.
