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April 2024 by Jason L.
Good place to go to and to have fun do a bunch of shit too it's a great fucking storm so yeah
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January 2023 by Carlos L.
We waited 25 min to see if someone would help us in the jewelry spot, the ladies in the photo was just staring at us didn't bother asking if we needed help. 25 min and not one eye contact till I took a photo I'm surprised she even looked at me horrible customer service!
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November 2021 by Sylvia C.
I love this store! The Cielo Vista Mall location is always warm and welcoming. They have their holiday decor and displays out, and ready for the festive season! I was looking for a long black sweater, and there were various styles and sizes to choose from. There was an abundance of beautiful clothes. All the staff were very friendly, approachable and were practicing safety procedures and protocols. I always appreciate that. I just love that store, and recommend it highly!
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October 2018 by MTex G.
I love JC Penny, but this location is awful! The store is hot, & stuffy. The lines are long! My average wait time has been, half an hour, but sometimes longer. I'm not sure why they won't open up more registers for check out, especially when the line reaches all the way down the aisle. The displays are messy, & I can see why. I counted 5 employees on the floor, standing around, talking to each other, one was on her personal cell phone, ridiculous! Management needs to get on top of this! I will think twice before going back to this location.
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December 2017 by Ally M.
I know from experience how hard to can be to keep up with the mess I wish JCP would pay more employees a set for specifically cleaning and making sure the store shines and then a set specifically for register. I think if they could do that they'd have less complaints from costumers and employees
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August 2017 by Judy B.
2 words. Mall. Parking. Absolutely grinds my gears whenever i have to deal with the folks who like to hold up parking traffic by waiting on a parking spot which they swear will be that much closer than parking just the opposite side further from it. Sighhh Ok, now that thats out of my system, JCP is 50 50 for me. Mostly because this place draws more attention to the folks from Chihuahua since its that much closer. So the place is almost always packed with crazy long lines for any register and stuff carelessly tossed everywhere. I love this place mostly because their selection is bigger and better than the far east side. Plus, i have a great hair dresser i only trust here. The Sephora is always a plus so thank the make up Gods that they decided to have one i can use my credit line for lol. Not all jcps have one so consider yourselves lucky still!
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March 2017 by Stacey F.
Store is a complete mess, and only one registrar open. Totally disorganized! How sad, this is why JC Penny is failing.
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January 2017 by Ed D.
Last minute shopping for New Year's Eve celebration at JCPenny in El Paso, Texas. There were approximately fifteen people in the line. The good thing was that there were three cash register persons, who were experienced with heavy sales, multiple transactions... Armida, used her charm to upsell. Service with a smile, even under stress. Give Armida a raise. Have a safe and healthy 2017! JCPenny Cielo Vista Mall 8401 Gateway Blvd West El Paso, TX 79925 (915) 779-2000 notary01
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December 2016 by M Angie S.
I love this store because they always have a deal and the majority of the staff are knowledgeable but I hate when have a huge sale and it's trashed. The bathrooms are horrendous.
