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March 2024 by Naomi Gomez
I was in the store for about 15 minutes, no one acknowledged me. Others came in after me and they were helped right away. I guess you have to look a certain way to get service. I made my purchase across the way at Zales.
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March 2024 by Mara Fernwey
Margot looked me dead in the face like a deer in the headlights when I asked for two ring sizers since we wanted to add and additional band to my ring set, then she proceeded to tell me my rings that I bought in store were size 6 and 6 1/2 apparently by me explaining to her I needed two sizers together she had to get another employee who verified my rings were size 7 then we wanted to purchase and additional band for three bands together and was brought a completely different band, I had to walk the associate over to the band that was sitting in the display case, I had my jewelry inspection and left to the kay outlet to purchase my additional band, just cause it was late in the day does not make it ok for them to just want to sit for the rest of the night and not provide excellent service to customers that have been coming to kay for years!! With every question we asked Margot she either ignored us or responded w something totally off subject!!
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February 2024 by Angel Melendez
Carlos was incredible! Not only did he help with my rings but we got them in time for a very special trip! Thank you! Friendly and very attentive to detail.
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February 2024 by Yessie Velez
This review is in recognition of the quality of service my husband and I received from Kassidy Alexander when we took his wedding ring for resizing. We purchased the ring back in the state of Kentucky and could not find the warranty we purchased, but Kassidy spent hours trying to help us so we wouldn’t pay. After spending well over an hour on the phone and gathering information, she found we over paid for our ring and did have warranty. She provided us with customer care’s contact to call them and see what options we had since we were scammed with the original purchase. If you are looking to buy a wedding ring and someone honest and professional to work with, go see Kassidy at Kay. She’s the real deal and passionate about helping others.
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February 2024 by Gabriela Gonzalez
Kay Jewelers in the mall had exceptional service. All members were extremely kind and helpful, specifically Olivia. Olivia was patient and kind, helped my family a lot with our purchases.
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February 2024 by Brandon Boik
We have had issues with a custom made ring from another Kay store. Angie found the issue and worked diligently to help us come up with a solution in an affordable way.
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February 2024 by Annette Melgoza
Love the staff and customer service.
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February 2024 by Cristina Dominguez
Amanda was amazing. She is always extremely helpful
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February 2024 by akira benitez
Went in yesterday with my fiancé to find her wedding ring! Ana and Angelica helped us out they did an amazing job, both these ladies were very knowledgeable and patient they really went above and beyond to make my fiancé happy. Thank you ladies for the wonderful amazing job you both did!
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February 2024 by Robert Robles
Amanda did an amazing job untangling a knot and I appreciate the time she took on it!!
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December 2023 by Luis Ibarra
The ONLY Jewelry place you should buy from!Ask for Cassidy, she is an EXCELLENT sales person and very cool girl to talk to. She's been extremely helpful, patient and friendly with me and my wife through our marriage journey by helping us choose her engagement ring, wedding band/rings and some other gifts. I hope to see her grow with the company and one day she becomes a store manager or why not a regional manager. I will definitely keep coming back.
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December 2023 by Jeannie Watkins
Absolutely love my experience with this store! Adrianna has been amazing every time I come in with my jewelry and has even helped me with getting my ring repaired after being told it couldn't be by someone else. Thank you so much!!!
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December 2023 by Madison Wolf
My fiancé and I had the best opportunity being able to work with Kassidy Alexander. She was able to meet our every need and helped us figure out what we wanted for our wedding bands. She also was able to help my fiancé create a wonderful and unique piece for our surprise engagement. I would recommend anyone to Kassidy. She is a wonderful individual to work with, while always keeping your opinion in mind. One of the most hard-working people that I have been able to get to know!! Please do not walk…. RUN! I promise you will have a great time working with her!!
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November 2023 by Chris Martin
Amanda is the best. We met her ten years ago when we first were getting married. Thru the years we continue to deal with her and always have received excellent customer service. It’s more our ten year anniversary and upgraded my wife’s rings. Again Amanda gave us excellent customer service and we look at her more as a friend than a sales woman. Thanks again.
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November 2023 by David Thornton
I visited the store and the manager Amanda gave us exceptional service and offered professional help beyond measure. I truly recommend this store to anyone. Thank you ?Retired Sheriff Supervisor, Independent movie Director and Grammy song writer affiliate.
