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August 2025 by Rachel Bright
HORRIBLE customer service!!! Nice during buying process then when we came to pick up the dress it did not come with the underskirt and we went back for it and they state they gave it to us. This is an insult to us as we do not lie or try and get things free! BEWARE! Do not use this company. There are other nice, honest and reliable companies in the area.
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July 2025 by Mayra Avila
Customer Service is horrible. They are only nice when you are looking to buy and they get you! I felt like they were mad I didn’t do any upgrades when picking up the dress. My daughter needed small alterations and told me I can pick it up in a week. Then called two days later to schedule my pick up appt after July.Although the dress is beautiful I had to look else where to get it altered because they were trying to have it ready for me after August when her event clearly is July 25 and it’s ALL OVER their paper work. Oh also when I told them I needed my money back for alterations they said “who do I make the check to” when I paid all cash.
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May 2025 by Yadira Beltran
Customer Service is horrible.
Older lady really needs to get fired. She's rude, unprofessional and acts like she did us a favor by purchasing. How unfortunate for a business to have people like this and not do anything about it.
Will definitely be losing customers.
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February 2025 by Linda Velasquez
I visited La Popular to purchase a second dress for my quinceañera and dresses for my damas. The staff interrupted me, stating they were only “accepting quinceañera dress purchases,” without allowing me to explain that my intended purchases totaled ten dresses, equivalent to a single quinceañera gown. This dismissive behavior was disappointing. Having had previous negative experiences here, I urge management to train staff to be more attentive and considerate to potentially customers.
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February 2025 by Cynthia Velasquez
Had an VIP appointment at 4pm for the Ragazza event waited till 5pm asked an employee and they told me there was still 3 girls ahead. I get it girls trying out dresses takes time but they need to be more organized and specially if they make you an appointment. Lost a client.
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May 2024 by Rose Herman
Worst place scammer criminals they get you into the package then they change it around!!!
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April 2024 by Natalie Quezada
Horrible so rude
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April 2024 by Crystal Davidson
Very rude service . We had a appointment to get my daughter a quince dress and personal are very rude and expected her to only try 1 dress on
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April 2024 by P G
Horrible service…
These employees only care about getting their paycheck and clocking out.
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April 2024 by Rebekah Salas
We had an appointment at 3 for my sister we came in a little late but the ladies were nice and said that it was okay and we checked in with them and they said they help us when we’d choose something. Well we found something but the store did really have much in the beginning but they only limited us two dresses to try on because it was getting close to 3:30 and the ladies had no interest on helping us anymore. We tried on the only two dresses we were allowed to. I just found it weird that we got here and checked in and they didn’t want to help us anymore as soon as someone else was here for their appointment. They had plenty of staff to help both families..
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March 2024 by Becky Gonzalez
Horrible experience. We made an appointment to try on dresses for my daughter's quince, we were told we would have a stylist help and that was the furthest from the truth. We went hoping to find our dream dress. The store was completely empty, we had an appointment and the lady couldn't be bothered to help us. We had to sift the dresses on our own... when my daughter didn't like the 1st dress she tried the lady completely wrote us off... then another girl came in and wanted to try the dress my daughter was wearing on so the sales lady told us to hurry and pick another dress so the other girl could try it. My daughter asked about a red dress on a mannequin and was told to look thru the red dresses on the rack instead. As we left she was removing a dress from the mannequin for the other girl that walked in. We got no help, no service but she kept trying to get us to open an account. Why would we?? Please do yourself a favor and go literally anywhere else.
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March 2024 by Anna Garcia
Horrible Horrible Customer service! I went in with my daughter looking for a Quinceañera dress, I understand they work by appointments but there was no one in the store, she said we needed an appointment to try on a dress, funny her store was empty but anyway on top of that it was clear she did not want to help and right away she mentioned the price of the dress as if we couldn’t afford it! And then she had the audacity to call my daughter “too skinny” Do not go here! I had never been treated like this before! Worst place to go for your dresses.
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March 2024 by Valerie Perez
Customer service is horrible, I understand they work by appointments but on a slow day when no one else was in the store the lady was super rude and made it very clear she did not want to help us. I was looking for a bridal dress but became discouraged with finding anything there since she was so rude and making faces the whole time. Horrible horrible service.
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November 2023 by Maria Del Carmen
Thank you so much Aby for your attention to my princess's dress, which arrived on time to wear it on her big night and ???
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October 2023 by Lilian A
Bad customer service overall, the employees will leave strugglingwith the fitting of the dress, and there is zero privacy for the girls to walk out of that crammed fitting room. Best if you go to Elodia on the gateway, they really have great customer service, much prettier dresses, and are patient and very helpful.
