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March 2024 by Richard Aldersley
Great buying experience at Garcia Group Land Rover dealership in El Paso. Attentive , focused customer service and follow up - They do what they promise, are timely and show exceptional professionalism. Great staff from GM down to salesman, service team and all show a caring , helpful attitude. Very Impressed.
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March 2024 by Cesar Valdiviez
Their service is horrible!! Took in my velar for oil change and the day after it started overheating. Called Abraham one of the service advisors and he sent a tow truck to pick it up. Upon talking to Abraham and he day he called the tow truck I asked why this would happen. He told me it usually happens when a “ pressure test”is conducted. He later retracted on his words ! I never asked for a pressure check all I wanted was an oil change. When I called to ask for the status of the vehicle he told me it was a problem with the water pump and thermostat crossover pipes!! He first told me not to worry that this would be covered and later came back saying it was not. Went in to talk to frank the service Manager and John Patterson the General Manager. As soon as I started talking to the so called General Manager he looked like his mind was made up on not to take responsibility for their faults. As I was explaining what had happened he took service advisors side without even knowing what had happened. Long story short they wanted to charge $3200 plus tax to fix my vehicle which they had messed up. This service department is a rip off and full of lies. Sad to see that they do not care for a customer after the sale. I would rate then a zero if I could!!!
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March 2024 by Cruz Duran
I recently bought a cpo Velar from the company at an agreed discounted price of 44,999 from the original list price they had of 45,999. Upon signing all the documents at the finance department, I noticed the sales manager Hector had not kept his word on the sale price of 44,999. The company got paid 45,999 from my financing bank. I brought the issue to the attention of Hector, but he denied a discount was given from 45,999, the list price. I escalated the issue to his manager Pattison, but he also refused to reach any resolution nor paid no professional attention to the issue. The sales representative was great as he also agreed and recognized the price was not sent with the discount to the financing department. It's not much money, but it's just saddening that a simple deal became an issue when it could have been resolved easily or even could have been avoided by acting with high integrity for such great auto company.
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February 2024 by Christine Berry
Land Rover El Paso is the best! I left the dealership with a Range Rover Evoque and a big smile on my face, all thanks to Gabriel Lujan. I highly recommend him to anyone in search of a great car buying experience.
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February 2024 by LIFSA USA
Excellent service, very happy
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February 2024 by Marifer Ruiz
There are SO many one stars it doesn’t surprise me at all. Johnny the “general manager” is so rude and everything but helpful or has any basic customer support skills. Worst customer experience, one more one star for you people, congrats ?
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February 2024 by Betsy Shields
Finally, a non-pushy dealership! Caite completely “understood the assignment”- she listened to what I was looking for, but also knew what would fit best. She included my children in conversation, and really got to know me. The finance department is no-nonsense, and transparent about everything I was signing. They even saved me money from purchasing things I didn’t need. Highly recommend!
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February 2024 by CONNIE DE LA O
Love service & my LR !!! Never change
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January 2024 by Mirthy Yu
Got a car because I wanted it, but they have the worst social-communication skills ever. Not even at a regular dealership. They had also offered me a different deal than the one at closing and the manager did not want to talk to me at all. You’d probably be better off driving to another Rover location.
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January 2024 by Raul Avila
Excellent service!
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January 2024 by robert smith
I own a Land Rover and my Wife has a Jaguar and let me tell you that the service here is AMAZING! John Pattison the GM is not like any other General Manager I have ever came across. Always attentive , helpful and available ! This is what every customer looks for in Leadership and he has it ! The only reason we stay with Jaguar and Land Rover is because his attention to customer service . Been with him since 2019 and not looking to change . Excellent
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December 2023 by Edna Pena
Worst service department ever, the communication is next to none even if it’s just a minor issue. I notice immediately on my first visit to service department their standards of customer service are very low. Only two advisers on sight and one carless as they come. Will definitely not recommend buying the brand as issues might arise later and you will be stuck with no other service options.
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November 2023 by omar fajardo
I was helped by Lorenzo Jáquez and he was great. I had all the space I wanted and he was really available with any information or help I needed. It was nice having a dealer who behaves like an actual person for once, I would car shop here again.
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November 2023 by Bruce Bailey
No dealership is perfect, but LR of El Paso personnel are passionate, friendly, and always striving to be better than any of their competition. I have owned several brands, and none have come close to customer service compared to Land Rover/ Jaguar. Try them out. I think you like what you find.
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November 2023 by Chad Liddic
The service team is Second to none! I was treated like a life long best friend by everyone. All knowledgeable and accommodating no hassle on any level about anything ?? Hats off to the El Paso Team ? ?
