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November 2024 by M D.
Chris and his crew CAUSED DAMAGES TO MY PROPERTY. They broke the carbon monoxide vents of the water heater and the furnace in my house. They also, among other damages, made a hole on the drywall by the water heater when they forced down the vents. On the same day, I notified Chris they had broken the carbon monoxide vents. He defensively replied that "pipes [did] not break" and that they could "resecure" those vents with tape. Soon after receiving Chris's reply, I consulted an expert and "... CAUTIONED me that broken exhaust pipes could not be fixed with just tape because CARBON MONOXIDE was a very serious business as people could die overnight". After I expressed my concerns above and explained to Chris that 'I had already lost family members due to carbon monoxide poison", [he cynically dismissed my concerns by] telling me, "This seems to be more of a problem than it really is"'. He began to harass me, and threaten me. Four (4) days right after Chris claimed the roof had been replaced, he retaliated against me that (1) I was going to be served to go to court and (2) he was going to "file a police report for theft of services" and "put a lien on [my] property" if payment check not ready. NOTE: I was NEVER OPPOSED to paying Chris for his work done, BUT I emphasized I NEEDED those damages to be fixed! Out of the total amount he charged for his work, a fraction was used to pay two Service Companies to fix the damages caused in my property by Chris and his crew. When those damages were fixed, he was paid the difference with a cashier's check, which has already been cashed by Chris. He sued me and there is a Small Claims Case pending. I RECOMMEND AVOIDING SIMILAR NIGHTMARE by NOT hiring his services. He talks nice at the beginning but will show his true colors eventually. Now, I am afraid of any unforeseen mishaps that could result in the future such as leaks for they banged those heavy bundles of shingles against the deck when replacing the roof.
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May 2024 by Benjamin R.
The boss Chris steals money from his employees. We work 40 hours and can't go past but only get paid 30 something hours. I seen 3 people come and go in the past 2 weeks. He doesn't take care of his employees either. I plan on getting a lawyer to get the money back I lost, I worked for free for over 3 hours.
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July 2023 by AL HORVATH
Great job did everything to make our new roof job a hassle free experience. Thank youServices: Install flooring
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June 2023 by Xavier Green
Lone Star Roofing was prompt to fix the missing shingles on my roof from a recent windstorm in El Paso. I am confident in their roof repair work and pleased with their professionalism and roof inspection report.
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May 2023 by G GNich
We requested a roof replacement quote because of the good Google ratings. The person who showed up did not introduce himself, gave me a business card as he proceeded to say that the roof looked good and I told him that from the ground it did. He then asked me if I got on the roof. At this point, I said "does that really matter" and he stormed off saying "I am done'. I DO NOT RECOMMEND them.
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May 2023 by Tony Maldonado
Chris was very professional throughout the whole experience. He walked me through the whole insurance claim process and completed the work in a very timely manner. Would definitely use them again.Service: Roof repair
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November 2022 by Shereeda Scharschmidt
Chris and his team were very accommodating, professional, and knowledgeable. I had roof maintenance done as well as repairs inside the house where the leak caused some damage.Prices quoted were affordable/reasonable and a warranty is given. What could be better than that, knowing you have roof protection at no additional cost.I will definitely be recommending this company to any and everyone that need his services.
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September 2022 by Google user
I contacted them because our new house was very dark and gloomy during the day time in some areas and after doing some research, we wanted to install solar tubes, they are like skylights but much smaller and won’t create leakage issues, plus they provide more light. Chris came to inspect the house and suggested four plus our roof maintenance giving us two years of warranty for any leakages. We had no idea how the solar tubes worked or looked and it’s the best investment we have done. Our whole house came to life with daylight. We love it! The solar tubes look very pretty as well. They installed one in the kitchen, two in living room and one in a hallway that was completely dark (see images). I will definitely contact them again when it has to do with anything associated with the roof. They really know what they are doing. Thank you guys!
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September 2022 by Sandra Camacho
I contacted them because our new house was very dark and gloomy during the day time in some areas and after doing some research, we wanted to install solar tubes, they are like skylights but much smaller and won’t create leakage issues, plus they provide more light. Chris came to inspect the house and suggested four plus our roof maintenance giving us two years of warranty for any leakages. We had no idea how the solar tubes worked or looked and it’s the best investment we have done. Our whole house came to life with daylight. We love it! The solar tubes look very pretty as well. They installed one in the kitchen, two in living room and one in a hallway that was completely dark (see images). I will definitely contact them again when it has to do with anything associated with the roof. They really know what they are doing. Thank you guys!
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August 2022 by Jon Martin
Lone Star Homes completed my new roof with no issues. Price was within insurance estimate. I referred Chris to work my neighbors roof.
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August 2022 by Lore Pacheco
The company came and did a bad repair on my roof. Charged me for a complete roof replacement and didnt do half. Took all the money and after the first rain adter repair my roof leaked and after several attempts to contact him. He never came to fix it. Blocked my nimber after that.
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July 2022 by Ivan M.
I had to look at many reviews and spoke to a few roofing companies before deciding to go with Lone Star Homes Roofing. The reason it took such a long time to decide, was because I gave 4K to a roofer who took off and didn't do any work on my roof, about 5 years ago. I spoke to Chris from Lone Star, and he mentioned, he would not collect any money, until the project was started. So that helped ease my mind and I agreed to have him work on it. So just a few days later, the roof work started and completed, in 4 days. All the shingles, panels, and vents were replaced as I requested. It rained a couple of days after the roof install and no leaks detected, at this time. Great Job and Chris is a true professional who came through with what he promised. I recommend Lone Star Homes Roofing to anyone.
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May 2022 by Raymond Douglas
After calling around to five other roofing companies Chris from Lonestar Roofing work with me on getting my roof repaired. I appreciate the honesty and integrity Chris displayed. He came on Sunday for the inspection and roof was repaired on Tuesday. I’m so great full
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April 2022 by Barbara A
After having called several places and getting the runaround. Chris answered my call. He promptly had my roof inspected, and quoted a fair price which was handled through my insurance. Work was promptly completed, and they cleaned up around my home after completion.
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March 2022 by bernhard thompson
My roof repair was urgent. From the moment Chris inspected what needed to be done to final completion of work the execution of this repair was flawless. Everyone and l mean everyone on this team was courteous and professional. They explained what they were going to do and then delivered on that explanation. Chris provided constant communication on who, what, when, how and where for all aspects of my needed home roof repair. The team was punctual and responsive to my questions and concerns and the quality of their work was super! Now for the best part…the estimate for the work is exactly what I paid. Chris said here is what this repair will cost. And that was exactly what it cost…no hidden fees or costs. Thank you Chris from a very grateful customer. We will definitely be doing business in the future.
