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May 2024 by Saul
I had a great experience at the Gateway location. Juan was my sales rep and he has excellent customer service skills. I ended up buying two pairs. I'll definitely go back.
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April 2024 by Paul Lane
Juan Hernandez is TOP NOTCH professional! He knows how to treat a VIP customer like me. His solid, well experience recommendations are the best. So well that I now have two exquisite pairs of exotic skin Lucchese boots. Thank you Juan! I absolutely adore the Capybara suede and blue Nile crocodile belly boots. The store manager was very professional as well.
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February 2024 by Ally M.
Went today where we took an out of town person to buy a pear of boots. They are from Germany and we're excited to get authentic Texas boots. The staff here was very patient and kind they helped our friend find the perfect pair. The prices range very widely depending on what you're looking for but they certainly have something for everyone's price range.
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October 2023 by Ken R.
I recently ordered two pairs of boots based on my satisfaction with a pair of ropers I bought 15 years ago and still enjoy wearing them. Juan, from the gateway store, had what I wanted. He told me there was no difference in size between a 14D roper and a classic. There is a huge difference. Your website shows a calf of 15 ¼" for Dora size 8; it was exactly 14". That is an entire 1¼" off-spec. My wife's calf is 14¾", so it should have worked with a 1/2" to spare. Mine, I struggled to get the boot on and took several minutes with help to get it off. I paid $109.82 return shipping to find out his and your website info was wrong. Today is Wednesday, mid-day. I texted the manager to find out when my refund was going to happen. He said they would call me for my card info when they received them. I sent him proof of delivery, delivered two days ago in the am. Lucchese has gone downhill in service and product quality.
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August 2023 by C T
Thank you, Juan for helping me finding the boots that fit my tiny feet. I live in Dallas and the showroom here routed me to Juan at this location and he’s been a great help. I love the customer service and of course, the products!
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August 2023 by Liz C.
had a great experience here! my dad was having trouble finding the right pair of boots, but Juan Hernandez was very helpful and patient. he was able to give options and find the right fit.
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July 2023 by Chuck Fogle
Nice store, but didn't have many options in size 12
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July 2023 by Peter C.
Top quality, but expensive. If you are passing through El Paso, and appreciate excellent shoes and boots, visit Lucchese. Be sure to visit the main store only. They have the largest inventory and the best service.
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June 2023 by Mike Stanford (Paw Paw Mikey)
Juan Hernandez is a rock star! Goes above and beyond to help you find the perfect boots. When I’m in El Paso I’ll stop by to say hi (and buy more boots).
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April 2023 by Holden B.
Juan had been messaging me for months on Facebook about various boots that I was interested in. He messaged me out of the blue and told me they got in some boots I had been looking for. Gave me his number and took my info over the phone and got them shipped out! Can't wait to receive them! Top notch customer service and very professional!
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April 2023 by Nicholas Jenson
As a longtime Lucchese customer this place is the Mecca. I’ve been looking for a suede pair and was elated that they had a first quality pair for ~$200. I visited the other Lucchese store in town after this and the experience here was far better. Fantastic service from Tony from start to finish. Definitely worth a stop.
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February 2023 by Emma S.
I wanted to hop on Yelp and give a review for the Lucchese store on Gateway.Yesterday I was looking for a pair of boots that apparently are hard to find and may need to be custom ordered.Went to 4 stores here in El Paso and Lucchese was the only store where the employees gave a crap that we were in the store! Starr, Cowtown boots and Cavendars couldn't have cared less.Thank you so much to the two employees that were friendly and attempted to help me find what I'm looking for.
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February 2023 by Mike Stanford
Juan Hernandez is a rock star! Goes above and beyond to help you find the perfect boots. When I’m in El Paso I’ll stop by to say hi (and buy more boots).
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February 2023 by oldschoolbussdrive
I'm from Dallas TX I will tell you this place gives you a ridiculous discount for genuine high end boots. If you're looking for the best of the best in cowboys boots with a discount then This is the place.
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January 2023 by Elloochador
Came here a few months ago. Tony is the man to talk to once you get through the door. He knows his stuff, will make you feel comfortable, and will find exactly what you want.
