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March 2024 by Randal Montiel
Really sad that i can't rate this location higher. Came in today to get help with warranty issues and completely got shut down by the staff. They did it with a smile a polite demeanor but basically told me that even though they are mattress firm they are just a franchise and do not honor other states mattress firm purchases. Directed me to a website and 800 number. They couldn't be bother to call anyone or assists because they couldn't pull me up in there direct system. They wouldnt even explain my policynon the bed i had. After calling my original store of origin and getting an emailed reciet they still refused to help me and very kindly showed me the exit.I bet they are great sales man but don't expect anyhelp with warranty or warranty claims. Consider all sales final purchase.
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March 2024 by Helen Moran
Very polite and professional
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October 2023 by Karen Antillon
We came in today looking for a mattress. Armando helped us out and was so knowledgeable and helped us get the best deal. He helped us pick what worked best for our needs and for our back issues. I would definitely recommend Mattress Firm and this location in particular. Customer service is great.
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October 2023 by Leonard Hoffmann
very upset. as i was told that the delivery date was Monday latest Tuesday now Sat and its now its coming. No problem with delivery people. The problem is with sales person as he's suppose to call and explain whats going on. instead i call and call and,,,,, I assumed if I send $2500 i would get good service. live and learn.
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September 2023 by Siigavaa McCollum
If you’re military and stationed at Fort Bliss, TX you want to go see Armando here! He helped us out with FREE delivery and ensured that we were taken care of as soon as we mentioned we served in the military! He let us pick our own mattress cover and made sure the deliver was literally the next day (Even though it was a weekend). Go and ask for Armando! He will not disappoint!
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June 2023 by Ivan Miranda
Ask for Mando,He’s the best, I came looking for temperpedic mattress with adjustable base & Met Sales Rep Mando,at the George Dieter location he immediately made me feel Home. Would not shop for a bed anywhere else because of his outstanding customer Service. We have already bought3 Beds with them. ?Great Quality Amazing Communication & Customer Service. Would definitely recommend.
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June 2023 by veronica sanchez
We had a very pleasant experience. We looked at different mattresses with no pressure. Mr. Alvidrez answered all of our questions patiently and gave us a fantastic deal! We even got to choose a delivery date that fitted our schedule. If you are looking for good quality at an affordable price, Mattress Firm on George Dieter is your go to store!
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May 2023 by Jenny Ricky
Armando is very knowledgeable. He helped us figure out which bed and frame would give us, personally, a great night's sleep. He can do the same for you! The financing was simple and easy. Go see Armando, he will do his best to help you get the sleep you need and want!
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May 2023 by Jenny Martinez
Armando is very knowledgeable. He helped us figure out which bed and frame would give us, personally, a great night's sleep. He can do the same for you! The financing was simple and easy. Go see Armando, he will do his best to help you get the sleep you need and want!
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April 2023 by STEPHON Barker
I purchased a Mattress , bed spring board and Mattress cover from Mattress Firm on 1325 George Dieter Dr, El Passo, TX and I have share my experience I had with the Store manager. He was friendly and very polite and accurately gave me a great package deal on all three items. So if you are looking for a great deal , just stop in at the store and receive great customer service and a great deal as well
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March 2023 by alex rodriguez
Armando was amazing. His loyalty knows no bounds and his customer service is nothing more than top tier. The 21 years of experience truly shows as well as his ambition and enthusiasm. I couldn’t have asked for a better salesman for our mattress and if I could give 10 stars I would. There’s a special place in heaven for gentlemen like you Mr. Armando and we appreciate all that you have done for us.
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March 2023 by Damaris Ramirez
Very happy with the customer service at this location given by the manager Armando. He was able to work with me and give me the best deals on two mattresses, and included extra goodies in the price as well. I would recommend him to anyone who is looking for a new mattress, he was very helpful since the moment I stepped into the store.
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March 2023 by Carey Antwine
The manager, Armando, is so helpful. This is the 3rd time I’ve purchased a mattress with him. The previous 2 were not good fora and he made the replacement so easy!
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February 2023 by Jaganath Raspopovich
From the phone call to our in-person experience, Armando provided exemplary service and took care of us. After having explained our situation to him—we needed a new bed frame today—he was able to help us find exactly what we were looking for and set up free same-day delivery (on Sunday, no less). We had a such a great experience that we wrote this review, which we seldom do. Thanks for everything, Armando; we look forward to doing business with you again!
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December 2022 by Terry Barnhart
Awesome service, thank you Armando, we are very pleased with our purchase. Also thanks to the Mattress Firm Delivery Team for their excellent service as well.
