Mattress Firm gave incredible customer service. Help gave correct information and answered doubts. Help was dedicated to make the right choice. Help was kind, with professionalism, respect and knowledgeable. Listened to needs and never pushed something more expensive. Free pillows and better pillows than initially offered were received. The store made the buying experience simple, enjoyable and the best buying experience. Help helped find the right mattress for back problems and made the change from an old mattress simple. Happy with purchase, will definitely go back.
Kerry, had incredible customer service, gave us all the correct information and answered all my doubts, we really appreciated his help and his dedication to help us make the right choice.
October 2024
I purchased a queen tempurpedic mattress and went in to pick up the free pillows that were given as a part of my purchase. Phil helped me in the store. He was very kind and provided better pillows then we were initially offered. I was very satisfied with my purchase and the customer service.
October 2024
Cary (our sales representative) was absolutely great! He answered all our questions with professionalism and with respect. He listened to our needs and never pushed something more expensive that we didn’t need. We were very impressed.
