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January 2024 by NAVYLIVE4DASTRIKE Hugo Melchor
On Jan 18 2024, 0720, McDonalds on Balboa and north mesa, I was humiliated by the manager because of my military disabilities, not once but 3 times. I asked for a fork she acted like she did not know what I was asking for. I told her I had disabilities and told her of she did not understand to bear with me . Told her in English and Spanish. Then add we were leaving I asked in English and Spanish for one napkin she precedes to give me s straw. Then I asked why she had a problem with me. I said all morning long while eating breakfast with my grandson she was giving me a tough time. I told her I have disabilities and you will treat me with dignity and respect. She preceeded to make treats that she would call the police and I said go ahead. That way people can see how you do business. Called Castro Enterprise's. Made sure to inform him on his massaging system. I just hope that Mc Donald's all over El Paso train their people on Person's with disabilities. Or soon they will have a law suit on their hands. Very Respectfully, Disabled Navy Veteran.
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December 2023 by Diana Gutierrez
Went to mcdonald mesa street , el paso, tx. Dirty, trashy, rude manager.
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September 2023 by Smith G
This is how we give out drinks? UNSANITARY. Edgemere and Zaragoza location is disgusting and ran by kids with no manners. McDonald’s has NO employee standards.
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August 2023 by Gary Cena
They said someone would call me with a very important concern I had and of course no call. Customer Service is at a all time LOW. Mr. Castro I'm Surprised!!
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July 2023 by Eduardo Hernandez
There app is the worse...it never works..an all the people at the location say..sorry it's not us..it's a 3rd party company...I've talked to employees at McDonald's at they say they get tired off customer yelling at them..but corporate doesn't do anything about it it ... McDonald's doesnt care about there employees
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June 2023 by E S
I used to love an egg mcmuffin breakfast meal and the Quater pounder....not anymore, they are cutting cost on ingredients somewhere...the food just doesn't taste as good as it did just a year ago....Culver's gets my buisness now...fresh, real food, and no fillers or artificial flavorings.
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May 2023 by Oliver Saudes
A real shame! What a lack of correctness. A Donald's Paladium Prag Czech republic employee named "Lukas" comes up with threatening remarks about a customer, which I am, because I drank a glass of water by the carafe after lunch. Such a rude, vulgar and aggressive individual should not be working at McDonald's and this is not the first time such an individual has worked at McDonald's in Czech republic. Copy all of Mc Donald's world and the general management of Mc Donald's USA
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May 2023 by Cene Lyle
Manager was extremely rude and left my fries on counter 10 minutes before. I asked where my basket of fries were then shrugged when I said that was wrong. Luis I think.
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April 2023 by Rosa Ortega
I'm questioning the missing deals, they removed ALL deals except for 2 crummy ones
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November 2022 by Jose Saenz
Not a good place they don't take care of their employees work force should make and Audit on all mcdonalds restaurants…
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September 2022 by Christina Garrissiere
Horrible headquarters has not reached out to me via email or phone about the complaint I had. Must be hiding something so jot go that McDonald’s
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September 2022 by Eddie
Employees from horizon are horrible made a compliant and nothing was done
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August 2022 by Yvonne Tobias
I have had so many issues with this location, I have complained in the past and Mr. Castros managers never ever replys, there are other fast food chains that respond quickly. Anyways this time around, we paid for extra cheese and tartar sauce for our fish filets......did not get it but paid for it!! Plus ive never had a fish filet with onions but that was included.....did not ask for it. I realize you make a killing on your food etc, but from now on Im only going to corporate locations......they offer much much better service.
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August 2022 by Frank Gomez
Headquarters need to take a closer look at the Joe Battle location..employees don't care ,the wait is long.Three time my order was wrong and when you can FINALLY get someone to assist you there rude.
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June 2022 by C5Flteng- EF
Someone needs to look at the McDonald's in Collierville, Tennessee. Poor slow service.
