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January 2025 by Personal Account
The Indian guy is lazy to work , and when he does he’s always nasty, rude, and un-informative. He tries to scam people too for money.. he tried to charge me for something the metro website said I shouldn’t be charged for.. so when I called him out about it. He got finicky. Told me we were done, asked me to leave and closed down the store and left.. very sketchy. Should be fired.
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November 2024 by Lohan Medrano
In a time in which good customer services is almost non existent, this place has a great representative. Abu (sorry if I'm misspelled it) helped me out and was patience and took time to explained everything I needed to resolve my issue. Awesome job! Definitely recommended this location
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August 2024 by Paul Ramirez
One of the workers refuses to give change, I believe of Indian descent, not to rude, just naming characteristcs, and has really rude customer service to my wife whenever she goes to pay her bill. The other workers always allow my wife to pay cash? Very upset with this man.
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June 2024 by Angela H
Thank you, Justin @ Metro by T-Mobile!! Very professional young man! Justin was able to handle my friend's account after several other stores failed! I definitely recommend Justin at Metro by T-Mobile!!
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March 2024 by David Propst
Went in with a 3 line plan for $86 which included hotspot, unlimited text and data. I went to go upgrade my 2 of the phones since they were eligible for upgrade. After the purchase for some reason my plan went up to $145 for the 3 lines and it only includes unlimited text and data no hotspot. Not only did my bill almost double and they took away hotspot feature but one of the phones didn't work. I went in the very next day and they said well we can't do nothing for you since it's not their fault. I talked to the general manager of the store and he said best thing he can do is order me a phone and it will be there within a week. I go about 9 days later since I haven't heard anything about receiving the new phone. When I get there they said no one has put in the order and I'd have to wait another week. Couldn't even get credit if I wanted to buy another phone I'd have to pay full price and keep the broken phone even though I was persistent on returning the broken phone I wasn't/couldn't use! This is by far one of the worst experiences I've ever had during metro.
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December 2023 by Mavis
Norma was a great help in transferring our phone on a different carrier to Metro.
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December 2023 by Elena Baca
Miss Norma and Jose were very available to help, very patient, kind, and they helped me in everything, thank you very much
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December 2023 by Beverly Getten
Thanks to the manager axel he helped me out and set me up with a good device
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November 2023 by Rosario Armendariz
Norma was very helpful and patient. She gave me all the answers to my questions on how to use my phone. She was great! She is my hero of the day!
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November 2023 by Samantha Gonzalez
Norma was great omg I had a bad experience with a different metro by downtown El Paso but Norma definitely made up for it she was super helpful and nice
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November 2023 by Aurura Leus
Thanks to manager Axel for helping me with my phone, excellent person
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November 2023 by Andres Casado
Very good service from the store manager Axel he helped me set up My new phone
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November 2023 by Anne Boman
Excellent service from axel he helped me with my phone and now I can make calls and receive them thank you
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November 2023 by Alejandro antonio Hidalgo perez
Thank you very much to the manager Axel, he helped me with 3 lines, excellent service.
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November 2023 by Omar Venegas
Good service from Axel, he helped me configure my watch
