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December 2023 by Mavis
Norma was a great help in transferring our phone on a different carrier to Metro.
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December 2023 by Elena Baca
Miss Norma and Jose were very available to help, very patient, kind, and they helped me in everything, thank you very much
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November 2023 by Rosario Armendariz
Norma was very helpful and patient. She gave me all the answers to my questions on how to use my phone. She was great! She is my hero of the day!
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November 2023 by Samantha Gonzalez
Norma was great omg I had a bad experience with a different metro by downtown El Paso but Norma definitely made up for it she was super helpful and nice
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October 2023 by Violeta Littleton
Paulina is the best !!! I am so grateful for all her help and attention that she provided for me and my elderly mother. I will be forever be grateful for her kindness and patience. You need more employees like her. She deserves a big raise. You don't find employees like her anymore.
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October 2023 by Nancy Veloz
My 6th grader needed a phone replacement and Paulina knew exactly the phone that fit my son's needs. We also watched her PATIENTLY help an elderly client install her social media apps. Paulina is an asset to Metro/T-Mobile❤️ Thank you.
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September 2023 by Elizabeth Romero
Paulina was amazing helping my husband and I transfer data from our phones. She is the example of a hardworking and kind individual. Best of wishes to her
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September 2023 by Josephine “Josie” Rosales
I highly recommend this Metro PCS. The person who helped me was Norma Basurto. I appreciate that she took the time to explain the prices on several phones and helped me with an issue I had on my account. I had previously gone to another location for help, but they told me it was too much to help me, so I continued paying for the unused service, until Ms. Basurto helped me resolve my issue. I will definitely be recommending to my friends and family. Thank you!
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September 2023 by Grace Scarpino
I just want to say the associate Norma was absolutely fantastic at assisting me and answering all of my questions. My only complaint is that the store was so hot I was sweating before I even got to the counter. The humidity in that store was overwhelming and it was difficult to talk and breathe. Metro needs to fix the AC in that store asap if I could walk in and be sweating I can't imagine the suffering the employees are experiencing in this heat. We live in a desert AC is mandatory for good service and keeping your employees safe.
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September 2023 by Josephine Rosales
I highly recommend this Metro PCS. The person who helped me was Norma Basurto. I appreciate that she took the time to explain the prices on several phones and helped me with an issue I had on my account. I had previously gone to another location for help, but they told me it was too much to help me, so I continued paying for the unused service, until Ms. Basurto helped me resolve my issue. I will definitely be recommending to my friends and family. Thank you!
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September 2023 by isaac ruiz
Had to go in and get a new phone, Norma and Paulina were such a great help. They got it done quick and nicely, great customer service!
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September 2023 by Rosa Lopez
I am a long time customer of metro and i am very dissapointed to see Norma and Paola work with no ac. It is not OK for them to be working in these conditions. Please i urge for metro to get the ac fixed.
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August 2023 by Sarai Cordero
Paulina and Norma helped me out by letting me know about smart pay I will be combing back for my iPhone 13 however I think it’s very disappointing to see the girls working here in such harsh conditions with no AC , I was told they had been like this for a week. This is inhumane
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August 2023 by Rafael Villanueva
i would suggest not asking paulina for assistance. she initially pretends to help you. she will solicit a five star review from you. i initially placed a five star review for her as i thought she had honestly helped me. a few days later my account login information which she had provided me turned out to be invalid, i tried to reach out to her for assistance through her personal phone number she provided to me.. she never replied to my request for assistance. be very careful in dealing with her. this one star review reflects only on her. if i could give her lower than a one star i would but one star is the lowest
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July 2023 by Yaya
Paulina helped me out this past weekend in dealing with customer service for my elderly mother's account. She took the time to explain to me and my mom what was going on with her account , taught us how to navigate it using the PIN and also upgraded my mother to a phone she can use by changing the text size and customizing ring tones for her . She needs to get a raise or be promoted this young lady is a hard worker!
