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July 2025 by Minerva Guardiola
We got to the store around 6:45 PM and were greeted right away by Rick. We were then helped by employee NZQ444 (listed on our receipt), who assisted us with transferring our service from another carrier to Metro.
She was super friendly and patient, even though the process took a while due to some delays on Metro’s end. The store closes at 7 PM, and since it was already past closing time, we offered to come back another day—but she insisted she didn’t mind finishing up with us.
In the same visit, we were able to cancel one of our lines and successfully transfer our number over to Metro.
Overall, we’re really happy with the customer service we received.
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July 2025 by jay king
Terrible experience paz and the skinny guy working with him have horrible customer skills
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July 2024 by Joshua's Clips
The only issue I have with this place is that it feels like they're never open or at least feels like I've stopped by I tried to call and I never get an answer the one time I got an answer they told me to email my resume to a email and I never even got a response back. I really do hope I hear from them soon!
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May 2024 by Den
I taught if can't say anything nice don't say anything at all.
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April 2024 by Dennis
I taught if can't say anything nice don't say anything at all.
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April 2024 by Dennis Ellison
I taught if can't say anything nice don't say anything at all.
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March 2024 by Paula Pedersen
Not open till 7pm like the app or the door says....ran over there to pay my bill the door is locked and the guy inside draws his hand across his throat. Change your times if your gonna lock the doors early. Wasted my time. Note time on dashboard. I went up to the door at 6:45.
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February 2024 by Alexia Paulina
Fernando has a great customer service 5 plus! He helped us with all out needs.
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August 2023 by Jonathan Breitling
It's 10:25 and they still not open on a Tuesday plus they made me pay twice and not let me know the service was only going to last2 days shame on you
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August 2023 by Google user
It's 10:25 and they still not open on a Tuesday plus they made me pay twice and not let me know the service was only going to last2 days shame on you
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September 2021 by Beautiful Kathy Irene
I like the quality of service Metro PCS has for the customers. I don't like that I went in recently to add a line and was lied to. I asked the rep how much to add line. She quoted me a dollar amount that I was sure was pro rated for the amount of time before the billing cycle. She put my receipt in bag and I was instructed to go to another store to pick up phone. When I get to the other store I saw I was charged for a speaker that I didn't authorize to purchase. Then I took home the phone to find out the sim card was missing. Now only did the lady at first store charge me for something I didn't authorize, I couldn't return it at the other sore and I had to make another trip back to the store for missing sim card. .
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April 2021 by Kathy Mijares
I like the quality of service Metro PCS has for the customers. I don't like that I went in recently to add a line and was lied to. I asked the rep how much to add line. She quoted me a dollar amount that I was sure was pro rated for the amount of time before the billing cycle. She put my receipt in bag and I was instructed to go to another store to pick up phone. When I get to the other store I saw I was charged for a speaker that I didn't authorize to purchase. Then I took home the phone to find out the sim card was missing. Now only did the lady at first store charge me for something I didn't authorize, I couldn't return it at the other sore and I had to make another trip back to the store for missing sim card. .
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April 2020 by Julie Sanchez
Super lame
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November 2019 by Roxanne Jones
I was there around noon and it was locked. Hard working people outside wasted their time wanting to pay their bills and were forced to leave due to time constraints. After an hour and a half, William shows up stating they were at lunch. His female co-worker then stated in Spanish that she is going to get something to eat for both of them. Being paid not to work is unethical. Their boss should be aware of how the business is being run. What a shame.
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May 2019 by Juan carlos Dominguez
Is 10:08 and the sign clearly states open 10 am but is still close.
