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December 2023 by regina palma
100% Awesome! Lalo the store manager was AMAZING! Seriously went above and beyond for my husband and myself helping us out with last minute gifts for our kids. Man this guy was so patient and kind with us. Truly a blessing for us!
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September 2023 by Roberto Fabela
went in frustrated and confused but the girl working (Naomi i think was her name) was very patient with me and helped me out, even lowered my bill for me. 10/10 customer service
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September 2023 by Romeo R Mejia
Don't buy from Metro, if you do make sure to keep your box and receipts. The "No Hassle Replacement" of the Quickcell tempered glass is anything but that.
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July 2023 by modisty justice
the manager lalo was amazing! he did everything he could to help me upgrade my phone and was very patient. i appreciate everything he did for me and will forever be grateful:)
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October 2022 by Alex Carrasco
The mark and some other girl had terrible customer service but the manager Luis is a good salesman
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December 2021 by Branddy B
The young lady who was the customer service representative had a very rude unpleasant undertone, I will not be going back to this location as customer service is EVERYTHING WHEN IT COMES TO BUSINESS. I will go to the montwood location where the employees are pleasant, smiling and happy to assist PAYING customers.
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July 2021 by Stephanie
The girls that work here offer terrible customer service. They barely want to help you and contradict each other all the time. Take your business elsewhere to someone who actually wants to help you. If you want exceptional customer service take your business to metro on montwood and lake omega. Or even just any place besides this one. If I could I’d rate 0 stars. TRASHUPDATE: I emailed the person who responded and still no answer since June 24th. Don’t even waste your time to come here. If that’s the manager, no wonder the agents there suck.
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August 2020 by Fabian Barraza
Excellent customer service. So far the best deal I could find in US with 45 dollars a month. In Mexico for 7 dollars per month you get unlimited calls/messages/Social networks and 3GB for data... all that also works in US/Canada.
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May 2020 by Jennifer Medina
Alex gave me and my family the best customer service ever! She explained everything step by step and answer all of our questions. My family and my self are very happy with our new phones
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February 2020 by David Lujan
Very good for the price!
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January 2020 by Charles E
This is definitely my favorite Metro store. The staff is always friendly and willing to help as much as they can. They always explain everything to you and never try and push you into something you don't want. I definitely appreciate everything.
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January 2020 by Cesar Padilla
Best metro by T-Mobile I’ve been.Excellent Customer service
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January 2020 by Bud Marley
I come all the way from socorro to this store! They have the best customer service I seen! They explain everything your getting and always have a smile!
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November 2019 by Jose Franco
Alex it's great!
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September 2019 by Ira-Ian Murphy
Be careful with an employee named CEASER P. He is a LIAR. BE CAREFULL. we went to get an iphone connection transfer. And lied about we needed to buy another sim card to transfer an iphone. Charged us $37.00 to transfer and buy a sim card. We called metro pcs and said that is not true. Transfer was free and we didnt not have to buy sim card. BE CAREFULL WITH THIS EMPLOYEE. HE LIES TO SELL YOU THINGS YOU DONT NEED
