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May 2025 by Alma Gonzalez
I usually don’t leave reviews, but I had a frustrating experience with a Metro by T-Mobile representative (ID: 0ZN62624) that I feel needs to be addressed. I was switching over from another carrier and expected some guidance during the process. Instead, the employee was unhelpful, dismissive, and seemed uninterested in assisting me. They rushed through the explanation, didn’t answer my questions clearly, and made the entire experience stressful and confusing.
What made matters worse was the deceptive information I was given. I was told my monthly bill would be $90 — a major reason I decided to switch. But when the first bill arrived, it was nearly double that amount, with no clear explanation. I felt completely misled, and when I tried to get clarification, I got more vague and conflicting responses.
This kind of dishonesty and lack of transparency is unacceptable. Switching carriers is already a big step, and this experience made me seriously regret my decision. I hope Metro by T-Mobile takes this kind of feedback seriously and works on improving customer service through better training, communication, and accountability.
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May 2025 by Shyniece Williams
5 stars to Valerie. She has exceeded my expectations for excellent customer service. Thank you. 😊
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February 2025 by Adriana Rodriguez
Poor customer service. They're clueless.
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August 2024 by Stephen Goodwin
Rosa was so Very helpful and knowledgeable. She listened to my concerns and addressed each one. I am a very pleased and satisfied customer. Thank you Rosa .
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July 2024 by Denise Thomas
Jesus at Dyer location was super helpful, very friendly, and willing to spend time on helping resolve our issue. Will definitely plan to ask for him again
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July 2024 by Ross Hoover
Best deals in town. Great phone service.
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June 2024 by Dvd Ae
I do not recommend this store at all since you explain your need to the ladies and they end up selling you what they want and when you want to make a refund they say that there is no refund I think I am not the only one who has similar complaints
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April 2024 by Jose Chavez
Don't waist your time with horrible customer service if your trying to get a new phone, go to boost instead.
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April 2024 by Christine Love
Liars and thieves. Sold me a defective phone and the obese girl with the fake green eyes put services on my phone without my permission. She lied and said that I could not return the device when in fact I have 14 days to return the device. When I confronted her about it, she called the police on me. Don't go here! A supervisor for customer service helped me file a complaint with corporate and I will also be filing a complaint with the FCC.
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September 2023 by richard silva
Friendly, helpful and professional help. Quick, easy in and out.
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August 2023 by Julio Saucedo
Metro is not giving existing customers a lower price for upgrades they r discounting like 30 dollars of regular price time to go to another company
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June 2023 by elizabeth sanders
They have amazing customer service! They are always looking for ways to help out their customers when they are in need!!
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February 2023 by Maria Valdespino
The guy was very self centered and didn't help out as much as he could have.. was asking about certain items and just said I don't have them can't get them and that's it non professional I spend money with this company..
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October 2022 by Mitch Morgan
Enjoyed chatting with knowledgeable reps.
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November 2021 by CHARLIE ACOSTA
Best deals I bought a new phone yesterday and got a good deal and phone plan do recommend it....
