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February 2024 by Maria Rodriguez
Professional, explained what exactly they did on my car, and extremely patient, kind and honest.
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February 2024 by Andrew Leyva
The whole team was very professional and completed the work quickly & correctly.
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February 2024 by Raul Gutierrez (rulaz27)
Good job
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February 2024 by Nallely Guevara
I had a bad experience ?. The service was very expensive and at the end, they didn't fix my car. They change a lot of electric parts ( alternator, battery and selenoids) and it was just a short circuit on the radio. They charged me for a oil change that they didn't do, that's fraud. When I told them the first time that my car was having the same issue while I was driving and I ask them if they haven't checked correctly they told me that they never do "drive tests"?. How can they say something like that!!, if the problem only happened while I was driving. I can keep mentioning a lot of disappointing things, but at the end a just feel cheated. I will not return and I don't recommend them at all.
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February 2024 by K D
Quick , convenient and Very Efficient.
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December 2023 by Crystena Wongsing
These guys are always nice. I usually call ahead of time to find out wait times and they are honest. They always send a diagnostic report on what my car will need soon, but they never try to "sell" me on it. Since I am a female I sometimes get guys who treat me like I don't know anything about cars....these guys don't. They are very respectful. Thanks for always making it painless!
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November 2023 by Ursula Masles
Excellent customer service! I had some lights go on in my vehicle and I also needed an oil change and tire rotation. Ralph and the team were communicative and helpful in every way. Thank you Ralph!!!
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November 2023 by Briana Gandara
Always great service! I got new tires here and recently had my brake line repaired and oil changed with Lupe & Juan and some of the other guys! I will be back!Thanks!!
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November 2023 by Chris Mangold
I can’t thank the Pep Boys staff enough for helping me during my cross country back to California! Luis Fernandez was especially helpful to me, without him and his resources I would’ve been stranded for sure! I hit a pot hole in Fort Stockton and my tire was gradually losing air all the way to El Paso, Luis discovered that my wheel had a crack in the barrel and helped me get the wheel to a welder local to El Paso. Without his help, I wouldn't have been able to get back on the road!
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October 2023 by Daniel Pereyra
Had an appointment at 830. Told them I'll hang around as I only had an pul change and tire rotation. When checking in told me they were a little behind thinking.."maybe about 30 min." I notice at 1130 that my car hasn't been pulled back yet to be worked on. Waited at the front desk and told that the mechanic assigned was behind, but didn't bother to communicate with me the amount of the delay prior, and that they never considered reassignment. Wound up not leaving till after 1230pm, so I spent 4 hours waiting for an oil change WITH an appointment.
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October 2023 by amanda aranda
Got a warning end of day on a Saturday that my engine was hot. These guys were the only ones open and I’m glad because they did a great job. it turned out my water pump was broken and I had no more coolant. Had my car serviced at martin tire a couple weeks back and apparently they didn’t bother to check any of this. These guys did a really good job. My car is running like brand new.
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September 2023 by David Desrosiers
Pep Boys was able to get my truck in and replaced four tires for me in a timely manner. The staff is polite and did a good job. I appreciate it.
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September 2023 by Jeffrey Anderson
Today I had the pleasure of being help by one of your employee's. Lupe the cashier at the yarbrough store. Friendly, knowledgeable and very professional. She's a great asset and refreshing experience . I can't praise her enough. Great job ???
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September 2023 by Andres Hernandez
Ralph and his guys saved the day, on a closing time on a sunday, God bless him and his workers
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September 2023 by Monica Townsend
First of all the lady working the counter, did a tremendous job from answering phones, taking care of the customers, checking on parts, etc.. She showed great professionalism as some customers, were rude for whatever reason. She maintained her composure and addressed their issues.
