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October 2023 by Molly Tipton
We’ve been customers for a little of three years and love Pets Barn’s custom made dog food. We have 5 pups, get two different recipes and their call ahead feature makes picking up all the food quick and painless! Staff is always friendly and ready to help!
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October 2023 by JOSE Reyes
Very unsatisfactory, I came in for 3 Cichlids. Ended up making 2 trips because they never made it home. Your staff put them thru so much trama, just trying to catch them. They al ended up dying after going back a couple times for a different batch over 2 days. Got tired of making the drive to the store ,I just gave up.You should really train your staff before they just spend 20 minutes chasing fish around the tank trying to catch them. By the time they jumped over and over they were so exhausted, 4 of the 6 never made it out of the nah before dying. 2 died within 24hrs. I gave up and didn't want them to kill anymore fish. I'm out $44 , but at least hopefully the rest of the fish might get a different person that won't put them thru so much trama. Both times my water samples were tested everything was good.I hope you find better staff in the future.
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October 2023 by Francie Valdez
The people that work at this location seem very miserable, almost angry. I only come to this location when I must. Red road and upper valley are great, Always very helpful, kind and happy to see you
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August 2023 by Z C
Nick and Mina are STELLAR. The level of customer service they showed us was AMAZING. Thank you for taking the time to educate us on what is beneficial for our dogs and making us feel more confident as owners. We will be loyal patrons at this store because of the kindness you showed us.
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July 2023 by Crystal Duran
Staff is always friendly and helpful, great selection of items. My pups love their homemade doggie bones.
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June 2023 by SM1LING_ BIG (MUTE.)
Everyone is so kind and even good with suggestions of food brand or treats my dog loved it, thank you
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May 2023 by Lou Agui
the one star is for their lame and unfriendly user on-line site. if you try and search for anything other than dog food?, is just not happening on their site. you guys really need a whole lot of work in that dept, or just do not have a website.
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April 2023 by Ashley Loy
staff is always kind and helpful. love the additions you can choose for the custom activa dog food, my dog always got tired of previous food we've tried giving him but not this one! also great deals if you buy 3 bags at once or 10 over a period of time
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October 2022 by Gabriel Perez
Walked in as the only customer, no greeting and all employees are on their phones. Another customer walks in and is greeted and helped. Tried to ask one of the employees for help and was ignored.
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October 2022 by Danny Hernandez
I don’t usually write reviews but i came into this store today and had such a good experience. I was greeted by a young lady with short hair and she asked if there was anything she could help me with, she knew exactly what i was looking for and when she was ringing me up we had such a nice conversation talking about both if our dogs.
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October 2022 by Kaela Harrison
I’m not one to leave reviews, this was just.. a weird experience.A couple of days ago I visited your store. I picked out treats for my dog- clearly labeled $1.29, visible from the register, and the employee working the register argued with me telling me they were $1.49. (Mind you, I didn’t make a BIG deal of this. I simply mentioned they were right there and that it was not the right price. Not a karen.) Which would be fine, IF they were labeled for $1.49. but they were not. The ones beside them were, but that was a different item. Regardless, she insisted that what I had was $1.49. Ok fine. No big deal. Literally 20¢.. but my reason for leaving this review is not about the amount of money.My issue lies with.. the concept. She did not care at all. If she would’ve been a little more compassionate .. it wouldn’t have been an issue at all whatsoever.There was no “oh I’m sorry! I can’t change the price.”in which case I would’ve said “no worries! It’s only 20¢!”No. None of that. Just a blank ‘I hate this place’ stare. Having someone like that work for you will be devastating for your business. Because I’m sure I’m not the only one who feels this way.I like the store, but I will not be returning. I can’t get over that one. Such a weird feeling when you’re interacting with someone who just absolutely does not care for their job. It’s better shopping at the Petsmart across the street, where the employees at least act like they care about customer interactions lol
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August 2022 by David Propst
Had no problem finding any items I needed. Pretty good store with plenty of variety. Had to wait though 15 minutes in line when it was just me when the workers were talking. One made eye contact with me and so I waited to see if he would just approach me without having to be told to do so, unfortunately people don't wanna work here and you can see it.
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August 2022 by Charles Tillery
Price on chicken scratch was 14.99 last week $18.99 this week over 20% wow, people very helpful, loaded two bags in my car.
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August 2022 by Eddie Vallecillo
Fish tanks are dark, dirty and with algae.No price tags for the fish.
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June 2022 by Racheal Tovar
Here at 10 on a Sunday. Only the employee still setting up his register at 10:24...doors are locked and he's stressed. How about getting to work on time or maybe hiring more staff?