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April 2024 by Marcela aguilar Mondragón
VERY BAD SERVICE, the dishes take a long time, they are served cold and apart from very bad attention from all the staff, when paying the bill I asked for a 10% tip to be added despite the bad service and the cashier charged me 15% I commented, he didn't ask me for an apology or anything and I only took out of the box what he had overcharged me, apart from bad service, they charge you badly for tips.
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February 2024 by Crystal R.
dropped off a $200 tommy hilfiger jean jacket brand new with tags still attached .. and was given $9.60……..
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February 2024 by Mandie Booth
Drove all the way from the NE got to Platos Closet 30 minutes before they oppened waited until they oppened the doors at 10 and was greeted with "before you walk in with that we only by clothes at 12" from a young guy that worked there. Was planning on selling and shopping in Platos Closet but did not bother from how rude their employee was.I Called Uptown Cheapskate to find they buy clothes all day except for an hour before they close. I would recommend selling clothes at Uptown Cheapskate instead they are friendlier and work professionally with their customers.
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January 2024 by Roxanne Loya
I really think this store needs to be under new management, and uphold the policies that are stated online. Plato’s closet is a higher end thrift store selling similar clothing as they do at the good will and or savers and to me, it’s not a good look. I went in with a lot of clothing, and most of the the clothing was Levi’s, Aeropostale, and only two items of clothing were picked out from the bunch and for $10. Literally not worth selling your clothes here.
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December 2023 by Shelby Meenaghan
HORRIBLE! We went in for the buy one get one 50% off and we said it like 5 times and they didn’t do it… 16 Dec..we paid full price for the bottoms. Highly disappointed
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December 2023 by Pakojonze LR
Good clothes at affordable prices, you can find very good items at really low prices
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December 2023 by Ypz Crz
Very fashionable for young girls, very pretty clothes.
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December 2023 by Magdalena Corral
Be careful what you sign. Yesterday I left my bag of clothes for the first time, including some 5 pieces never worn, I signed without reading the small letters, I did not arrive at the time they said and they did not tell me that if I did not go they would donate my clothes, I arrived and they They said they had nothing for me because my clothes were very used and worn out, and since I didn't return until the next day that my clothes were donated, it was my first and last time…. May it not happen to you.
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November 2023 by Jonathan Ramirez
I have to admit that I frequent Plato's Closet with some regularity, and while I find good quality clothing pieces, I have also noticed an interesting pattern in the treatment provided by the staff in these kinds of stores, specifically used clothing stores such as Uptown Cheapskate and Thrift. It seems what they all share is a peculiar kind of training, which is how to master the art of making customers feel patronized. It is truly an amazing ability!Let me tell you about a recent anecdote I experienced with my mom during a visit to this store. My mother and I were next in line to pay. At the the counter she politely asked if she could take advantage of the 20% discount for the points she accumulated on previous purchases. To our surprise, the response was negative. Maybe my mom didn't understand the policies correctly, and that's okay - rules are rules. However, it is unfortunate that in a store frequented by regular customers, exceptional service cannot be provided.The longer we were there, the customer service seemed to be deteriorating. The lady dragged her tone accompanied by a somewhat patronizing attitude. When the transaction ended, I took my bag and followed with a "thank you". Every time I expressed my gratitude, it seemed like my words vanished into thin air. On the fourth or fifth try (me feeling crazy), I finally got a response. Is it necessary to be impolite to a customer? I wonder.As a last resort, I decided to ask for the name of the person who charged us, and that's how I met Sofia. I don't want to focus on her as an individual but on the recurring patterns I observe in some interactions. I firmly believe that the Plato's Closet staff has a lot of potential so as to provide a wonderful customer experience, and it would be great if the store could take these aspects into account to improve and continue to grow as a unique store in its category.In conclusion, Plato's Closet offers a selection of quality clothing pieces, but its staff could benefit from remembering that customers are the reason for its existence. We all like to be treated with kindness and respect, and I know that the team at this store can achieve that. I sincerely hope that this observation helps foster exceptional service, and an enjoyable experience for all those who visit the store.
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October 2023 by Didi M.
Wow. This store is awesome! I love the clothes... it's very much affordable! They sell brand stuff like Nike, Calvin Klein, Polo and so much more! Its definitely cheaper than some thrift stores I've been to and it's also really clean and organized. I will definitely be coming back :)
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September 2023 by Alexia Paulina
Very bad store! Took in like 100 items for them to only buy 1 item. They have like the worst inventory and cant even buy you the stuff you take to them which is better than their inventory.
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September 2023 by Medial Archon
Do not do business here it is a scam. They will pay you less than $20 for Retro Jordans and charge over $100 for them in the most beat and dirty condition. They have a limit of 1 pair of Jordans per purchase and when I asked why they said they don't like "resellers" which just tells me they are reselling and don't like competition. Sell your shoes online or they will gladly do it for you.
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August 2023 by Kayleen Quezada
I took in 2 new pairs of shoes new pants, like 2 other pairs of heels only worn once and 3 pairs of Jordan’s and a decent amount of clothing and quoted me $74 for all of it and gave me back only 2 item’s because of wear and what they are taking in. Mind you the heels were all Steve Madden. I had so much in mind I couldn’t process I took it, it wasn’t till later I was like wait a min but didn’t feel like driving all the way over again. But never again!
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August 2023 by Areli Najera
I went a few days ago took two bags full of really good clothes even brand clothing and shoes like Micheal kors, some of the items were worn ones or twice. I even took sunglasses which I’m not sure if they take those and I took them which their cases, they were all inside a ziplock bag which they were all out of the ziplock bag and out of the cases which they had kept. Not to mention they didn’t take any of my clothes and they were in great condition. They also had me waiting all day I kept calling just to check if my clothes was ready they never answered. The girl that attended me was also a bit rude too.
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August 2023 by Vanessa Borjas
Worst place to go to ! I will never come here again ! I had 6 brand new pair of pants Aeropostale with tags on the them ! These pants go for 60 a pair 360 dollars worth of pants and they wanted only 3 dollars a pair wow ! What a way to cheat people! Never come here ever ! Just have a yard sell you’ll probably get your moneys worth !
