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November 2023 by Daniel Guerrero
We have been a loyal customer for over 10 years now. The experience every time I come to this dealership has always been amazing. Joseph Gay has been our sales man and he is always attentive. I recommend this dealership.
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November 2023 by Alfredo Vidaurri
I came in into the dealership they helped me out real quick, Angel Barraza was the one that helped me out worked out a good deal for my new Tacoma highly recommend.
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November 2023 by Kaylor Stern
Ben was terrific and helped me get a great deal so quickly! He heard my situation and knew exactly what cars to bring out to check off all boxes of what I needed in a car, as well as a great price! Super friendly and works fast!
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November 2023 by Cristina Delgado
This was the 3rd dealership we checked out and honestly I wish it was the first. We had such a great experience! They were very informative and welcoming. Both Raul Montañez and Moises Lagos were amazing 10/10 highly recommend.
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October 2023 by Graciela Lozano
It was a long wait, but it was worth it. My 4 Runner is awesome. Best of all was Señorito Ginez, he made it his mission to get exactly what I wanted, and I was patient enough to wait. My 4 Runner is my first color option and it is beautiful..Richard is super nice, he kept my hopes up, and when my 4 Runner got here he shared the excitement. He had all the paperwork ready and took it home that same day.
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October 2023 by Miguel Martinez
I am really pleased with my 2014 Toyota Avalon. Agustin Hernandez gave me suggestions of the cars that were affordable for me and that I liked. Whenever Agustin saw a good deal for me he would let me know with no pressures. Very friendly person who doesn’t just want to sell anything to make money out of it, but to give you the best affordable and reasonable deals.
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October 2023 by Diana Asgari
Just purchased my Toyota RAV4 at Poe Toyota. I must say Carlos Ramos and Augustin were great at helping me find the payments I was looking for. They made my experience an amazing one along with the finance department. I am very happy with the service provided to me at Toyota Poe. Thank you !
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October 2023 by Gricelda Ysquierdo
We had a wonderful experience with salesman Benjamin Salazar . We came late in the evening and were greeted right away with a smile . He was very knowledgeable about the vehicle we were planning on purchasing . He took time to show us all the payment options . The Best part was that we left that night with a purchase of a truck along with a great deal. We highly recommend Benjamin Salazar !!
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September 2023 by Alma Beltran
The best customer service, they will go above and beyond to find you the best deals. Ben Salazar is truly awesome. he was very courteous and caring and has a very warm personality. Come to him he will take good care of you.
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September 2023 by ess dub
Made an appointment for 10:30 and showed up at 9:00am just because I figured it would take a few hours to get my car back.Before I even walked to the service desk Aaron had it up on the lift with a mechanic underneath the truck.Even though they were supposedly short handed I got my truck back before my ride could get out of his car to give me a lift back to the house!Super fast, super professional and super friendly.I will be back and will probably buy a new car for my wife there.Thanks Poe Toyota
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September 2023 by **
Bought a Tacoma a month ago. Had a wonderful experience with Mr. Delgadillo from Sales. He listened without high pressure, took the time to find exactly what I was looking for, and helped me get a better financing deal than my bank.
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September 2023 by Apollo P.
Extremely Disappointing Experience at Dick Poe Toyota Dealership.!!!!I recently had an incredibly frustrating experience at Dick Poe Toyota dealership, and I feel compelled to share it here to warn others about the lack of honesty and professionalism I encountered.My family and I visited the dealership with the intention of purchasing a vehicle. However, our visit took a terrible turn right from the start. We were quoted a sales price for the vehicle we were interested in, only to discover later that it was a deceptive and inaccurate figure.When I requested to speak with the General Manager to address this issue, the dealership staff informed me that the GM was not present. To my astonishment, I later found out that this was a flat-out lie, as the General Manager was indeed on the premises the entire time.Not only did they misrepresent the GM's availability, but they also made us wait for almost two hours under the false pretense that the GM had been notified and would come to speak with us. This was especially challenging, as I was with my wife and young daughters, including a six-year-old and a baby.Adding to the list of unprofessional behavior, one of their employees, Robert Terrazas, held us at the reception area when we asked if they could let the GM know we were waiting. This was not just disrespectful but utterly unbecoming of a reputable dealership.To make matters worse, after all this waiting, we were told that the vehicle we were prepared to purchase had mysteriously been sold. It was abundantly clear that we were being deceived and that the dealership had no intention of providing transparent and honest service.This experience left a bitter taste in my mouth, and I urge anyone considering Dick Poe Toyota dealership to think twice. Their dishonesty and unprofessionalism are inexcusable, and I hope this review serves as a warning to others.In summary, this dealership's behavior was a disservice to us as customers, and I strongly advise against visiting Dick Poe Toyota. Save yourself the frustration and disappointment and look elsewhere for your automotive needs.!!!!
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August 2023 by Alex Myres
Great Service!!! Mr. Abraham Gay always ready to help and answer all your questions. Gives you the time you need to think about your purchase.
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August 2023 by Adriana Cadena
Ivan and Cece gave us the absolute best customer service and payment breakdown we could've ever asked for. We were about to get a used car for the same payment as a new one. Thank you for all your help and guidance! We love our new Highlander!
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August 2023 by Rob R.
Dick Poe has been working on the same issue with multiple faulty repairs going on two years. As of 17 July the General Manager (Mr. Miller) now wants me to pay for another 3k estimated cost to tow the vehicle down to El Paso from Albuquerque so they can conduct another repair on the brand new engine they put in my 4runner.I brought vehicle in 07 September 2021 it for rough idle diagnostic. Problem was not diagnosed on service order 652646.Brought vehicle back 15 November 2021 for a missfire in cylinder 3 (service order 660280). informed cylinder heads needed replacement and block was not warped or damaged. Vehicle was returned to me 26 January 2022Towed vehicle at my expense back to dick Poe on 22 February 2022 due to a tear in rear heater hose causing failure (service order 669230). Hoses were replaced at Sandia Toyota( formerly Larry H. miller) 10 August 2021 (invoice number 1002160). Hose was damaged during head replacement.I Brough vehicle back in 03 April 2023 for missfire in cylinder 3 again (service order 713650) at approx. 20k miles after cylinder head replacement. notified block was warped causing missfire and symptoms noted on service order 660280/652646. New engine installed, deducted cost of service order 660280 and I paid remaining $3,580. Vehicle was returned 27 July 202316 August 2023 I found a major oil leakat lower portion of the engine after only 2500 miles on new engine. Checked oil and it was extremely low. Leak is causing puddling and sprayed the whole undercarriage. Upon further inspection various side markers not fastened, and other notable defects from the engine repair.I have been without a primary vehicle for 205 days due to faulty repairs starting 07 September 2021 due to original rough idle/missifre diagnostic cylinder 3Total cost repair costs: $7,699.48Total rental car costs: estimated $1,500Total tow service cost: estimated $1500Total estimated invested: $10,699.48Additionally: a steering repair was incorrectly completed (service order 652646) on 7 September 2021. My vehicle was returned on 10 September 2021. I traveled 250 miles and resulted in front tire damage due to the repair not being completed. vehicle went to Sandia Toyota (invoice number 1005480) to fix the previous dick Poe repair costing an additional $1359.42 plus tires (estimated $500 ).Total dick Poe repair: $1,526.26Additional same day repair: $1,359 plus tiresTotal: est. $3,385I do not recommend. There are other complaints of this nature on various review sites. Nor are they Soldier supportive. After the amount of money I have spent it's ridiculous they now want me to tow it back down on top of having to get yet another rental to get back and fort to work at Fort Bliss as a Soldier
