-
January 2026 by Arlene Hernandez
The employees can never find the packages we get delivered here but always charge us for the packages they find in different occasions. Very unorganized, they don't know what they're doing! It's been a nightmare using their services! The amazon hub is always full have to go back several times to fish for the packages and get charged each time! They always make up excuses like the packages were sent back or they went to the other location etc! All lies to cover their unorganized system! do not recommend will not be using their services anymore
-
December 2025 by Lucas
They charge extra to print an already prepaid USPS returns label. Go to a USPS instead of this place for holiday returns.
-
December 2025 by J Arriola
Excellent service. Dedicated team with customer service in mind. I take all my business requirements there and have never had a missed shipment.
-
December 2025 by Michael Mcneil
Friendly service!
-
October 2025 by denise
Overall, the service was fast and efficient. However, the customer service experience could be improved — the staff should work on being more approachable and friendly. A simple smile and a warmer attitude can make a big difference
-
October 2025 by mrezaelp
I frequently go to this Postal Annex off Eastlake by Amazon building, they take care of what I need in a timely manner and the staff is courteous, professional and have great customer service.
-
September 2025 by Sabrina Holguin
Absolutely terrible experience. I dropped off my packages here on Wednesday with 2-day shipping, and they didn’t arrive until the following Tuesday. Because of their delay, I had to refund my customers’ orders and take the loss myself. Completely unacceptable. I will never trust this Access Point again—clearly they don’t care about people’s business or time. From now on I’ll drive straight to the actual UPS Store, because they’ve never failed me like this place did!
-
May 2025 by Jason Wiggins
Store was not open on time today - not the best start for a review. Maybe something happened along the way to work.
-
May 2025 by Irene Schweitz
Been to this postal annex many times and never open on time Very frustrating!!!
-
May 2025 by eliezer pacheco
Bad Customer r service.
-
April 2025 by fernando fernandez
Make sure you ask for all less costly options before you purchase any service cause those young ladies are going to charge the most for the boss to make the biggest profit..ask to see the screen to verify and compare prices..good luck
-
October 2024 by Sol Bernal
They lost my very important letter to the IRS and refused to help ?♀️
-
August 2024 by Jorge Salas
2.5 Stars
.
I live in Horizon and I want to start with this: I never go to the one over there because the girl that works there is beyond rude so I started going to this one on Eastlake.
That being said, it is better however, I’ve noticed that after dropping off my last 4-5 packages, the red haired lady has been kinda rude too. I understand if you have a bad day, we all do. But this is a CONSTANT thing. I have to say “hello” first and “goodbye” and never smiles either.
They’ve done a good job with the packages and all. I just wish I could find a Postal Annex with workers that are happy lol
-
July 2024 by Hiram Gutierrez Zamora Jr
Just Temperamental workers can always ruin a person's day.
-
April 2024 by Jerry_ Plays12
always an awesome experience going! i never have any issues with service and the young lady bianca is very helpful and nice. would recommend and will be returning!
