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October 2024 by lizbette saenz
I am sad to say that I could not find it in my heart to even give them a half of a star. And let me tell you why. I come from Kansas City Mo. It is about a 15 hr drive. I booked in advance cause I didn't want to struggle upon arriving. So I'm tired and exhausted and when I got my room I was very disappointed. The bed looked like someone literally gave birth on it. The ceiling was disgusting and looked like it had water damage. The floor had not even been vacuumed. The chairs were were filthy and had mystery stains. So I went downstairs and spoke to the receptionist and she was very nice offered me a different room,apologized for the inconvenience. So I go back upstairs and to the next room we go. The room looked like someone was still staying there. The beds were undone and the restroom was disgusting. I literally could not even walk all the way inside. My stomach at this point turned with disgust. I could no longer stay. So I dragged my family back downstairs and told the nice receptionist that I was not willing to stay. She was very apologetic for the situation but I just couldn't bear to look at another room.
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October 2024 by Diamond Earthworks & demolition llc
Place is really dirty room had no sheets or lighting ac is super loud and room smelled like cheap restroom freshener.
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September 2024 by Valeria Hinojosa
everything is good and pleasant!!!
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September 2024 by Mark Morris
Just got into the room. Everything looks good. They give pilot/escort discount.
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September 2024 by Luis Osvaldo Zamora Gomez
Renovated and very good service, even the coffee makers in the rooms do not work and the breakfast is basic, but good
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September 2024 by Casey Gelo
Full Breakfast was amazing ! Eggs and bacon was a pleasant surprise. The rooms were nice and clean , smelled fresh and the beds were very comfortable. For the price , this hotel was top top choice in my book. Friendly staff . Quiet atmosphere and the pool was refreshing. I can't think of anything negative to say about this place. I'll definitely be back for another stay
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August 2024 by Karim Ornelas
Made reservations through booking .com, receptionist declined accepting credit card used on booking .com made us pay cash and as soon as we left the next day they charged credit card. Have attempted to resolve and no one answers calls at hotel
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July 2024 by megan mejia
Rooms were disgusting. It's like they didn't clean the room before we got there. Hair and trash on the floor. No remote for the TV. Bed had hair in it. Staff was nice but that's about it.
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July 2024 by Mario Bernal
I got to my room and there was a fresh mess in the center of the bed ???
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July 2024 by Ana Silvia Martinez
We didn't expect to have a good experience due to the promotional price, and it was still worse than we thought.
We don't have anything bad to say about the staff, they were always friendly.
The hallways looked very dirty, and the elevator floor needed to be cleaned urgently, and although the rooms looked good, they didn't feel clean looking at the hygiene outside.
We booked 3 rooms: One did not have a privacy curtain, another had a broken shower and two of the rooms did not have the air conditioning working.
The fire alarm went off at 3 am, and apparently it is not the first time that this has happened because the firefighters did not show up.
The breakfast was not very good, and they also did not have spoons or forks to eat.
I know what it is like to work and supervise this customer service sector and it is evident that there is a great lack of supervision and maintenance. It seems that they want to disappear this chain, since other guests commented at breakfast that they have also had bad experiences at other Quality Inns.
If you are passing through the city and do not want to sleep in your car, you can stay here, but not at the normal price since it is not worth it. But if they go shopping, they won't rest well, unless their room has AC and a shower that works well.
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July 2024 by Joseph Maltos
Much much more elegant than the one by the airport. Great stay and experience all around. Great job staff.
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July 2024 by Luis Carlos Baeza
Place is rough. I had broken hardware in the bathroom. Smelly rooms. And left over food in the fridge. AC was not working. Room temp was 82. Pool was disgusting. If it does not work. At leat drain it. Water looked completely green.
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July 2024 by MónicaDantiela Candia de García
DO NOT STAY HERE!!!! First room had no tissues, toilet seat wasn’t clean very well. It had pee streaks coming down the side remote control to the TV not working second room AC not working took a shower. I wanted a cold shower, but it kept going back to hot. We overheard a different person, who said that the scene cut detached from the wall and some pipes had come undone as she stepped out of the shower I don’t know what kind of a place this is but it should not be opened. All we wanted was a place for us to spend the night comfortably, nothing fancy nothing special we’re just driving through. The front desk girl was super nice, she might be used to the complaints.
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July 2024 by Alberto Klassen
The floors are dirty and the bathroom floor looked like it was going to fall and the fire alarm went off at 5 in the morning for no reason.
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July 2024 by Lizbeth Pineda Saenz
The lady on the phone was a delight, the young man at the front desk was great. The place however. The mattress is bad, the pillows are worse, there was a water dripping all night, no soap, shampoo and nothing other than a hand towel. No refunds either
