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March 2025 by Angeline Bautista
Thank you to the afternoon managers shift today. They help me make our coworker party better than ever. It's. Ross theme. Photos to come
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March 2025 by Ace Finesse Gamble
Love the cloth here never seen a defect on my purchases prices are affordable love this place
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March 2025 by Eber Arturo Gutiérrez Orozco
All good.
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February 2025 by Ernesto Hinojosa
Messy like all Ross stores, but nice staff
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February 2025 by Armando Rosa
Terrible customer service and bad management. One of the night managers Liz was not helpful at all with initial I had in the store.
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February 2025 by Denise Alva
I saw a pair of earrings in the case. However, the automated voice said that I couldn't be helped (in so many words). The line was too long as well. I left the store empty-handed.
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February 2025 by Maria Carlin
Great deals!!!! Excellent customer service
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January 2025 by Bryan Muela
Store had a decent selection overall but does lack in some furniture like other Ross stores. The restrooms are rarely cleaned going towards the end of the day but overall decent.
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January 2025 by Cristina Aguilar
You find clothes, shoes, home accessories, endless products for the whole family. At very good prices.
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December 2024 by Jose Luis Altuve
Excelente attention to my wife
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December 2024 by Angie Mendoza
Too many
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December 2024 by C F
I purchase 5 pillows 2 queen size, 2 decorative pillows 22 in x 22 in, and 1 long decorative pillow as well as other items however when I got to the register the cashier forced the 2 decorative pillows and the long decorative pillow in one large bag and the bag ripped so when I place the 2 queen size pillows the cashier told me she can’t give me any bags to carry the two pillows then I asked if she can put the long pillow in a separated large bag and she told me her manager will be mad that she can only used one large bag per customer I explained to her that I leave in an apartment complex in the 2nd and 3rd floor that it would be easy for me to carry all of the pillows if she would put them in the large bags and she told me again her manager was going to get mad at her so I told her I wanted to talk to the manager so she used the microphone to communicate with the manager who was in the counter across from her, it was 9:27pm and there was 1 customers after me, the manager was not helping anyone so the cashier went to we’re manager was and asked her, I turned around and the manager instead of coming to talk to me she just raised her voice and told me she can only give me 2 large bags in total but you can hear it in her voice that she was mad; I told her it was ok so when the cashier came back to finish assisting me she grabbed a large bag and give it to me so I can put the large pillow in the bag so she rushed me to give her the rest of the items and I told her that I was doing her job and putting the large pillow in the large bag that as soon as I was done I would give her the rest of the items and she told me that her job was to charge for the items only that she did not have to put the items in a bag then when she was done charging me for the items I was putting my credit card in my purse, she didn’t even wait for me to grab the receipt she just throw it on top of the bag with the last items she charged me for and called the next customer.
I then went to talk to the manager and since she was not wearing a name tag I asked her for her name Daisy she said I told her that I was very dissatisfy with the customer service experience I just received and made her aware that Francisca the cashier told me that her job was only to charge for the items and not to put the items in a bag, I also explained to her the reason why I needed 2 large bags; the manager told me that it was corporate fault because they are sending very few of the large bags and I told her nothing justify the poor customer services I experienced by both of them her self not going to talk to me and raising her voice at me in front of other customers and Francisca the cashier telling me that her job was to charge for the items and not to place them in a bag.
Both employees are lacking of customer services skills and professionalism. They can benefit from an intense customer service and how to be professional at work and learn about ethic's and integrity.
These 2 employees are not representing this company with dignity, respect and honor.
I shop at Ross a lot and these is the worse experience I’ve ever had.
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December 2024 by Jorge Amaya
Excellent prices
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November 2024 by Trash Panda
El Paso's best kept secret! Excellent selection, cordial staff 😁
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November 2024 by antwoine tuggerson
Honestly, at first I was going to give negative stars because of a person at the register but then we got assistance from the Manager Beau and he gave us an AMazing experience! He had great energy was positive and even through the issues we had he still gave us the best service! He went out of his way and that's why I think they deserve a 5 star now!!! GREAT CUSTOMER SERVICE!!!!! Thank you for being an awesome manager and making sure your staff understands the importance of awesome Customer Service by leading by example!
