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September 2024 by M M
Came for an oil change it was done in an hour staff is very friendly and courteous. Always a great experience
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September 2024 by Thomas Bradford Smith (Brad)
Excellent and Friendly Service.
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September 2024 by Roberto Parra
General manager Mike Miles was kind enough and courteous as well to hold the truck for me when we I explained my situation.
Salesman Hector Ramirez like always did what was in his power to accommodate payments and everything else.
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September 2024 by natasha medrano
Chevy Rudolph from El Paso Texas is very unreliable. I took my 2021 Chevy Silverado diesel. They never have the decency to call me back. They kept my truck for over three weeks. Nobody has the decency to call me back the guy that was helping me his name is Bill took off on vacation instead of letting me know that there is somebody else that could help me out some other guy Johny send me a text if I needed anything that I could reach out to him whatever I needed which I did. I called him texted him. He never responded when he did. He told me he will get back to me to let me in, let me know what was going on with my vehicle, five days later I finally spoke to the manager. He just stay quiet doesn’t know what’s going on. He’s gonna go figure it out and hopefully he will call me back but I need to pick up my vehicle ready or not. This place is very incompetent they need to. Retrain their staff or get new people. I took my vehicle to Chevy thinking that the best place will be the dealer it’s not. i’m getting ready to get ithe news media involved.
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September 2024 by Cruz Ontiveros
Very friendly nice service
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August 2024 by Ben Parks
Spoke with service and I asked how much it would cost to fix an injector. Service told me $2100 which was $700 over local mechanic but I felt good about the decision. After spending, $300 for diagnostics, I was told $3000 to fix injector…upset but cool.
Had an electronic recall and the truck runs great…kinda glad I paid the $3100, now my headlight isn’t working and seat isn’t working.
Let’s see what happens next, the service guy is out this week.
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August 2024 by Carl V
This is my 4th vehicle in the past 10 years, 3rd new vehicle, from Rudolph. There was 1 hiccup this time that the General Manager addressed quickly and to my satisfaction. I will continue my relationship with Rudolph and would highly recommend to anyone.
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August 2024 by Ralph Moreno
BERNIE WAS EXCELLENT
GREAT CUSTOMER SERVICE
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August 2024 by Lilliana Gomez
Great group of people ,friendly and knowledgeable .
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August 2024 by Raul Martinez
Bill greeted me very promptly, he listened to my concerns, explained the process, and communicated through my wait. Work was finished in a day.
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August 2024 by Melissa G
I had an excellent experience at the dealership. Bernie was very professional and helpful. I always enjoy visiting because of the consistently outstanding customer service.
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August 2024 by Raul Rodriguez
I had a problem with the radio and I was passing through the city and Mike from Rudolph helped me immediately, very friendly.
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August 2024 by Cynthia Urbina
This rating is mainly for the service department. Got a flat tire and took it to the service department last Thursday around 4:30pm. The gentleman Cesar made it seem as if it would be a quick patch up, so I didn’t mind waiting. Then after 45 minutes or so, Cesar comes out to tell me the technician who was repairing the tire, broke my rim cover. Of course, they have to order a replacement and told maybe following day. Stopped by Friday and Cesar says he did not tell me it was coming in today and said maybe Monday. Waited until Tuesday, no call as to a status or update. Called yesterday, and of course Cesar is too busy to answer my call and am told by the young lady on the phone that the part still has not arrived and maybe tomorrow (today), and pretty much told not to bother checking up because “he will call me when it comes in.” It is now 1 week later. I don’t have much confidence that my tire was even fixed properly, if they were not aware how to properly remove the tire/rim cover and broke it.
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August 2024 by Victor Urra Puentes
Johnny the specialist is a great person helped me out with my car
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August 2024 by LA Miller
Jose Lopez is truly amazing! We really like his style... low key, super knowledgeable and personable. We felt really comfortable with him, like he was family. We had ordered our Blazer direct from GM, and he was very helpful in placing the order and correcting my mistakes. We will HIGHLY recommend Rudolph Chevrolet and Jose to everyone we know. Rudolph Chevrolet has a real gem in Jose Lopez! Thank you both for treating us so well!!
