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November 2023 by James R. Miller
We were traveling west from Austin in our RV when the engine threw a code. I called and spoke to Julie who said bring it by. Mario checked us in and while we were having lunch nearby he had a tech diagnose the code and regen. This solved the problem and we were back on the road in 3 hours, which was outstanding! Thanks for your help!
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November 2023 by Peter Krahn
Horrible customer service! Can never get through on the phone for parts!
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November 2023 by Micah Leapaga
Gave me a rental truck while they worked on my unit. Hooked up rental to trailer and had no lights on one side of trailer they tried to tell me the trailer was the problem. Asked them to check their trucks fuses after they refused to check I drove their truck over 1000 miles home. Got with PACCAR and they sent me to a Kenworth in Kansas after finding a fuse was blown for trailer lights and replacing it. Took them two weeks to “fix” truck and they said it was the batteries. Got the truck back and on the road with a load and the truck threw the low oil pressure seek service code again. These people are not a go to. I’m surprised by my experience there that they are even open for business.
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November 2023 by Miles
Drivers can’t drive, decided that they could take on a trash truck and caused a back up for miles.
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October 2023 by Larry Flores
Place is full of coke head techs, not to mention alcoholics who drink and drive in company vehicles. Met a guy who works here who was constantly bragging about doing coke and smoking weed on the job. Even using company vehicle to go to dispensaries. DO NOT USE THESE TECHS FOR YOUR OWN SAFETY, they do not regularly drug screen employees.
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September 2023 by Oscar M.
No one answers the phone for parts
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September 2023 by Eric Leon
Would not recommend to anyone who needs warranty work done. Communication is non existent, they do not call at all with any heads up for any repairs, i went 3 times from tyler tx to el paso on the truck everytime i went the service people could never answer what was wrong with my truck, always said we need to diag the truck. The only way i got any communication at all was contacting isuzu directly. Then they tried to hold my truck unless i left a card on file because they did not know what was covered under warranty and what was customer pay, i had to involve isuzu yet again. They left a boost line disconnected so we went into derate right after picking up the truck. The experience was so bad i had the truck towed 600 miles home instead of taking it back to rush.Truck was dropped off april 5thPicked up in july.I have been talking to attorneys to try to pursue legal actions.
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June 2023 by Billy Cox
When in for blown head gasket.. and they didn't check the block just slapped it together with out checking for uneven head gasket started leaking combustion in the coolant and blew bottom hose clamp .. they didn't care spent 30,000 ..
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January 2023 by Napoleon Augustin
Showed up with some lift-gate issues and the whole entire staff were extremely helpful and understanding. Thank you to David, Rene, and Antonio for the excellent service and care. Highly recommend these guys!
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November 2022 by Kitty Garibay
Please teach your drivers how to drive. Whoever is driving down 375 in a beat up truck is driving recklessly. I have a baby in my car. You're lucky I don't call the cops on him.
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October 2022 by Lucius Goudeau
Great Shop,, Friendly & Helpful Service Advisors, Got me in and out in the same day. I had multiple issues with my truck, Eric (Mechanic) diagnosed and fixed those issues, he is very professional & knowledgeable. I highly recommend Rush Truck Center El Paso. ??
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October 2022 by Jennifer Sanchez
Thank you to all the mechanics for their hard work
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September 2022 by lawrence lovelock
Parts guy was just awesome. Service desk guy awesome. Clean and friendly place. Only one down side Service shuts at 5pm
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September 2022 by gera almaraz
Wait time to get parts is too long. 45 minutes to pick up parts that were on willcall
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August 2022 by Paula Duran
Friendly staff, high impact cardio, You can go at your own pace. Highly recommend