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August 2023 by Andy A.
I have tried calling the Sams Club Pellicano numerous times. It's very frustrating. The only people that pick up rapidly is the pharmacy. I'm very happy with the pharmacy as I buy $4000 a month in medicine. However, the rest of Sams Club doesn't give a care about anything I buy there. Their gas station is always a mess right now. The traffic is backed up to the middle of the parking lot because they decided to close the far left two lanes for gasoline. That's the wrong thing to do. They should've left it open so that it does not get the way it's getting right now. I would call the manager but guess what I can never get through. This is definitely a -10 stars. And then they will cry to you that they make no money on gasoline. Well, I don't really care if you make money on gasoline or not it's a service you provide and therefore you should honor it and have the best available items for the customers. Just like nobody asked you to sell the hotdogs for Less than your competitor the big guy, Costco. At least with Costco they have somebody to direct traffic who cares about their job this guy is always on his phone or in his little office or just walking around not caring to listen to what people say. I can tell you because I've been here so many times because I have business to do. if I had a different place to go to I would.
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July 2023 by Manny V
If you want to waste your time here, go for it. Terrible customer service. If you book an appointment, you can show up whenever you want. They don't call you when a bay is available. There is no waiting parking or waiting room for tire service.
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June 2023 by Sylvia C.
I always find what I need. It easy to shop online, and extremely convenient. Staff is friendly and helpful as well.
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May 2023 by Innette V.
The service is absolutely terrible. I did a pickup and they forgot my 3 cases of water. I called customer service and they said I had to deal with the club. I called the club and no one answers. I have been calling the club and no one is answering. Absolutely terrible customer service.
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May 2023 by Eric Christopher Hernandez
I have been a Plus member for nearly 10 years. I can usually tolerate the nuisances like being overcrowded and long lines but today one of the team memebers/ associates was so rude and disrespectful I was shocked. The older male member of your staff made dog calling noises and scolded me for trying to get an item that was at the end of an aisle that was taped off. I could clearly hear an associate in the next aisle over helping customers get items from the blocked aisle without belittling them or being rude. Furthermore he told me I can call whoever I wanted to to complain because he doesn’t care and nothing will happen to him. I spoke to Vero the A.M. manager about the experience on May 8 2023. I am looking into contacting the DM and/or home office. I am not sure if this is the behavior that is tolerated between staff and managers but someone needs to reiterate the correct way to speak to a customer.
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December 2022 by Marisa M.
After reading some of the bad reviews I don't understand how Sam's use to be so bad in the past. Well currently, it seems as though Sam's club has made a huge turnaround. I love coming here. I share a Sam's club membership with my mom. We also share a Costco membership as well, but since we live closer to Sam's this place is the go to spot when needed. The prices here are awesome and let me just say you'll find stuff here that you won't find at Costco. I'm a fan of both places but lately I've been a Sam's fan. The customer service is also awesome. They are very responsive in helping customers. NOW, I can not say the same if I was to call the service line. This Sam's club is never out of stock of any items and I always tend to find what I need here. I also love their variety of grapes. Enjoy my pics:)
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August 2022 by Huner M.
Most workers are very lazy and they don't really care for helping customers. I need to work there to help customers. And make the place much happier place.
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May 2022 by Martha Juarez
everyone is really friendly and clean place
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May 2022 by Andy Hernandez
Management doesn't help when lines are long. Then manager comes out instead of helping he stands there like a turtle and just looking. Man I hate this Sam's I go here because the others are too far. It just sucks.
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March 2022 by Joe Originales
Sam's is always in stock of products I need and use and it has a gas station. Perfect.
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January 2022 by Luz Arriaga
muy amables todo el personal
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November 2021 by Kayla L.
The day we went to this Sams, we were looking for Halloween candy and sadly didn't find any. This was definitely our fault because we went shopping for it too late so no fault to Sams. So we didn't end up purchasing anything this day but I still want to review the experience we had while looking for the candy that was not there lol When we arrived, we were greeted by their door greeter and asked for our card as usual. When we walked in, we didn't see the candy so we asked a young lady who was stocking the shelves. She informed me that they were more than likely out but she would check just to be sure. She took us to where the Halloween candy usually was and sure enough, it was empty. She informed us that all the Sams are more than likely sold out but she told us that Target just started running a sale on half off candy and to check there (luckily that's where we found the candy so thank you! lol) It was a good Sams but I probably won't go back due to it being a popular sams and it was PACKED and it usually is but if you live on the east side, it's a great Sams but I'll stick to my empty westside Sams lol
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September 2021 by Gil Martinez
Great customer service and quick turnover time! Got my tires rotated and out in about an hour
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May 2021 by Thomas Shukitt
Excellent service and customer service!
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March 2021 by LeAndrew Y.
Sam's Club is a unique shopping experience. Find everything you almost need at a great price. Buying in bulk was once something people did out of convenience but today during these times it has come to be more of a necessity. Being a member of Sam's club has been a blessing.
