San Mateo

Apartments
Hours: San Mateo is a community known for its exceptional service and attentive staff. The leasing office, led by Selena, has consistently received praise from residents for their professionalism, kindness, and genuine care. Cynthia and Selena are described as making the entire process "easy and smooth," always available and willing to work with residents. The team's assistance is particularly noteworthy, with one resident expressing immense gratitude for the "exceptional" help they received in securing a new apartment during an urgent situation. Selena is highlighted for her friendliness, patience, and thorough guidance throughout the application process. However, some residents have expressed disappointment with the community's pool facilities, noting that the "tiny and shaded hidden pool" is often overcrowded, while the "big pool" remains closed, leaving many residents unsatisfied. Overall, San Mateo is praised for its dedicated staff and their commitment to providing a positive experience for residents.

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1. El Paso, Texas