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November 2024 by Jacob Rendon
Be ready to be waiting a very long time
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November 2024 by Fernie Esparza
One of the worse experiences I’ve ever had. I didn’t want to leave a review, but people need to be aware of the service the workers offer. Spectrum is a joke. They need to have better training for their employees. It took way too long to get an upgrade on my phone(which was cancelled the same day) just so the lousy employee could mess the whole process up. It’s way too long to explain what went wrong. But know that it’s due to the lack of knowledge these ppl have . Please do your self a favor and get t mobile in stead. Unless you enjoy subpar service. Avoid this place.
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November 2024 by First Last
So slow! I just wanted to return equipment and had to wait over an hour. Why is it so dang slow?!
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October 2024 by L T
My husband and I just moved back to El Paso so we went to the Spectrum Store on George Dieter to get service for our new home. There were several people waiting and we did not have an appointment so we had about a 20 minute wait. Perfectly understandable and considering the time that each customer takes up it really wasn’t too bad. When we were called up we were greeted by Eric who was courteous, professional and friendly. He was great at answering all our questions and patiently explained what the different promos had to offer. He helped us choose an internet and streaming package that met our needs. We were very happy with the customer service we received.
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October 2024 by Scott Oakley
Waited for over two hours and left! 5 stations for employees and only two occupied by employees. One employee walked out from the back room but had no intention of helping customers and went back in. Very poor customer service!
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October 2024 by Spy Dogs
Slow as molasses for anything yet fast to charge any service. They have 5 employees on the floor, yet 3 are working while 13 customers are waiting. Bring a picnic because you are going to be here a long time.
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October 2024 by Edgar Garcia
I had to visit this spectrum store and spoke with Rick, very knowledgeable and quick, and took care of my inquiry immediately.
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October 2024 by Soco Yanez
I would like to leave an excellent review for Jeremy E. He was very helpful, polite, very good customer service, answer all my questions, the 5 stars are for Jeremy E not for the business. Thank you.
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October 2024 by Vincent Martinez
Horrible service, sales representative knocked on my door, I responded I eating dinner he replied why did you answer the door then. This is how to win back customers.
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October 2024 by David
I am currently looking to order home wifi but after reviewing your comments page. The negativity about your service outweighs the positive so, sorry spectrum, I lost interest and will go with Verizon.
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October 2024 by Claudia Maldonado-Gonzales
Terrible wait if you go without an appointment! Otherwise, It was good.
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October 2024 by Niajazmar Sifuentes
A lot of time waiting, already 2 hours,
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October 2024 by Claudia Arredondo
Bad customer service. Do not recommend their mobile service bad customer service.
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October 2024 by Ariel Alvarado
So the wait is an hour roughly with no appointment, but Jeremy was such a great professional who cares about his customers. :) He helped me so much, five stars ?????
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October 2024 by Rachalle Warren
They seriously take SO long to see the customers. Sat here for almost an hour just waiting. Ended up being here 2 hours. Ridiculous.
