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October 2023 by Soylent A.
The room smelled putrid. Surfaces were disgustingly sticky. Front desk programmed the cards for the wrong room. We decided to bail on this one. Would not recommend to anyone.
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September 2023 by Immanuel Jackson
Room wasn’t properly clean the sink was clogged I call office no one answered so I went to office to inform them said they would send someone no one came at all. Had to get remote for tv from the office. I meant it was for one day. I told them about issues with room wasn’t offered a discount or anything. Mainly showed them pictures so they knew I didn’t mess up those things
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September 2023 by Ayn Hill
Room was not cleaned. Shower was filthy. There was trash and used Q-Tips on the floor. No toilet paper on the toilet paper holder. Also, no telephone to talk to front desk…I didn’t feel safe..The door wasn’t secure as if it didn’t fit the framework….
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September 2023 by Kevin Totten
I just want to say before the stay was so so. Now I recognized new staff and the place is booming again. One staff member, Dee is very knowledgeable and helpful. Thanks for the customer service and had a great stay.
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September 2023 by Rosa Rodriguez
Called to reserve a room on Monday night of August 14 2023 and they said it was gonna be a clean room. We went to pick up our card key and no one was there had to call customer service and she finally showed up. Went to our room and as soon as we went in the room didn’t smell clean. On the bottom of the mattress was smudge make up or who knows what it was. The floor you could tell wasn’t swept or mopped. Went to the bathroom and there was toilet paper in the toilet. The top cover had cigarettes burns and one of the pillows had stains. I was still willing to stay cus we were tired. But we tried to eat our food and my husband said no I can’t be here. We never had issues with studio 6 that’s were we always would stay when we came to El Paso. And I never complain but this was horrible. I went to give the key to the girl wasn’t even 30 minutes in there and she said no refund I told her that’s not the issue just want to let you know that room was not cleaned period. The toilet is what did for me. She said we doing new management and construction but I didn’t see anything. Then told me I would had given your husband new sheets if he would had come and told me the problem is it wasn’t the sheets it was the box that was covered in makeup or something else. She didn’t seem to care that much. I have worked in hotels as cleaning rooms and never would had let any of my customers stay in a room that wasn’t cleaned. Sad that it has gone down that was our main place to go to when we would go into town. Poor customer service, and clean wise wasn’t even done.
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September 2023 by S.E R.
Never booking here again. Very disappointed. Worse than the cheaper motels. This is the worse place ever. Cockroaches everywhere, bed was dirty, table was not clean, no knobs on the stove, trash under the bed and the AC was not working. Stayed about 10 min then left, requested my money back and the guy kept saying he cannot give me my money back. That I had to talk to some Heidi girl. Left several messages but yet she’s always out doing errands. This is ridiculous. This will be reported higher if needed.Rooms: DIRTY DIRTY DIRTY.
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July 2023 by Tai M.
If I could give zero stars I would. The room we booked online turned out to be an upstairs and my mom has a walker so it was unaccessible to her. So they put us in the only other available room. There were roaches everywhere, we pulled back the sheet and there was a huge stain, clearly the sheets were dirty. Roaches scattered as we moved from one room to the other. Roaches all over the bed. When I went to the front desk he said he didn't have the authority to give refunds. And that I would have to call in the morning to ask the manager. I'll update if I get a refund. In the mean time here are some pictures. Yes that's poo in front of our door
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July 2023 by Sarah Outlaw
Worst day I could ever say I stayed at a motel, feel very unsafe, very dirty, and very unfriendly. Staff did nothing to assist me or meet me at ease. Instead, they were rude and interruptive maintenance people are nosy and looked very weird and out of place people were approaching me for a drugs at all hours of the night, knocking on my door, threatening to steal stuff out of my car. I would not recommend this place to my worst enemy.Noteworthy details: Do not stay at this hotel is definitely not even worth five dollars
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July 2023 by Pauline Flores
Was close to the road ,just needed a place to stay for the night. Rooms smelt very strongly of cigarettes. The bathroom was full of dead gnats. Both of the blankets on our two beds had cigarette burn holes and the beds were hard but good enough to rest up on. was definitely not quiet especially at night with thin ceilings you can hear footsteps. The view you can see from the office is pretty. I’d be a little cautious if you’re staying here. Iykyk
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July 2023 by charli borges
If we could give a zero star we would! Place was disgusting, filthy, roaches, mice leavings ect. Sent a request for someone to contact me back before posting but nothing! Didn't get a refund for our 1 night stay. We brought in our own blankets and pillows that we left behind since we definitely weren't taking them back with us. We would have just walked out if there was another motel near by that had any availability but no luck.
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July 2023 by greyy alvarado
I had the most awful experience any person could have. I arrived early so I asked front desk if I could wait at the lobby, since I don't live in El Paso and I had my baby and my luggage and room was not ready til 3pm which is the check in time. She went to ask the manager and manager said no lol.. I was like ok. I left, came back at 4pm.. I asked front desk, his name was Diego. He said he was going to go check if my room as ready. I waited for 40 minutes for him!! So called customer service, they were trying to get a hold of him but he wasn't answering them as well. While i was on the phone with them I saw Diego so I called out to him since he was talking to a guest. He then proceed to yell at me and to the customer. He left once again leaving without an answer. When he finally came back to the office, he then again started yelling at me. He said he's going through a lot right now. Smh are you kidding me!??? So that gives you the right to yell at a customer??? No! So I asked him about my room which i had booked for a week!! He said room was not cleaned, not ready. I told him ok Diego, it's an hr passed my check in time. I will be back with an hr and hopefully this time my room will be ready. Cause i was in El Paso for an event, and i had rehearsal at 5pm. Went to the rehearsal, with my luggage. Came back to the hotel almost at 8PM!! My room was still not ready!!!! He couldn't give me an answer. My friends spoked with manager cause i was crying of disbelief!! She was on the phone with them. Manager Heidi, which she also was not helpful at all.. Very rude as well. Said she would "upgrade" me to a 2 bedroom. WHICH I DIDN'T NEED AN EXTRA BED!. And repeating what I'll be paying per night, which duh, i know cause i booked it!! Said she couldn't give me a discount nor compensation due to the rate that i was getting lol.. But that she would send an email to her managers and That i was going to get a refund at the check out for one night. Which they didn't. Lady at the front desk said I needed to request that on-line.. smh. Manager never apologized, nobody apologized... They gave me a room with 2 beds but not cleaned with beds that didn't have comforters. I had to ask Diego again, smh for at least blankets. Room did not have towels.. Nothing.. I stayed there cause i was too too too tired..I had not slept for almost 24 hrs.. I'LL NEVER STAY IN THAT HOTEL EVER AGAIN.. Sad to see this hotel go down cause of BAD Management and workers with ZERO customer service.Rooms: Awful, dirty!!Safety: Not safe at all!!
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June 2023 by Jose Abeita
This hotel was truly a dive. I should have known once I exited my vehicle and my boot hit the pavement, and I seen about six roaches scatter, that should’ve been a sign. Once I checked in, I proceeded to my room. As I entered my room, my expectations were soon diminished. I walked in. The TV was on, I noticed the bed did not have any blankets and the sheets looked like some one just slept in them and dirty, the floor was very, very filthy, and had trash on it. I thought to myself this can’t be the room that I rented but it was. I then ventured off to the bathroom where the water was running. There was sewer water leaking from the toilet in a puddle covering a 2 foot area. There was hair inside of the bathroom, shower and sink. the bathroom had looked like someone had just showered in it and used it. It was very filthy. I went to the small kitchen and noticed there was crumbs and trash all over the counter. Then I open the fridge which was unplugged and it had a strong, mold stench which I closed immediately. I went back to the bed area and looked under the bed, that’s when I noticed there was a used maxi pad under the bed, which was stuck to the floor along with the various trash. As I pulled back the mattress cover I immediately noticed bedbugs I then backed away from the bed and looked again underneath the bed and noticed small dead carcasses of bedbugs. The AC unit was blowing warm and had air fresheners tucked inside of it, which were moldy. I immediately picked up my bags and left. Total time in room was less than ten minutes with no option of a refund from the manager. If you stay at this place, I suggest a tetanus shot first. This is the worst room I have ever seen.
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June 2023 by carolina adame-silva
The room was dirty starting with the bed the sheets looked like they were not washed we had to sleep without the first sheet and dust the bed with all the dirt it had. We only had 2 towels which both were dirty they had black stains everywhere we couldn't use they. We only had 1 pillow but had 2 remote controls for the TV one was under the mattress wich proves they didn't clean the bed if they had they would've found the remote control. The toilet was horrible it had stains on the seat yellow stains and it looked dusty it was obvious it had not been clean, we had to put toilet paper on top to be able to use it. The floors were also dirty I was walking barefoot and after a while my feet were pretty dirty. The room also had a horrible cigarette smell even though we asked for a non smoking room. The experience was horrible we had never experienced this level of dirty. I was afraid of complaining because I feared nothing was gonna get done and we had no where else to go. I was proved right when I complained in the morning to the lady at the front when she didn't even apologized she just made a sad face and told me that was all. If the house keepers don't care to clean the rooms they won't care about bed bugs either. And some of the lights weren't working they wouldn't turn on.
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June 2023 by Jorge Herrera
Studio TRASH! Would be more appropriate for this place! From the rooms to the service this place is just trash. I arrived five minutes after 11 pm and was left waiting due to the fact that they were doing a shift change. The lady working the front desk didn't have no sense or urgency she told me to give a few more seconds. Five minutes later I asked for my iD so I could go wait outside because it was too hot in that waiting room. Finally got checked in and I thought the room was being remodeled because it is destroyed. The room also looked like it was just occupied there was no towels toilet paper and also the remote was missing. The next morning I tried calling the front desk and realized there was no phone in the room. I contacted the front desk from my cell and when I talked to the manager Lupe let's just say It was pointless and a waste of time. I advised her of my issues and all she could tell me was that the guest steal the towels. Avoid this place unless you like to be in a trash dump!
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June 2023 by Maureen Wright
Our room was dirty. Shower floor looked like it had never been cleaned, “lotion” on the ironing board, dirty shower curtain, my dads’ room next door was missing flooring. Room fresheners were disgusting. Huge amount of pot smoke coming in as we opened our door, LOUD mariachi music being played right outside our door. We couldn’t stay.When I walked into the lobby, there was a woman sitting in the corner with a child on her lap. Broke my heart. They looked almost destitute. Others that were there checking in gave me a bad feeling. So much so, that I are not told my children they were never to leave my side. There was what I think was the national guard in the parking lot adjacent to Studio 6. It truly felt like a third world country at this motel. And I have been to Africa 4 times, Mexico twice, so I speak from experience. We could not stay here. Rebeca at the front desk was amazing however, and is excellent at customer service. She did what she could for us, but ultimately we could not stay and had to look elsewhere for lodging.Also, even though we left, we were still charged. This really should be rectified.
