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February 2024 by Adelina Rodriguez
The saleswoman was very kind but she gave me a very soft company change promotion of giving cards for each line I have 6 lines 2 of $650.00 and $200.00 per line and at the last they only gave 5 of $200.00 for a two-year contract and my cell phones were almost new and I took them for about $800.00 but they are $1100.00 now until they are paid in 2 years and I spoke with the manager and he says that one of the promotions was a line of $650 or the ones of $200.x5 lines ??and I have it In writing, look closely at the promotions!!
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February 2024 by Harold Dexter
Friendly helpful
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January 2024 by Persephone Faison
Rene and Joel, hooked my family up, they were so kind to put on screen protectors and cases on our phone using their professional expertise, thank you guys?
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January 2024 by PT
One word: incompetence
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December 2023 by Cristina Lira
The staff at this place is very friendly and attentive, even if they don't speak the language, they try to serve you in the best way possible, they help you a lot.??
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December 2023 by Lemuel Torrescrispin
Customer service here is booty worst T mobile I have been ??♂️??♂️??♂️ I suggest you guys put someone focusing on that area of customer service. The lady whi atended my family had an awful atitude and should be put on check or get another job. Because of employees like that the services provided on internet will continue to take jobs
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November 2023 by Jessica Brooks
I love this Tmobile store
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November 2023 by Shena Nigins
Rene is awesome customer service ?
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October 2023 by Thomas Jordan
Bought a new watch, expecting it to be stand alone. After finding out that it doesn't work and conducting research, the current watch doesn't have the stand-alone feature anymore. Which should have been caught and explained at the store, but instead, they had me under the impression that the watch is stand-alone.
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September 2023 by Sebastian Calderon
we went at this location 2 days ago and the service was awful, one of the employee literally lefts us once he gives us a sim card expecting it us to put ourself even though i never know how to put it , the worst part was that when i was putting my passwords to turn off my "find my location" I was not able to move on to the next step because it was telling me there was no server and the employee who neglects us claims it was because "the password is incorrect" the employee was arrogant claims he speaks Spanish but, had very poor Spanish he sounded like he learned Spanish in high school. The saddest part was we went to another location were they actually helped us and explains us the problem unlike the t-mobile in dyer street has very absurd employees who DONT WANT TO HELP THE CUSTOMERS this experience left us disappointed and dissatisfied. We will not return to this location.
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September 2023 by suzette chihuahua
Team is really helpful and have great service they answer every question you have!
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August 2023 by Veronica Varela
I just want to thank the staff at this location. I never go to the store or do much with my lines, however I recently was offered a promotion that didn’t ho through (no fault of the staff) and they went (what I felt) above and beyond to make it right how they could and explained everything to me, and I was able to get the necessary refunds. I feel like in my 18 years as a customer all my experiences with customer service have never been pleasant until now. So keep up the great work, work ethic and customer service! Shout out to Levi for all his help ( also Rene the manager and Vianey who helped me today).
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August 2023 by Blanca Perez
Now charging an additional $5. I wasn't informed about this in any way! WOW! THE ECONOMY IS OUTRAGEOUS!!!
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May 2023 by monita vargas
We purchased a phone for our son and switched my line from Verizon to T-Mobile We Loved the service Cristian gave us he went over the top helping us! Very good customer service i don’t want no one else to help me after being helped by him ?
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March 2023 by Luis Castañeda
Great service awesome staff really helpful went above and beyond
