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October 2023 by Xavier Martinez
My recent experience at The furniture Outlet has left me feeling extremely dissatisfied. I had purchased a couch with the expectation of a timely delivery within 2 to 3 weeks. However, what followed was a series of frustrating delays and unfulfilled promises.Instead of receiving my couch within the estimated timeframe, I was informed that the delivery had been pushed back to January of 2024. This news was disheartening, to say the least. To compound the issue, the store then changed the delivery date twice more, first to the beginning of November 2023, and then to the end of November 2023. This inconsistency and lack of reliability have undoubtedly added to my frustration.Furthermore, my attempts to seek a refund have been met with limited options. The store refuses to issue a full refund, citing restocking fees, and will only provide 70% of the purchase price. This policy feels unreasonable and unfair, considering the significant inconvenience and disappointment I've endured.Adding to the already frustrating experience, the store's refusal to allow direct contact with their corporate office has left me feeling unheard and unsupported. This lack of communication channels only exacerbates the negative impression I have of the store's commitment to customer satisfaction.Overall, my encounter with the furniture outlet store has been far from pleasant. I would caution others against patronizing this establishment, as the lack of transparency, unreliable delivery dates, and limited refund options have left me feeling unsatisfied.
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October 2023 by Gator
Andy was a great help with all my furniture. He was excellent providing service over the phone and in person. He was able to match any price of any furniture I had found elsewhere. I’d recommend Andy for anyone looking to furnish their home. Can’t wait to revive everything over the next several weeks. Thanks Andy.
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October 2023 by Natalie Thomas
Great place to go. The staff was so kind and attentive to everyone. Andy made me feel very welcome in the store asking very insightful questions and offering plenty of cold water. Great deals and purchase options. I’m so excited to see my house come together!
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October 2023 by Tiffany Aguirre
Diego was amazing. He went above and beyond to find what we were looking and gave us a great deal! Andy added a free gift that made us seal the deal!! Thank you guys
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October 2023 by Sinister Kustoms
Diego was an amazing help and helped us select and choose our new furniture. They were very patient and understanding of what we needed and how fast.
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October 2023 by Milo Reyes
Andy was a huge help to help my husband and i find our first couch and had a lot of patience with us being undecidable. He was the kindest salesman we've ever encountered and was willing to search up any questions we had to have us satisfied.
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August 2023 by Carsyn Oldyoungin
We purchased our bedroom, living room, dining room from here and it was a great feeling to walk in and not be pressured in to buy things that we didn't like or need. My wife in I walked in with our guards us however they gave us the space for us to look around and discuss what we wanted. Although we came in because of sale they had going on, we were not excluded from those items that wasn’t on sale. The sales representative worked wonderful with the families on the floor he didn’t spend more or less time between 2 or three families. Our kids was with us and her made sure they we entertained while we shopped. It was hot that day in the 100+ outside and the warehouse was warm too however he made sure that the families not just ours were ok and hydrated ( I appreciated that). When our furniture arrived to their warehouse they inspected it and if it had the tiniest crack they called us to let us know and gave us the options that was available to us. Communication was amazing with the ladies in the office ( my wife communicated with them more then I did) however she did say she was on point and didn’t try to convince her into taking or accepting broken or damage items. Very knowledgeable of the products they sale and open and honest. Thank you all so much.
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July 2023 by Azul Cazares
What an outstanding job with Janie! She provided a great knowledge about the furnitures which benefited me and my spouse! I love and appreciate her costumer service! 10/10
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July 2023 by R E
Best place I've ever purchased furniture from . Janie took very good care of my family and I. Management was awesome and the hospitality while your shopping around is great . Highly recommend this place to anyone looking for quality service
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June 2023 by Danny Montano
I went to the Rojas location to look at furniture, salesman Pablo Davila assisted me. Pablo was very approachable, friendly, and knowledgeable. He answered all my questions and went over options for me as well to ensure I got the best deal.Great experience for me, and Pablo is a great asset to your company !!Thankyou
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June 2023 by Catherine C
We finally found a king size bed that we always wanted. Staff are very accommodating and Andy was so helpful and very professional we even got some pillows to go with our new bed.
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June 2023 by Yahs Vengeance
I moved here a few days ago and needed furniture ASAP. I was introduced to Pablo who went above and beyond to make sure I was taken care of! Great prices and good energy here! I would recommend. Ask for Pablo!
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April 2023 by Sophia G.
Janie Gandara helped us,She was a great sales expert, understood what we were looking for, and helped us decide on a complete bed set. Compared to other furniture companies in El Paso, Furniture Outlet is one of the best.
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March 2023 by Alex Vlog
I highly recommend talking to Andy , he was an amazing help . He was very helpful on what I wanted . Once i walked in Andy offered us water and helped up right away with an amazing personality.
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March 2023 by Valerie Llamas
If you come here and want an amazing deal, not great but amazing deal. Ask for PABLO! From the moment we stepped in the store, he was super helpful. He works in your budget plan. He’s no where near car dealership salesman. Pablo will go beyond his way to help out his customers.
