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January 2024 by Joe Gonzales
Best place to get your car washed.
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January 2024 by Rick Valadez
Wash the hooptie at least twice a week.
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January 2024 by Daniel Amor
Great car wash. Pleased with wash and dry. Free vacuum service.
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January 2024 by John Dungan
Regular. The lack of interior cleaning is not cool for old people.
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November 2023 by Ruby Hinojosa
Staff is very polite, leaves my car cleaner than my previous car wash and the area to vacuum is always clean! There is no car wash -I have used 4 different ones- that cleans a car 100% in the grooves/ grills and dents a car will have, but this one is so far the best. The vacuums could use a little more power but everything else 5/5
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October 2023 by Martha Mendoza
My son took in his car he had purchased last month. This was his first time washing vehicle. We have been prior customers AND we're appalled on how we were treated there!!! They scratched his vehicle. It has a very unprofessional staff starting with JUSTIN and ending with CHAD!! They have denied EVERYTHING FORM BEGINNING TILL END!! PLEASE DO NOT TAKE UR VEHICLE THERE EVER!!! THERE ARE SEVERAL CAR WASHES HERE IN EL PASO with EXCELLENT CUSTOMER SERVICE FROM HIGHER MANAGEMENT ALL THE WAY DOWN TO THEIR CUSTOMER SERVICE REPS!!
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October 2023 by Teddy Dinkins
Went to get a wash and got just that. Wish they had a plan for multiple vehicle ownership. Outside of that really good spot to clean your vehicles at.
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September 2023 by Vanessa Hayden
I have a monthly membership. went On 8/31/23 I went to wash my truck we got stuck in the tunnel. They got it going and I ended up with lots of soap still on my truck. I went back around and went through with the same result. Lots of soap left on my truck. The undercarriage wash also wasn’t working. Then I came out after the second time with soap still on the truck I went straight to the window and they said it was fixed and they ran me through again. Third wash…..still soap all over. I tried calling the customer service number get some help and nothing …. I left a voice message and joined the chat on their app. ZERO HELP. never a call back or anything. I had to go all the way to the northeast location from the east side that day to get all the stupid soap off the truck. I was just there again today 9/23 and again the machine has stopped working. Myself and at least 12 drivers stuck in line. No one was doing anything to help people get out for a good 10 to 15 minutes. Got on the customer service chat and again they don’t do anything but brush you off. It suck’s cause this place use to be good. Canceling my monthly membership.
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September 2023 by Nick G
Truck was still very dirty after wash, don't recommend them.Edit: called the number listed on the reply twice each time with no answer, good job guys.
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August 2023 by Ramos Karen
Great customer service! The line goes pretty fast
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July 2023 by Og B.
A Horrendous Car Wash Experience: Shattered Windshield, Zero Accountability!If I could give this car wash zero stars, I absolutely would. My recent visit to this establishment has left me with a cracked windshield and a bitter taste in my mouth. I urge everyone to steer clear of this place, lest you suffer the same fate as I did.Let me start by recounting the nightmare that unfolded at this car wash. I brought my new vehicle in for a routine wash, expecting a simple and safe service. Little did I know that my car would be subjected to a horror show. As they washed my car, I noticed . The brushes they used seemed harsh, and they were in no way gentle with the vehicles in their care.To my dismay, after the wash was completed, I noticed a significant crack in my front windshield. I was in shock! There was no way this damage could have occurred without the car wash staff being responsible for it. I immediately alerted the management, hoping they would take accountability and offer a resolution.However, my experience with their customer service was nothing short of appalling. The staff displayed a complete lack of concern and professionalism, attempting to deflect blame onto me. They suggested that the crack must have been pre-existing, and I failed to notice it before the wash. Excuse me? I know my car inside out, and the windshield was perfectly fine before their wash. when they replayed the video you could see my car had no damage before enteringTo make matters worse, the manager refused to accept any responsibility, even when presented with clear evidence that the damage occurred during their service. They brushed off my complaint This level of dismissive behavior and blatant denial of their actions was utterly disheartening.Now, I'm left with a cracked windshield that I have to pay for out of my own pocket, all because of the car wash's incompetence and refusal to own up to their mistakes. It's unbelievable that they can get away with causing damage to customers' property and show no remorse or willingness to rectify the situation.In conclusion, avoid this car wash like the plague! They don't care about their customers or the vehicles they handle. If you value your car and your hard-earned money, look elsewhere for car wash services that prioritize quality, safety, and customer satisfaction. This establishment is a disaster waiting to happen, and I wouldn't wish this terrible experience on anyone.
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July 2023 by Melva Gonzalez
I gave Tommy's Express Car Wash 5 stars and an excellent review a year ago. My opinion of this business has changed. I don't like to write negative reviews, but I have noticed that the quantity has declined.1. The last three visits have left my car dirty.2. The dryer does not dry the car as it exits the wash tunnel.3. The vacuums that used to be powerful are now weak.4. The mat washing machines that impressed me the most, now do not clean and leave the mats wet. I ran them 3 times today and mats remained wet.5. The trash bins were full by early morning when I washed my car today.6. Typically, there were a lot of service persons cleaning and picking up. This was not the case this morning.7. Also, prices have gone up since last year. The regular wash has gone up from $7 to $9, yet, the quality of the service has dropped.I recommended this place to my son who recently purchased a membership. I feel bad about it, now.
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July 2023 by Monica Ortiz
Washes car terrificly!! Tires... Everything on car is shining clean and glossy! ✝️
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July 2023 by Teresa Perez
Do not recommend you sign up for membership. Best to Pay as you go. Prices fluctuate.
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June 2023 by Chuco Diaz
Poor wash today looked nice then came to realize that one of the machines left a white powder substance on my top of my hood and left dirty water marks on my paint on the body of my vehicle major disappointment
