Tony Lama Factory Outlet is well-regarded for its friendly and exceptional customer service, with staff members consistently going above and beyond to assist customers. Many reviews highlight the helpfulness of employees, who provide great suggestions and ensure a positive shopping experience. The store boasts a fantastic selection of boots, often at unbeatable prices, making it a favorite among long-time customers. Shoppers appreciate the opportunity to browse for hours and find unique items, including high-quality ostrich boots at affordable rates. While some customers suggest improving road signage to attract more foot traffic, the overall atmosphere feels welcoming and like home. For those looking for options, the outlet even offers a VIP email club for additional savings, making it a go-to destination for boot enthusiasts.
Great staff, have been there at the 3 stores for last 10-15 years each. Great bargains on work boots and dress boots. Always look forward to stopping in.
March 2026
The buy one get two free worked out perfect. My son's and I got exactly what we wanted and the price was great.
November 2025
What a deal, it’s legit, take your time look the boots over, try both boots on and take home three pairs for the price of one. All my trips to El Paso I finally made it over there and might make a stop before I head home for three more pairs.
