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October 2023 by Danny Martz
Second time staying in this hotel and the rooms are pretty clean. Customer service is the best.
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October 2023 by Nathan Reffitt
Not your typical Hilton brand hotel. The rooms are small with cheap furnishings and a hard bed. I used priceline to book my room, and when I arrived, I was told I was being charged an extra $75 for a pet fee even though pets are allowed. I explained to the clerk that he was a service k9, didn't matter to him and I was charged.This is the first Hilton property I've been to that charged this fee, and it will sure be my last.Hilton, you have lost a long time customer!
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August 2023 by Dusten Metz
I had to come to El Paso for an extended business stay. Abraham the manager and the rest of the staff were very welcoming and attentive to our group. They definitely showed the best hospitality and ensured we were well taken care of. The rooms were clean and comfortable. The breakfast was good and Alejandra was very helpful with helping us get plates together for our work crews.This is definitely a family friendly hotel. The lobby has a pool table, air hockey, foosball table, and several board games to help you relax after a long day and enjoy your stay. The pantry is stocked with snacks and drinks available for purchase, and management makes a picture of ice cold cucumber water that is delicious and refreshing. There is plenty of space to stretch out on comfortable couches and tables and hang out with family and friends or even quiet work spaces to get work done. The WiFi is always working and I was able to stream movies without having to pay for the premium WiFi.I would definitely stay here again if I ever come back to El Paso. Thank you to the staff for making this the most enjoyable stay they can.
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August 2023 by Harry Gonzalez
Best hotel I've stayed at in a while. Clean, fresh rooms, attentive and professional staff. They help you with anything and are super friendly. They got cold beer at the desk.Rooms: Rooms are like new, clean, fresh, they have good quality bathroom essentials and plenty of towels.Food & drinks: They have really good breakfast, sooo many toys for the kids to play, the pool is clean and fun.
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August 2023 by Terri Lancaster
The rooms were surprisingly minimal. Not that they weren't nice, just not very spacious and only provide the very basics. Which in reality is all a hotel room should do.
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June 2023 by Joe E
You could call this the economy hotel of the Hilton line. Rooms are fine aside from being pretty small. Only complaint is the parking as there isn't much. Every time I stay here there's trucks and moving vans with trailers that take up multiple spaces. Hotel should require them to park along curb in the back.
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June 2023 by Eileen Parrish
Rooms are small, and they do not have a closet. The staff is not friendly, the staff of the food/breakfast ladies are always in a bad mood. Stayed there for 4 weeks. On the last day on a Friday, the breakfast lady put an empty tin can out and wrote "tips" with a sharpie.. I've never seen that before, very unprofessionalFood & drinks: Breakfast was always cold.
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June 2023 by P Parker
Nice hotel, easy to get to but not so easy to get in & out of street wise, lots of traffic. Clean & nice.Nice quite area, pleasant with lots of military personnel staying there. We reserved a king but when we checked in told only 2 queens available, disappointing. Check in staff (male didn't get name) was less than happy to be doing his job it seemed. no issues with room, comfortable, clean & nice. Would recommend staying here, sorry forgot to take photos.
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May 2023 by Colelyn Blakely
Three stars because of the platform beds that are so easy to bang your leg on, very frustrating. Otherwise it was very quiet and clean. The staff is professional and attentive!
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May 2023 by Terra M.
Have been coming to this hotel since it opened, this will be the last time. Our room door wouldn't lock, we thought it was our mobile key on our phone. But no, there is no mobile key on our device. When we brought it up to the guy working over night basically said oh I understand, but that's it. We had asked to upgrade our room yesterday. The girls at the desk were amazing and let us know what needed to be done and what time house keeping came etc. went into my Hilton app today and saw there were still rooms available to be booked when we asked the guy about this he couldn't tell us anything other than I'll notate the account. He said he's only been working here a month and there is no manager. My partner is black and we feel that this young man is racist and unwilling to provide help. When things got heated and he couldn't answer the questions and felt the pressure he immediately called the police. You don't pay $500 for this. Spend the extra money and stay at La Quinta
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May 2023 by Leo W.
Overall, my stay here was pleasant and my experience with the hotel was solid. The room was clean, the bed was comfortable, and the staff were welcoming and helpful. Breakfast, while not particularly exceptional, was far from disappointing. Driving to the hotel is a bit confusing the first time, but after finding my way once it wasn't difficult. Otherwise, the location was fine. The next time I'm in El Paso, I'll likely stay here again.
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April 2023 by Anne Lau
Overall very good hotel and love their breakfasts, especially the pancakes. Service gets 2 stars because One of the front desk attendant was always on her phone and couldn’t be
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March 2023 by John Littlefield
Pet friendly. Great breakfast selection!! Friendly staff. Easy access to roads. Good size well lit parking lot. Very clean hotel. Nice views. Good tv channels to select from! Great hot water! Very quiet.
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March 2023 by Jesse James
Simple place maybe good if you have kids they have alot of toys in the lobby. No laundry service which is why 4 stars
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March 2023 by Robert Westbrook
Was charged twice for the room and was harassed by manager the entirety of stay. I still have yet to receive an apology, refund or resolution.
