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August 2023 by Jerry Garcia
You guys better fix your AC in the C building. Why am I paying $200/ month for a climate controlled unit just to walk into a hot sauna of a hallway because you still haven't fixed the air. I should be credited and charged for an outdoor unit since this is what it feels like. My stuff is going to get ruined since your thermostat says 98 degrees! Leaving a door open for air flow isn't the solution.... FIX IT!!
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June 2023 by Melva Gonzalez
My husband and I leased a climate controlled unit yesterday with Pablo. Pablo was awesome and friendly as he shared the leasing information with us. We viewed two units and were pleased with the cleanliness and the security at Panda Self Storage. Thank you, Pablo for making our first El Paso self storage leasing experience a pleasant one.
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February 2023 by Luke Gallegos
STRAIGHT LIES AND FALSE ADVERTISEMENT. If you go to their website, it says "24 hr access to your unit" which is what I expected when i showed up at 8pm with a rented trailer and hired help to unload things in my storage unit only to find out I'm locked out outside of their office hours. I called the "emergency number" posted on their window and of course it went straight to voicemail.Look elsewhere. There's plenty of non locally owned, big chain storage companies that have way better policies, better prices and actual 24/7 access.
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July 2020 by K J
I felt confident and safe with Panda Storage, and was extremely pleased with how helpful Brian C. was.We specifically chose this storage above all the others because of the exemplary professionalism of Brian. He is courteous and extremely dedicated to providing amazing service to his customers.The storage facility was very clean and easy to maneuver with our vehicle inside the gated area.I highly recommend this storage facility.
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June 2020 by GeorgeOfAllTrades
They would’ve received 5 stars but after they screwed me over for a $100 referral bonus I moved out just out of principal. The deal at the time, not sure what it is now, was if you referred someone to move in you get $50 if they stayed for 3 mo’s and $100 if they stayed for 6 mo’s. Well I referred a friend, they moved in, after the 6 mo’s I inquired about my referral bonus and the employee, a new property manager, said they couldn’t find my referral note on my account. The employee, Brian, who took my referral no longer worked there and they said they couldn’t do anything about it. So no “we can call him and verify” or “we can verify with your friend when he moved in”. So basically if they say you get $$ if you refer anyone to us, don’t believe them. Otherwise the facility was clean and the former employee, Brian, was very professional.
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June 2020 by Susy Marquez
Great customer service....grounds and storages very clean....good prices compared to others...also helped with my Uhaul rental needs...?
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April 2020 by Yecenia Valdes
I guess you can say i moved my stuff into storage back in December and Brian was VERY helpful. He no longer works there and I’m not sure what they saw in this new guy but they were definitely wrong for putting him in this position. He is rude and unwilling to work with you if you need help. Needless to say i will be looking for a new play to store my belongings.
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February 2020 by TJ Worsham
Friendly office worker and clean storage units.
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January 2020 by Soly Ppp
This is the best storage place I’ve ever been to. The customer service is beyond amazing going above and beyond what’s expected.
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January 2020 by Manuel Chavez
Kept a small storage unit for about two years with Panda Self Storage at a discounted offer. They honored the monthly discount throughout the entire rental and were helpful each time I called with questions, including billing questions. Customer service is friendly, honorable, and quick — the best value for Self Storage in El Paso!
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October 2019 by zederbetter666 SMOKASAURUS
The Best Facility Around With a Top of the Line Security System and Overall Maintenance. It's Convenient to Access, Entrance and Exit Are Gated, and Management is Adamant about Exceptional Customer Service and Providing Quality Care. With all my questions Answered, I left Comfortably and Welcomed in making my decision. Thanks Again to Brian @ Panda Self Storage for being there when I needed!!! Highly Recommended!!!
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September 2019 by K Jo
I felt confident and safe with Panda Storage, and was extremely pleased with how helpful Brian C. was.
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August 2019 by Shirley Cienfuegos
Best experience, great customer service and extremely friendly. Made sure I got a tour of available units in the size I wanted and let me select. Explained the gate access made sure I could open gate . Thank you looking forward to a great year.
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July 2019 by Annette Lara
From the minute I called and talked to the gentleman named Brian for information on the climate control units and pricing to going in within 15 minutes of speaking with him, he was very pleasant and so energetic over the phone. Always had a smile And was very personable when we met. Was very cooperative to showing other units and made sure I was comfortable with the unit I was going to chose. I'm very happy with the customer service, pricing and the climate control service I was given. Thank you!!!
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July 2019 by Rey Tovar
Brian is very helpful, clean facility clean unit. No hassle to rent. Climate control unit.