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May 2025 by Brianna Tarango
The driver that is delivering in the 79936 area code by Lee Trevino and Montwood was extremely careless with the package I received today. I was receiving my NEW PHONE when I witnessed the driver just throw it and walked away. He didn’t even walk all the way up to my door. Very rude and very unprofessional. Inform your delivery drivers to be more careful with packages.
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January 2025 by Beatriz Cordero
I was having issues returning multiple large packages. Melissa and the drivers went out of their way to help me find a solution and guided me every step of the way! They are all amazing and have great customer service. Beyond thankful for their help!
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August 2024 by Meño Rodriguez
Very bad attention, you unload me in 7 hours, they change my door and they don't attend to me, very bad attention from all the staff, starting with the security guards. Not recommended, terrible attention.
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June 2024 by sonia m
Very good packaging and good service
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November 2023 by Kimberly Delphin-Martin
I can’t believe how professional polite respectful and helpful everyone is at this UPS I lived in Houston before moving to El Paso Texas and you were lucky to get a nice respectful helpful person but here in El Paso wow what a beautiful experience everyone is so so nice and really help you feel safe about shipping your package or important letters I can say customers packages are treated with kindness respect as if the package was theirs You can’t go wrong with in trusting your package with UPS or being the receiver of a package on timely delivery and handled with absolute respect and care
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November 2023 by Leo Alvarado
your phone bot its just wall to evade offering customer service
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June 2022 by Valerie Bocanegra
Second Package Nightmare I have sent packages to my son’s grandpa who lives in El Paso twice and both times have been a Nightmare! The first package was a Birthday delivery and I got a notification that the Business it was delivered to was closed, The address is a Residence!! This weekend I sent another package for Father’s Day and again I got an unable to deliver due to business closed notification, IT’S A RESIDENTIAL HOUSE!! My father in law looked at the security cameras from the whole Morning and a UPS truck NEVER attempted a delivery. The UPS driver on this route is either LAZY or just plain doesn’t care if people get their packages!! Such a shame that I pay for the delivery and twice now they can’t be delivered. Will be switching to FEDEX!!
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May 2022 by Juan Gonzalez
The UPS clerk very knowledgeable on what i needed for return item very helpful,,,
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May 2022 by gabriel gabriel
I've only ever had a great experience when using this drop off place for my Amazon Returns.Wi-Fi could be provided to better serve customers. Otherwise I have always been taken care of promptly and efficiently. Often times it's quicker than using Kohl's because this location is dedicated to only to handling your UPS shipments.
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May 2022 by Jerry Threadgjll
Terrible. Terrible customer service. You can never speak with or have any options to speak with a living, breathing human.
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May 2022 by Oscar Saenz
UPS you have become a joke. I ordered from Costco and my item is stuck at your warehouse simply because I recently moved in to new apartments and the address is new. In your system it shows as a commercial address, which it is not. God forbid you send the package out for delivery anyway to see if it's possible to deliver it. Like I said, these are new apartments.I hope one of the other major shipping companies swallows you soon. Your service is no longer effective. The market/consumers no longer need you if you're going to pull this kind of stunt.The package weighs over 100 pounds and isn't small. Despite that, I'm picking up today because your service is worthless.4/30/22 Update:. I attempted to change my delivery to pick because I don't want to show up at the warehouse and have to argue with someone about getting my package. Well...UPS automated system has a difficult time understanding simple words like "yes" or "no" to the point where I can't switch it to pick up. In fact, I'm not even sure if it's possible to do that. The automated system hung up on me. Bravo UPS!
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April 2022 by Woody Hargrove
The service there was very very good I need a lot of help and the customer service provided it for me thank you very very much:-)
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March 2022 by Jessie Pruitt
Always friendly, prompt service locally. However, UPS website is hard to navigate if you're needing assistance.
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March 2022 by David Pina
Unfortunately I had trouble with a package and customer service. Everyone besides the front worker did not help the situation. I changed the address on a package and it was flagged. I get a call asking me to clear up a change and I thought it was solved. I wasn't getting updates on the tracking number so I called customer service multiple times but they gave me different answers as to where my package was. I took time for my lunch to go down to clear thing up, only to find that my package was improperly stored in the supervisors office with the door locked and the supervisor left for the day. No one else had access to the room. Now I have to come back.I already messaged UPS on Facebook so if your UPS Customer Service, reply there before you ask me to message you on your socials.
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March 2022 by Claudia Rodriguez
Worst service ever. Trying to get through the automated service they have and it’s not possible. That service stinks when you are not given the option to speak to a representative.
