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June 2024 by Marilyn G (Mar)
Had an appointment on Friday, the process was fast and the employees were very nice.
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May 2024 by Eda A
The lady in the front is so rude. She doesn't allow elderly or sick people to come in with their family members. The ladies on the inside are very nice and friendly.
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April 2024 by sawssan boufous
The service is perfect & quick, the lady (that has highlights in her hair) was very welcoming, smiling and explaining each step, and very professional!
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February 2024 by Kristela Lazo
The truth is, my daughter had an appointment but the receptionist is a very rude lady. If she lived on tips, she wouldn't even have money for a soda.
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February 2024 by Humberto Corral
Staff does not know what they are doing when it come to doing finger prints. The staff needs to continue to check in with their supervisors to see if they are doing what they are suppose to do. Instead of completing their task they give up and tell you that you will end up doing more work than is needed. Who ever is running this operation needs to clean house and get someone that is ready to work and knows what they are doing. Another thing about this place is that they have a waiting room inside, yet do not allow anyone inside the building until its your time. We have seniors waiting in the cold and they fail to open on time. The staff also walks around and speaks down to the clients as if they are better than those around them. As an American Citizen and a disabled combat veteran I felt so let down by a Government organization and how they treat their own people oppose to the treatment they have been giving to all the illegal immigrants invading our country.
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January 2024 by Roy Ramos
My wife recently visited the USCIS Application Support Center located at 1500 Montwood Ave in El Paso, and unfortunately, her experience left much to be desired. Upon entering the office, she encountered a less-than-pleasant situation that compelled her to share her concerns.The incident that stood out the most was witnessing an individual, seemingly an employee, dealing with her in an unprofessional manner. This person, described as "a hispanic female with braids," reportedly expelled her from the office for failing to complete certain questions. The lack of understanding and empathy displayed during this encounter raised significant concerns about the quality of customer service provided at this location.While we understand the importance of adherence to protocols, the situation appeared to be handled with unnecessary harshness. It is crucial for staff to exercise patience and professionalism, especially when dealing with individuals who may require additional assistance or clarification.This incident raises questions about the overall work culture and training at the USCIS Application Support Center in El Paso. Employees should be selected and trained with care to ensure they possess the necessary skills and attitude to assist applicants effectively. Customer service is a pivotal aspect of any organization, and it is disheartening to hear about such instances where individuals feel mistreated during what can already be a stressful process.In the interest of improving the overall experience for applicants, it is recommended that USCIS reevaluate its staff training programs and consider rehiring individuals who are genuinely committed to providing excellent customer service. A positive and supportive environment not only benefits applicants but also reflects positively on the reputation of USCIS.I hope this feedback is taken constructively to enhance the quality of service at the USCIS Application Support Center in El Paso.
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November 2023 by Mhae Escarcega
My experience is great very accommodating stuff and friendly.. and it’s very quick! I don’t know why there are negative comments here..??♀️For me if you have appointment schedule every is smooth process.
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November 2023 by Ephraim Martínez
Excellent service and very friendly ladies
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November 2023 by Alma Chavez
Good for the city to know that there is a place to process legal papers
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November 2023 by Rivardo Machado
Very friendly, everything in excellent condition.
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October 2023 by David Espinoza
The receptionist is very very rude. She talks down to people. Wouldn’t even look at people in the eye. They still have the office set up as if it was the middle of 2020 during the Covid pandemic.
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September 2023 by Van La
Very friendly and helpful, 3 ladies are always here for help everyone ?
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April 2023 by lily v
Very rude woman in there, need to have better manners with people.
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November 2022 by Oscar Mares
The staff that serves wonderfully and excellent treatment
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October 2022 by Ana Cota
Very serious and professional customer service.
