Verizon

Most Recent Comments

• December 2025 by Melodie Nelson
  Overall super quick and helpful experience. Pete helped my boyfriend and I with trading in and setting up new phones. Had a great experience =)
• November 2025 by Araceli Conner
  Good promotions for the season, I’m customer for 14 yrs already, they gave me the best deal!! Always
• August 2025 by yvette ochoa
  I went to trade from iphone to samsung. The man that assisted me was not very knowledgeable. He had me erase my iphone before the backup then has me go pick up my watch at another location. I come back, the manager assists him with the set up of my phone and watch. Well... nothing backed up like she said it had. I had to retrieve passwords on my own. My watch was not connected to its line like i was told. I ts only connected via Bluetooth. I was there for close to 2 hours!!! Horrible! I usually go to sunland but this location is closer to my home. Go to sunlandpark location. Customsr service sucks here.
• July 2025 by Sara Pond
  I had an exceptional experience with Juan and the manager at the Desert Blvd location. I came in with a phone that would not turn on. Juan was able to reset my phone and get it up and running. Juan answered all of my many questions about purchasing a new phone was very patient and thorough. He went over upgrades and other promotions and was able to get us a $10 monthly discount on youtube premium. I will definitely come to this location again for future purchases.
• July 2025 by isam playz
  Worst customer service
  Switch into AT&T
• June 2025 by Melissa Castillo
  Went on April to buy a device at the store and they made an error and it was going to be shipped instead and it was canceled as I wanted the device that day not to be shipped. They promised my money was going to be back in my card in 7 to 10 business days and till this day they haven't returned my money back. Customer service and the store hasn't done anything about it. Don't come here if you dont want your money to be stolen.
• June 2025 by Bryan McCann
  Went in to buy a case and screen protector. Got with the sales person and they couldn’t ring it up because something with their computer. Then went in the back with another rep and took 20 minutes to come out and tell me they figured it out and when they tried to Ring me up, it didn’t work again. Wasted 45 minutes to tell me they don’t know how to ring up a phone case and a screen protector. The sales ladies is nice enough, but they need some training on how to work their equipment.
• March 2025 by javith jimenez
  Really bad experience
• December 2024 by briana
  Best phone purchase experience! Luis was an amazing associate and was eager to service us and get what we wanted! Greeted at door, exceptional service and attention all makes the difference. Store manager or manager was equally attentive and engaged with all customers. He was a great guy and I can tell he runs a good team. Thanks for the 16 pro maxes
• November 2024 by chase liston
  I ordered a phone for pickup and drove alll the way over to be told there was an error on their end. Verizon app still showed the phones was ready for pickup, but he had an error in his system. The rep did nothing to try to help, just said call Verizon. He put in 0 effort. Really sad that this is the new type of customer service at certain stores.
• November 2024 by Rosangelica Gomez
  I live in a different state and bought my mom a phone to be picked up at this store. The representatives refused to activate my mom’s phone unless she paid 32$ for them to activate it. Now I understand if my mom had asked for them to set up her accounts etc. but she literally just wanted to walk out with a working phone since her old one broke. I don’t understand why she has to pay for that, it’s very disappointing, do they really not do that anymore? My mother is older on not tech savvy so she doesn’t even have a phone at the moment or a way to get in contact with anyone. I would do it for her if I was there but I’m not, I was counting on the Verizon rep to help her which is why I had it set up to be picked up there vs. me buying the phone elsewhere. I spoke to a Verizon representative on the phone who told me they shouldn’t charge for that, it’s literally a basic service. Like I said, it’s very disappointing, and to top it off there was 4 employees there, they weren’t busy, and not one was able to help her.
• September 2024 by Sakamoto Mio
  ~ Preface. . .
  ~ I initially went to the - “Z location” - to make a recce inquiry about the new Pixel 9 Pro series, that - “everyone heard about! . . .”
  
  ~ after a few minutes there, I wasn't too satisfied with the results, so I decided to do more research and find a different Verizon Location to do business with . . .
  
  ~ after a few searches and some review readings, I decided to go to the Desert Ave location and see what happens . . .
  
  ~ after a few days, I finally managed to return to El Paso for a VA appoint and afterwards went to the chosen location to get the Pixel 9 Pro!
  
  ~ I should mention that I live outside of El Paso in the desert area, which is why I plan everything whenever I travel to EL Paso at the same time.
  
  ~ as I arrived, parking was easy and adequate and I had no issues upon entering the establishment.
  ~ as I entered I was acknowledged by the V-TEAM there and noticed that they were attending to another customer, so I waited quietly as they did so.
  
  ~ after a few minutes, this black-clothed female employee came over, introduced herself and I instantly stated that I was there for a Pixel 9 Pro XL (or) Pixel 9 Fold and if she was ready to sell me a Pixel 9 Pro!
  
  ~ we briefly discussed what I was looking for in the Pixel 9 Series . . .
  
  ~ I eventually decided to get the Pixel 9 Pro XL (as it was cheaper than the fold) and I could get the 512 storage option that came with it.
  ~ I wanted the 1TB storage option (however) that wasn't available to be ordered or be obtained (unless) I ordered it from another source (then) brought it into them to activate it.
  
  ~ I decided to forego that hassle . . .
  
  ~ “Ruby” - recommended that she look at my usage and see what was best for my needs and I agreed with this action.
  ~ we went to the business area (another table) and proceeded with the transaction process.
  ~ she looked at my storage usage and was surprised that I had close to 35 GB of images (which equals 8406 images)
  ~ after looking at the usage, she recommended that the 512GB option was enough for my usage because I was using the 128GB option previously, so that would be an upgrade already.
  
  ~ so after everything was agreed on, the purchase was made and we started the data transfer stage from the Pixel 6 to the (new) Pixel 9 Pro XL . . .
  
  ~ Ruby (I hope I remembered your name right Ma'am) - if not, let me know and I'll correct it.
  
  ~ she's the - “best girl” - at this location, as she assisted me in obtaining what I wanted/needed in the Pixel 9 Pro XL.
  
  ~ she made the wisest recommendation(s) for my specific needs and usage.
  ~ she is very professional, knows her stuff about the devices (and I mean all of them) and not just for - “specific ones that are trendy or for social status”
  
  ~ Ruby treated me as a - “valued customer” - and I was impressed with her professionalism and vast knowledge.
  ~ I was treated with respect and wasn't judged for my interests (including) that she treated me as a regular person and not a person in a wheelchair.
  
  ~ hands down, this is the - “BEST LOCATION” - to go for anything related to Verizon, Google or any other device that they service and sell.
  ~ YES, it may be a longer drive (for some) to get here and YES, it may (even be) an inconvenience for some, but trust me, it's “worth it”
  ~ if I can give more than 5 stars I would!
  
  ~ this location is HIGHLY RECOMMENDED!
• August 2024 by Misty Moon
  The staff is very friendly and helpful.
• May 2024 by Traveler ‘Merica (Traveler)
  Do not recommend coming here. After about 20 years of service with Verizon, all the staff cared about here is selling me another phone instead of helping. Haven't heard "you're due for an upgrade" as many times in the short 15 minutes I was there. Already considering switching service because of this experience.
• April 2024 by Jessica Vergara
  Do not recommend coming here. After about 20 years of service with Verizon, all the staff cared about here is selling me another phone instead of helping. Haven't heard "you're due for an upgrade" as many times in the short 15 minutes I was there. Already considering switching service because of this experience.