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September 2023 by Mirtha R.
two different visit first one I got a whole detail even the motor got clean and seats and floors shampoo and the where supposed to hand wax the car and the front hood got all this deep scratches it looks like they use some type of tool... then today I went again brush off the last visit and just keep it positive but happen this people screw my car again I ask for the interior and outside to be clean and I skip the wax so the hole scratching won't happen again and add the headlights restorations and this mtfkrs did it again buff the paint around the headlights or whatever the did but and scratch the pain and took off some of it... the son of the lady own from this shop or whatever he is, he said said to me to do whatever I want to do, but theirs nothing he can do other than give me his moms phone number which he didn't do so for me todo whatever I want that wasn't nothing for him to do about it...
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July 2023 by Sara Guzman
45 min in and out, great service, great prices.
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June 2023 by Reymundo Sifuentes
Great wash and detail. Go once a month.
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June 2023 by Alejsndro Yarza
Excellent service and good price
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April 2023 by Marcelo M.
If you drive a nice vehicle beware with taking your vehicle to this place.....My Son took his 2022 Ram Dually on March 4th to get washed. When we went to get the truck back at 4pm we were informed that one of the employees ran into my sons truck with another customers vehicle. We were assured that our vehicle would be fixed ( Dora Romero the owner wanted us to take the truck to her body shop on north loop road) She refused for weeks to give us her insurance information so that we could take the truck in for repairs at the body shop of our choice. With a little research we were able to get her insurance information (State Farm Insurance and Sandra Rios is the Agent). DO NOT do business with shady businesses or Shady People. I will never take any vehicle I own to them and I will tell others of our experience at Elite Car Wash. The Damages to my Sons Truck were 6100.00 Dollars in Repairs....
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March 2023 by Dell G.
Price wasnt bad at all but the major problem was took them from 1245pm when arrived to almost 445pm just to get my truck done ...exterior wash and do the tires only .... poor management or something plus at one point they only had one girl washing vehicles .....i wont return ....simple as that
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March 2023 by Donald W.
Oscar, Dora, Julio, and Job took good care of me! This is honestly the best car wash in town. Love the attention to detail
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March 2023 by Katelyn Hernandez
I took my vehicle on Sunday, the day it was VERY windy in El Paso. I brought my vehicle in for a detail and when picking up I noticed my speed dashboard was completely scratched. I’m assuming because of the wind, the small amount of dirt particles contributing to a dirty rag is what caused these scratches. When speaking to the man who washed my car, he expressed to me he did not touch the dashboard. Again, got a DETAIL meaning all areas would be clean. When speaking to the owner/manager he was quick to advise me that he had cameras to prove his employee didn’t touch that area. I advised him that if he could show the employee didn’t touch that area I would no longer press the issue, only to find his cameras stopped recording on the 14th. He then went on to tell me that ME the customer, perhaps scratched it myself and may be blaming his employees. That even if his employee did clean that area, that those damages couldn’t have happened. I am very disappointed on the customer service on him blaming me rather than taking accountability and resolving the issue. Will be going to small claim courts if issue is not resolved. In contact with the owner to further help me fix this issue.Service: Auto detailing
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March 2023 by Antonio C.
We live out of town, went to El Paso to visit family and took my car to get a detailed wash, inside and out. They charged us $160, which is not a problem but, what they did was take ALL of my personal things out of the middle counsel and the glove compartment and put it in a bag, without our consent! As we are driving back home, we check the bag so that we can put things back and we are missing ALL of our vehicle paperwork ( registration, insurance card, the vehicle book, etc...), including some personal things Have been calling the place for two weeks and NO ONE answers the phone.I've called the El Paso Police Department to make a report.Do not take your vehicle to then and ask for a detailed wash because they will go through your things and I guess keep some for whatever reason.
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February 2023 by Luis Perez
They scratched my truck on the side of the bed by the pressure water hose, owner Jaime Villa saw the cameras where the employee was doing it, said he was gonna pay for the damages and never returned my calls, garbage place don’t waste your time going to that business.Service: Auto detailing
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August 2022 by Twisted E.
Them: Hi! What do you need done?Me: Just a simple exterior washThem: $15. High gloss tires? Me: SureThem: ok, $5 extra. Wax?Me: No, just a simple wash is all I need.Them: Ok, cash or card?Me: CardThem: Would you like to add a tip?Me: Sure, $10 (wife shot me a maddening look for giving a tip before service is rendered)They process the payment and I sign. Cool!!! NOT!!!Them: Oh BTW, it's gonna take 2 & 1/2 HOURS! WHAT! THE! HELL?!?!?! YOU SHOULD'VE WARNED US BEFORE YOU ASKED FOR PAYMENT!!! We stayed in the car to wait. Watching how one person takes 15 min just to spray the tires of the vehicle in front of us explained why it takes 2.5 hrs. Then when we finally got out of the car to go to the waiting area, we walked pass the other workers just sitting around chatting with each other, which further explained the long wait time. Geeeeezus!!!! They have only one person working on each car. Have y'all never heard the concept of teamwork?! Have multiple people working on each car so customers doesn't have to wait sooooo long for something that should take, at most, 20 minutes!
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July 2022 by Nayely Madrid
I left my vehicle in perfect condition. They cracked my windshield and said nothing when I paid, I drove off then realized my windshield was cracked. I turned right around and the staff locked themselves in their office to avoid me. I called and sent messages multiple times. The owner said he would review the cameras to see if he could view when the crack happened. Haven’t heard anything back after following up multiple times. I paid this company $40 to wash my car and crack my windshield.Services: Auto interior vacuuming
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July 2022 by Juan “The Breeze” Holguin
The BEST hand wash car wash n El Paso Tx..
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June 2022 by Mike M.
So went for a wash and there's a deep scratch on the door handle. Called and told them about the situation and they told me to go in. The vehicle is a 22 brand new garage kept park far away all the good stuff to keep it nice. Last place you would hope for damage is the car wash. I've been going here for many years and have taken many vehicles and recommend to family and friends. That day ends today and will be strongly discouraging going to this establishment. So wasted time and gas going down there just to be told the run around. The manager spoke to the owner and the owner said they are not responsible. What a shocker. No accountability at this place and they can just damage anything and doesn't matter because they deny it and will do nothing to remedy the situation. I hate that I could not choose any stars I would have put ZERO stars
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April 2022 by Thomas K.
I am very pleased with the was the wash my trucks when they say wash by hand you get the right touch
