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February 2025 by Mari Casillas
Your teller couldn’t work on my deposit because she needed my ID. I have come to this branch for several years to deposit commercially to an account that is not mine. Every now and then when you have new staff , I get that they are in training or learning, they question random stuff. But this time you were denying my deposit and could not tell me why you needed my ID. I asked for a supervisor at which point I dealt with Ms Sifuentes. I asked her the same,as to why could I not deposit into this commercial account of which I have been depositing for years. You don’t or didn’t have my ID in your system because it was never an issue. She couldn’t tell me why other than we need it, it’s a federal rule. What a shame to have a “supervisor “ represent your bank and not even know why she does what does she does. And for to say she needed the ID and then the system will advise if it is required. How does that make sense if you at that point have position of my ID?
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January 2025 by Kaye Leigh Leonard
Why are all the branches closed for “weather” when there’s no snow on the ground? This is absolutely unacceptable. Every branch in the area, closed… there are people inside and not a snow flake on the ground.
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September 2024 by Allison Martinez
Came to open an account and was told to come back in 2 days because the person who does the accounts apparently there's only 1 was too busy to get to me. I've never known a bank NOT want your money. Super under staffed. Stood in line 30 minutes to be turned away.
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July 2024 by Nati Garcia
Very disappointed on the call when I called to see about my payroll deposit. She was not caring at all. Told me it's your company which I understand but instead of making me feel at ease she did not care like telling me Oh Well..
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June 2024 by Rrl Denwiddie
Always Friendly And Helpful
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April 2024 by Antonio Enriquez
They lie to u. Then do it again. And then lie again. I guess its there thing. Time to switch banks!!
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April 2024 by Vianey Arzate
Extremely understaffed!! Wait times are ridiculous.
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February 2024 by Pamela Faith
They always only have one bank teller. So, their lines are always so long. It takes forever to get assistance.
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February 2024 by Deanna Hinojosa
Very quick courtesy
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January 2024 by John Day
Avoid if you can. The wait is always ridiculous. I try to avoid this location but sometimes cannot. The tellers, however, are always super friendly when you do finally get through the line.
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December 2023 by Bernard Moye
I had a question about a possibly fraudulent payment I received. The banker Wes prompt and courteous and confirmed my suspicions. Probably saved me a few thousand dollars down the road. ??
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December 2023 by Jacob P.
Got 6 windows in front, 6 in back, one person working, and another persons walking the line asking if we'd like to use the atm instead.... What's the point of a branch?
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October 2023 by Will Logan
HIRE MORE PEOPLE. Seriously, there is no reason to have customers waiting for an hour or more because you have 3 people working.
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September 2023 by Mike Ullrich
Worst Wells Fargo, I have been to. It took almost an hour to see a teller. While in line, they had one bank teller in the front while the line was ridiculous. Also, they will give you a hard time and deny large withdrawals.
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September 2023 by llsoonerll
Customer service here is trained to find ways not to help you…
