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October 2023 by Elodie Jones
Helpful owner and staff. Found links for my watch and the correct battery! Thanks yall! I'll be back!
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August 2023 by karen brown
Great service!!!! I Love ❤️ the store!
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May 2023 by Crystal Rendon
(ALWAYS MAKE SURE ITS YOUR JEWLERY) With being new into the Bastrop and Elgin area, i came across this place I was recommended to and thought it was nice.. But unfortunately I had the most frustrating and emotional experience with me only wanting to repair my small broken gold Figaro chain. I was told by Dorthy I’d have the necklace in 3-4 days, after those days passed I called and I got no answer for 2 days in a row. Finally got a call,Instead it took a week and a half to get it back.. Immediately i noticed that the weight of the chain wasn’t there and wondered why the detail of the diamond cuts weren’t there. After getting it checked out at a pawn shop minutes after I received it, I couldnt believe I was told that I’d been given a gold plated necklace?! I went back to confront, Dorthy and who I believe is her daughter Michelle both denied and stated “thats what was brought in.” I had proof (pics) and apparently was a misunderstanding sooo she apologized, gave me my refund of $45 and some how my real chain appeared. It can be hard to know who you can trust to give your $$ & business too. BE AWARE of what is yours!!
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January 2023 by Melissa Espinoza
Absolutely great customer service! They treat you like family! ❤️
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January 2023 by Evan Crawford
Great place, we had our rings soldered there and they did a perfect special placement to accommodate the ring design. We really felt that we could trust them.
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September 2022 by kristi jester
Most friendly staff you will ever meet. I feel like family.
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July 2022 by Gregory Bottoms
Dorthy is my go to place for jewelry and watch repair in Elgin. She always goes the extra mile to ensure outstanding customer service. I highly recommend this retailer.
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January 2022 by Madeleine Pate
I loooooveeeee Dorothy's Jewelry. Only place to go! So friendly.
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December 2021 by David P.
In 2018 my name was cited for a review, with no review printed. This is Dorothy's 2021 Review 2.0. I needed a battery for a watch, and the lovely and gracious Michelle readily changed the battery and removed a link from the band. The price was quite reasonable ($5). She also filled me in on the uncalled-for damage to their iconic pickup by a driver not in control of his alcohol consumption. She assured me it will return to its special parking space soon. Best of all, she laughed at my jokes. I probably ought not to wait three years before visiting again.
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September 2021 by Danielle Ballard
Dorthy is an absolute please to talk and shop with! Love this place , I have bought hair stuff and jewelry related items as well. Love it!! ❤️
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August 2021 by Roxy Rodriguez
Great people and beautiful jewelry
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July 2021 by Jose Lopez
Everything they have is gorgeous, I love that they make you feel like family. I definitely recommend going here if want to buy jewelry, they’re very helpful when trying to choose a gift for someone else.
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April 2021 by Isabel N.
I put an Alexandrite ring in layaway. When I paid it off I went to pick up the ring and was given a total different ring than what I paid for. When I was given the ring I knew the ring was not what I had put in layaway , so I searched through all my pics until I found a picture of the ring I put in layaway and it was NOT the ring I was given. We went to Dorthys shop and asked for an explanation, she could not offer one. She kept going in circles with ultimately no explanation. By then we were leary that the ring was even a natural Alexandrite so we asked that she get a certification. After waiting close to 10 days she said the ring was ready to be picked up. We arrive at the shop and she tells us when the jeweler tried putting the stone back on the ring it chipped. Who knows if the ring was even a natural Alexandrite as she claims. In a way I was relieved because I no longer trusted her and just wanted a refund. A refund was given but how many other people who put jewelry in layaway has she done this to? Please be careful when dealing with her! She will butter you up and make you believe she is the most honest person. Take pictures of what you put in layaway and take it elsewhere to ensure it's legit. I posted a picture of the ring I originally put in layaway, then I posted the one I was given by her.
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April 2021 by Elizabeth Bastian
Love this store and their selection. They are so caring and do such a great job doing deep cleans on rings. Great place to do consignment.
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February 2021 by Charlotte Davis Buckley
Excellent Customer service, Family oriented great experience.
