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August 2022 by Gary S.
Do not do business with this bank. I am the POA for my brother, who is Ill. I have had need to utilize the Power of Attorney Form on numerous occasions with no problems. We have been having problems accessing my brothers account so I took the POA form and my ID by the Elgin location to get assistance resolving the debit card problems and to add myself as a signer on the account. They declined to accept my POA form, which is perfectly legal. Signed by all parties and notarized. I took off work to take care of this today and had to travel to a different town because the closest location is 40 miles from my home. Now they're requiring me to go back to my brothers nursing home with a blank form in hand and a notary tagging along so I can completely redo what has already been done. I want to reiterate that I've already had need to use this form with other companies and had no problems. This bank is misnamed. In no way are they convenient.
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April 2021 by Brittany Plocica
I don’t understand these poor reviews. I have been banking with these ladies for 3 years and ALLLL of them are wonderful and helpful. Never been charged any fees or ever had a single issue. Customer service is fantastic. Very personable people. I love this bank.
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February 2021 by Madeleine Pate
They suck!
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January 2021 by Preacher Don
Worst bank i have ever used...
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November 2020 by Victoria Terry
This bank is horrible! I was $4 short of a charge and even put the money in the account shortly after a $10 charge and now because of their fees I am almost $100 negative in my account. Customer service is nothing but robots!
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September 2020 by Howard's House
This is the worst bank. They aren’t as good as Wells Fargo. They like to charge fees and take there customers hard earned money. This bank survives by charging outrageous fees during Covid.
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February 2020 by Kyle Waller
After banking with First Convience for over 6 years I have dealt with VERY rude management, tellers pretending that "their hands are tied", listened to every lie about "their policy", and after today IVE HAD IT. Me and my wife have 4 accounts all of which have overdraft protection. But APPERENTLY this one account does not, and it only covers Debit transactions whether you authorized the trasaction or not. I cant deal with this bank anymore. Im tired of always having to watch their little loops holes and IM REALLY getting tired of you guys taking my money. And from what I can tell I'm not the only person this is happening to. I will be switching banks and suggest anyone who thinks about opening a account with them DON'T PUT YOUR MONEY IN THERE!
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August 2019 by Dawn Williams
Spoke to a customer representative and he was rude and not helpful. I will be moving my banking some where else. Watch yalls account closely cause they like to hit your account with over draft fees even when you have over $500 in your account!!!
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January 2019 by Ariel Trevino
Nice people, great management what more could you want.
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October 2018 by Steven Verstynen
A bank that will not break a $20 bill unless you have an account, really? What kind of intuition is this? Never will I ever bank with you.
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November 2015 by Nancy Caldera
They are helpful and friendly. Convient being inside Walmart as well.
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September 2015 by Sofie Calcote
Very helpful staff. Always friendly.
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July 2015 by Steve Hunt
They should call it first gumsmacker bank, everyone working there rabidly smax and pops their gum in your face when you are trying to do business. If you enjoy this type of thing bank here.
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January 2015 by Brandi Battles
very nice people there
