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March 2024 by Marisol Cuevas
Absolutely loved my stay! The receptionist was really sweet and helpful when we decided to extend our stay. The rooms are super clean and comfortable. The location is a bit hidden but right off the highway. Will definitely be booking again for next trip!
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February 2024 by Daniel Lopez
Stayed on 2nd floor. Working elevator Nice comfortable quite big room. King size bed, 40-inch TV, small refrigerator and microwave included. A 2 foot desk with led reading light and rolling chair. Front desk service was polite and helpful. Breakfast. 6am to 9am. Great breakfast options. Eggs, bacon, waffles, fruit, cereal, coffee and juice. Location is kinda secluded away from highway and noise. Area before hotel could use a little cleaning up. Otherwise great stay.Nearby activities: Gas station and truck stop nearby. Whataburger and Sonic nearby. A 15 minute drive into San Antonio.
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February 2024 by mark flomo
Very nice and
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February 2024 by Fernando Gonzalez
The rooms are outdated and the beds squeak.The hotel was full and they could only give me one key card for the room, not two.The girl in the breakfast room is rude and the breakfast room was dirty and nast. The juice machine was out of service and they didnt offer us anything to drink during breakfast!
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February 2024 by Amarely L.
The location of this place isn't the best. Kind of scary looking, but the hotel itself is nice! The hallways did smell like sewage, I noticed someone else reviewed that too. We didn't have breakfast, but the beds and everything was nice and comfy!
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February 2024 by Loida A.
Friendly Staff, clean rooms, such a delightful place and delicious breakfast.
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January 2024 by thomas hopper
Great people up front. Internet is annoying.Food & drinks: Not much for restaurants nearby.
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January 2024 by German Garcia
The service was outstandingly good. Felt very comfortable there.
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December 2023 by Kay Allen
The hallway really smelled like sewage. They are stingy on the towels, pillows, and blankets. Short staffed. The rooms are being cleaned way after check in time. We will not being staying here again.
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November 2023 by Mileena Gonzales
I have been coming to Elmendorf my whole life to visit family, and I am glad to say that if I can't stay with family, then I would prefer to stay at this hotel. It's a quiet, friendly, and an all-around relaxing
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November 2023 by Greg Conn
The breakfast was smashed bread, some dry eggs, and cheap hashbrowns. Why put the effort to place individual slices of bread into ziplock bags? Is that cheaper than a bread container and some tongs?I am getting old, but the mattress was really bad on my back. I would not have been able to sleep on it for a second night.
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September 2023 by Ramona Boyd
Check in was fast and efficient. Agent was friendly and it smelled like freshly mopped floors as you entered. Room was also clean and comfortable. We were positioned where we could view our vehicles from the window. Parking lot was well lit and with no visible trash/debris. Fitness center was well stocked with full weight-set. Breakfast was warm, remained stocked, and had a great variety. The staff were all welcoming. Will return in the future.
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August 2023 by Cinthya Magallanes
The hotel has good reviews on Expedia & Google that seem to be fake for our experience. The hotel is located in a dirty area of San Antonio, seems like truck drivers mostly stay in that hotel. When I arrived, I entered the hotel for check-in nobody was on the front reception, a lady was cleaning the coffee machine by the breakfast area and say nothing until I asked her if somebody was in the front. I called before letting them know I needed a connecting room and a crib in one of the room. She took forever to check me in saying that no connecting room were available since they only have one and that crib supposed to be in the room. We didn’t get connecting rooms. When we went to our rooms in the second floor we encountered a disgusting combination of cigarette with humidity smell in the hallways. She said that the carpets were cleaned by someone who didn’t do a good job. When entering the room the smell was worse and the carpet was wet, I told the lady that the smell was awful and she made a face. She said I could change rooms to the 3rd floor. At that point (5:30 AM) we were so tired that we just kept the rooms. Rooms smells bad, cleaning was not good at all. Sheets were dirty with stains, dressers were sticky on the top and bathroom was fulls of hairs, furniture is old and full of scratches. When requested the crib again, the lady brought it to the room and it was a joke. A very old-falling apart wooden crib with the old stained mattress on the floor and no crib sheets. The lady threw a normal sheet on top claiming she wasn’t able to find the crib sheet. I asked her to take it back and I had to put my 6 month old baby to sleep in my bed with pillows in the side of the bed so she won’t fall. We had a bad experience at that hotel and the rates aren’t very flexible for what they offer. We booked two rooms so our teens had more space but I didn’t sleep well knowing my teen girls were not close by. Not coming back again to that hotel.
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August 2023 by Stephanie P
We always stay at this hotel Best Western Plus in Elmendorf TX on our yearly vacation to see family. Service is EXCEPTIONAL!!! Everyone is so nice and helpful. The lady at the front desk even saved us a very good amount on $$$ by booking directly through them instead of going through a travel app... Expedia ect. Rooms are very, very clean! The whole place is clean and comfortable!! I would NOT want to stay anywhere else, and we have nothing negative to say about this hotel. Thank you for making our vacation comfortable and relaxing.
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August 2023 by Haley McCaleb
Had the the worst experience ever. Was in San Antonio for the weekend. Got to the hotel a little late as we were out all day, we were tired. We got there, and they tell us that our room was cancelled. For some reason! Then they say they are booked solid. Turns out they had overbooked and we got bumped! At two in the morning we were calling around to find a place, but everywhere was booked. The guy at the desk was so rude saying he couldn’t do anything and that he was new. Then tried to get us to pay him cash for a room where another guest hadn’t checked in yet. Like what the heck kind of service. We were so upset that we drove back to Houston.
