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December 2025 by Randall Noveske
Don’t take your classic here. Ever since the founders passing the service when down very quickly. Alan would make sure customers were taken care of. Nowadays, not at all.
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June 2025 by Josephina Vizcaya
They did an absolute wonderful job & very professional & time efficient!
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February 2025 by Buck Webb
Great service and good work. Just a pleasure to deal with people who say what they mean, and do what they say.
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November 2024 by Pedro Alonso Camacho
Unprofesional business
Over the course of my long-standing business with this body shop, I have consistently relied on the exceptional services provided by Paul, ensuring seamless and efficient operations every time vehicles were worked on. Despite a change in management, there has been a shift in the customer service aspects of the company due to the new person in charge’s approach to customer interactions.
Insurance contacted the shop to inquire about repairing a vehicle, but subsequently reversed their decision. Upon reaching out to the shop to understand the reason, I was informed by him that he doubted my satisfaction. This was surprising, as I had chosen the shop again and was pleased with the results.
Despite my efforts on making the individual understand my satisfaction and to accept the vehicle for repair, he remained steadfast in his refusal. When I asked why he was upset he revealed that he was concerned about the previous incident involving the vehicle. He expressed a reluctance to do business with someone who would accuse his shop of damaging a customer’s vehicle and potentially damage his reputation with insurance companies.
In essence, my vocal advocacy for something that was damaged led the shop to deny service to me and my household. Vehicle owners are typically well-versed in their vehicles. Exercise caution if you express dissatisfaction or raise concerns, as the individual may abruptly terminate business with you and your household, as they did with me. This behavior, in my opinion, constitutes discrimination and rudeness. It is possible that individuals from different ethnicities may receive more favorable treatment.
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November 2024 by Roger P
Sorry but not sorry...1st I called and got no answer. Then the voicemail is full. When I finally get a hold of someone they tell me to bring my car in to look at what needs to be done so a couple days later I take it up there and no one is available to schedule anything for work on my car. The guy in the office tells me the scheduler isnt there but would let him know so he can call me but never received a call! So I wasted time taking it up there since no one could really look at it to give me a quote! Guess they don't care about my business or word of mouth to the large East Texas car club I belong to. I'll call another shop then...
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September 2024 by Tracy Woodall
Super friendly and explained the issues with my car after hitting a wild hog. Got to me in no time. Highly recommend A&R Collision Center.
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August 2024 by Allen McPherson
Great work and fair pricing. Can't ask for much more than that.
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March 2023 by Susan Rhodes
Fast, efficient, and courteous. I will definitely be doing more business with them.
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December 2022 by Anne Butler
They did a awesome job fixing up my jeep. Highly recommend
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November 2022 by Umibozu
Awesome place would recommend.Service: Body & Trim
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November 2022 by Kirk Reams
Great people and excellent service
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August 2022 by Paul Fancher
They do the job very well and in the time they tell you
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April 2022 by Amelia Mcshane
Did a great job. Got my car done in a very timely manner ?
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February 2022 by mike fitzmorris
This is the second time I've used A&R. The service was great the first time, but this time was even better.
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February 2022 by Rick “Catchin' Carter”
Best in East Tx Ronnie n Alan are the best.
