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November 2023 by James Blackerby
This is the 3rd vehicle I’ve had Avenue Automotive work on. Individuals tend to expect the worse but, you guys continue to impress with an honest and detailed description and a price that exceeds expectations. It’s hard to find good honest companies, but you have my vote. Thanks, James.Service: Steering & suspension repair
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September 2023 by Kili
I had a pretty big mess happen on my way home from Houston to the Kansas-Nebraska state line. It caused my alignment and steering to be significantly out of whack. These guys got me in first thing in the morning and got it all taken care of ASAP. They were sweet towards my dogs and friendly as could be. I hit the road with that vehicle going better than it had in years. But, the real cherry on top - they just called to make sure I made it home ok and that things were still top notch. I seriously wish they were close enough to be my regular shop. Amazing service in every regard.Services: Steering & suspension repair
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August 2023 by Todd U
Amidst their busy schedule of many vehicles needing the shop's attention, the shop was able to squeeze my truck in and handle the repairs with no issues. This was two days in a row. The staff was great to work with, and quite efficient at their perspective roles in the company. Their great sense of humor made the time fly by. I wish that I had known about Avenue Automotive sooner.Services: Auto body & trim repair
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August 2023 by Vickie Higdon
Went to this place because of insurance and it being the closest to me. Big mistake! Took them 2 weeks to get me in the said it would be a couple of days, that was Tuesday. Then said by Friday, they were backed up. Then said Tuesday again. Called today Monday, they said they haven't even looked at the car. These people are lying and useless. I will never take my vehicle back to this place. Gonna complain to my insurance company. I need my vehicle for work, they have cost me money and time. I would not recommend these incompetent liers to anyone.
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August 2023 by Miranda Felty
They kept my car for two weeks (which I knew it would be awhile they were very backed up) and charged me $200 for diagnostics of my window and to tell me I needed a new battery. Did NOT tell me the price a head of time so that seemed very expensive to me to just check what’s wrong. Then they wanted to charge me $400 to replace a battery!! I got my car towed back to my house and my husband replaced the battery for $120. It was a waste of time and money to be honest.
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July 2023 by C Young
I highly recommend Avenue Automotive. They provide excellent service. Richard and his staff are very knowledgeable and explain in detail work that is done or needs to be done on your car. It was a great experience and I will be returning.
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June 2023 by Janet Bedgood
I travel all over the country with my job. I was in Ennis TX when the serpentine belt on my car began to shred & come off. It was approximately 8:30 am when I called Avenue Automotive. Michelle answered & I explained my problem. She said they had 3-4 people in front of me, but they would get to it ASAP. I was in their parking lot within 5 minutes prepared to spend the day. I was greeted by her in the driveway to get my info & get the process started. She led me inside & met Lithia at the counter. Both girls were a pleasure to deal with & had comforting personalities. Still, I was anticipating an 'all day affair'. To my surprise, within 45 minutes Michelle called me to the desk & told me I was ready to go. Kudos to Avenue Automotive's owner & staff for a job well done. They made me feel as if I was their only customer at that time & recognized the importance of me getting back on the road. Would definitely recommend this mechanic shop for any future troubles!! Thanks again, guys.
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June 2023 by Glynda Cooke
Took the green mustang for specific work, brake pads, radiator flush, plus more. I never felt pressured or like I was being shafted. Will continue to go hereService: Brakes
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May 2023 by Tamesha Hamilton
My 2 year old and I were on our way from Houston to Denton to a graduation when I had to stop because of issues with my engine misfiring. We got there an hour before they closed. They politely waited to close up to allow my ride to come and had me back running very quickly! This is the true example of customer service!! They were awesome!!Service: General repairs & maintenance
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May 2023 by Larry Jinks
I have used them many times for a variety of services and have found them to be very honest, reliable and demonstrate the highest level of customer service. Very pleased.Service: Vehicle safety inspection
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April 2023 by Heath Gilchriest
So here I am stuck, 200 miles from home. I call local shops, but no one can get to me for about a week. The tow home will cost 1k out of pocket. I call this shop, and the owner personally Fits me in. They check it out, and believe they can have it fixed by lunch tomorrow. He even brings me to a hotel a set up for the night. All I can say is thank you enough for caring about me. The owner is just down to earth, and didn’t try to sell me on work I didn’t need. I can’t thank you enough. I’m ready to go home, and because of you, I will. Thank you sir, and I highly recommend people to use this place.
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April 2023 by Douglas Onwiler
We broke down in our way back to South Texas. So glad it happened here. Lithia is awesome at the front desk. The mechanic was quite thorough. They were busy but got us right in so we could get home.No unnecessary repairs were offered. The bill was quite reasonable.Extremely satisfied!!!
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April 2023 by Wes
(Please read entire review)I called Avenue Automotive on a Thursday afternoon to see if they could work me in to get my 02 sensors replaced. I spoke to a very nice person (presuming she’s the front end manager) regarding the service I needed and she recommended a diagnostic check first so that if there were any other issues we would know about them. I thought it was a good idea and so I dropped my car off at about 3:00pm with the expectation that the diagnostics would be completed by EOB. At 6:00pm (their closing time) I gave them a call as I had not heard back yet regarding the diagnostic check. The man I spoke to ( he was either the head mechanic or one of the managers) let me know that they did not assign a mechanic to my car and apologized (which goes a long way with me). He told me to give them a call mid-morning (Friday)and they should have it completed. I didn’t hear back by lunch so I followed up and was told that it had not been completed yet and that the mechanics were at lunch (or maybe just the mechanic assigned to my car). At around 3:00pm I got a call back that the diagnostic was complete and that it was the 02 sensors causing the check engine light but that they would have to order the parts and it should be in on Monday morning. I advised them that I needed the car over the weekend but once the part came in on Monday to let me know and I’d bring the car right in as I only live 5 minutes away. Unfortunately I did not receive a call on Monday and at this point I was frustrated and tired of having to follow-up. By Wednesday I decided to purchase the parts myself and look for service elsewhere as it seemed my request for service fell through the cracks. I did receive a follow up call late Thursday but unfortunately I did not have any confidence that they would adhere to any timeline they provide and didn’t want to lose my vehicle for multiple days again.Please note that I feel like I just fell through the cracks and that had circumstances been different that they would of absolutely been able to solve my issue. Also, everyone that I interacted with was pleasant and friendly and I believe had good intentions. It was just unfortunate that i couldn’t get my issue resolved.
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April 2023 by Emerson’s Hobbies
Avenue Automotive saved us when my car broke down on a trip. It was just me and my kids which made the event even more stressful. I started calling local repair shops and the first one was kind of gruff with me and not helpful. When I called Avenue Automotive they were friendly and reassuring from minute one that they could and would help us. A quick tow to their shop and they had us back on the road in no time! They are professional, reliable, honest and knowledgeable! My only regret is that they don’t have a shop in the town we live in! If you are in need of any assistance with your car in the vicinity of Ennis, TX I cannot recommend Avenue Automotive enough! They even checked on us afterwards to ensure my vehicle was running well. I’ve never had any car service shop care enough to do that before. Thank you Avenue Automotive, you guys are incredible!!!Service: General repairs & maintenance
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April 2023 by Douglas O.
Returning to south Texas from the Dallas area, check engine light came on and engine shut down. We were able to limp it in to Avenue Automotive. They were busy but got us in so we could get back on the road. Extremely courteous and helpful! Lithia is amazing at the front desk. Mechanic is thorough. They didn't push unnecessary repairs or replacements. Waiting area is comfortable too. Very impressive!!!
