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December 2023 by Brandy Davis
I called and spoke with Carrie from the Waxahachie location. My reason for the call was my mother passed away on October 22nd and I needed to cash a check that was written to my mom for the her rental deposit. Carrie went through all the proper channels to help me. She was so helpful and polite! Most importantly, she showed me so much compassion given my circumstances! I highly recommend thaw Waxahachie branch. Even though this location is a hour from me, I am going to open an account there just based on how well I was treated! Thank you Carrie for all your help!!❤️❤️
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November 2023 by Anthony Hernandez
There app makes it hard to keep track of money it does no show previous balance
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July 2023 by Judith Sosa
This morning it was a really bad experience at Ennis TX branch, the cashier was very rude and nasty because I sent my deposit back for missing cash & it wasn't the 1st time that happened. I called and made a report to Corporative and request them to check the videos that will show them more than I can say about the way that it was. 07-07-2023 I am editing this reviews today because nobody called me as they promised me, so I called & thanks God I found out the name of the rude cashier that it is a Supervisor Jessica Green . Hopefully somebody watch the VIDEOS.
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June 2023 by maria villa
I called to help my father get a new debit card and spoke to “Andy” he was very rude and would cut me off without even finishing with what i had to say.
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May 2023 by Pablo Garcia
I think it's stupid closing during lunch hour when most people get off and want to cash their checks whoever is in charged should be fired
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February 2023 by Magali López
They refused to open other children savings account you have to have a checking with them in order to open a savings for your child what a joke of a bank so I just closed other 3 childrens accounts instead of making it easier to add other 2 children they loose on a customer since 2019 now 2023
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September 2022 by Steve Dermody
Very hard to get close to the ATM
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May 2022 by Paul Vavra
I take my Mom there for banking and always have a good experience. Polite staff
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August 2021 by Dyllon Barge
Shady business stay away
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June 2020 by Lisa H.
Tellers do not know policy for certificates of deposit. Drove 2 hours for a good CD rate only to find out they wouldn't offer it to me bc I wasn't a customer. Manager was not one but apologetic! Poor customer service.
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April 2020 by alena brooks
Hello, I opened an account earlier this month. I am having issues logging into my online account AND my card is being decline. I have tried daily for 5-6 days to call your branch to figure out what is going on, but the phone only rings, no answer. There is not an option to leave a voicemail and I've sent emails that have not been responded to. PLEASE, PLEASE have someone call me ASAP.
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April 2020 by Danny Dvorak
Great staff and good hours
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December 2019 by Bobby A. Buskirk
Very poor experience.
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September 2019 by Ken Hackney
Very friendly staff that always puts the customer first. Keep up the amazing customer service.
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February 2019 by keith pollard
I have been to many banks. This one has worked the best for me and my business.
