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November 2023 by Tina Martinez
Mom and I went to the Waxahachie location to find a living room set for her new apartment. Steve and Michelle were very professional and provided great customer service! The prices were also great and Mom is happy about her new living room set. We will definitely be returning to this location for any future furniture needs/wants.
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October 2022 by my azz
1st let me start off saying the people that work there are Pleasant nice nasty they have decent looking furniture not the best looking though my only concern is my Warranty for my furniture I know for a fact I have been asking about my warranty for over a year an no progress yet now I have SCREWS coming out of my furniture they always say well we will get back with you here it is a year later an nothing has been done I just want my furniture fix as the warranty grants me that’s why I paid for the warranty if any problems comes about but what I don’t understand is why can’t I get my warranty as granted why is it a hassle this makes you not want to come back to them an use their business again an crazy old me was really concerning buying more furniture from them but I think NOT I can’t even get my warranty granted which is a 10 yr warranty so why would I buy anything else
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May 2022 by jsbeagles
I have purchased several items from this company as they are convenient. The one outstanding issue with them is continuing poor customer service.I bought a recliner and an extended warranty. The warranty was no good as they stated I had not reported the problem soon enough. The warranty was still in effect. They have a time limit to report problems. I also bought mattresses with a 10 year warranty. We are in the second year and the mattress is breaking down. The store wont call you back and you send pictures of the problem and no one ever bothers to answer. I started a file on the mattress in December. Still no response. I am told they are short handed or it is because of Covid.Bought a power lift recliner as I was having surgery. The chair developed problems within a month. They replaced the chair. The second chair has now stopped working. You hear the lift grind, but the chair does not move. This is the replacement chair. I told the company that is was the replacement chair they was told "they did not know what to do about it. Started with it's Covid, no one want to work, etc.If you want poor furniture, poor customer service and poor attitude, shop here.
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April 2022 by Rachel Potts
Lady was not very friendly
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July 2021 by Sarge134
We were out looking at furniture and decided to stop by. We went in and started looking around. Never once were we greeted by any employees. At one point my daughter was asking me if anyone worked there. As we continued into the store, I did see a lady sitting at a computer. Again she never turned around to acknowledge that there were customers in the store. Yeah I don't think we'll be back at that store again.
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February 2021 by Hector Estrada
I just purchased a sofa at a good price plus the experience was awesome. Very good service and professional I will buy again. The delivery services were nice polite and professional.
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February 2020 by Joshua Sewell
Great customer service!
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November 2019 by Cathy Ashbrook
Great company to buy from. Delivery was as scheduled and on time.
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October 2019 by Jay Nanashe
Great prices and service
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October 2019 by Arthur Palmer
David in sales was very helpful. The delivery team was punctual and professional. Quality recliner.
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September 2019 by Jeremy Gray
Great experience! That is all.
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September 2019 by Robert Loosier
Great delivery and on-time service. Product arrived in excellent condition and the delivery team set-up exceeded my expectations.
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August 2019 by Mandy Owen
We had a great experience with Michelle. We needed to find a specific dining room chair and she got online and went through each chair until we found a match at the right price. She took time and showed excellent customer service.
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May 2019 by Penny Price
Michelle was friendly and helpful. The time from purchase to delivery took longer than expected but the delivery guys were careful and patient while I decided where each piece should go. The furniture is beautiful and so far appearing of good quality as I have only had it for just under two weeks.
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April 2019 by Ashley Jackson
Amazing customer service!!!
