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September 2023 by Boss L.
Not sure what was on the apples I bought from here, whatever it was , was not good. It tasted bitter and it burned my tongue.
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July 2023 by Allison J.
If I am in need of some fresh fruits or vegetables and bread, pastries, or tortillas I come here and I do so often. Their prices are good and everything is fresh. When it comes to items that are canned or otherwise processed I would go somewhere else as those prices tend to be higher in addition to the items possibly being expired. They also have a good variety of beer and desserts / candy. At this location I can see why people are frustrated with their customer service. Many workers do not speak much English. This isn't so much of a big deal as the workers are still very helpful and kind when asked for help or ringing your items up at the checkout. Overall this is a wonderful local grocery store that has my full support. Best grocery store around I know of that sells Mexican / Central American food, drinks, desserts, and treats.
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June 2023 by Yessenia B.
Si pudiera dejar 0 estrellas no dejaría ninguna. De lo peor servicio de cliente que he tratado. Compré una sandía pequeña y cuando iba de salida en el parking lot de la misma tienda se me callo la sandía que había comprado hace menos de 2 minutos después de salir de el supermercado. Pregunté si podían hacer la cortesía de cambiarla y la manager que era mujer me dijo que no. Después de comprar en este súper mercado por más años incluyendo mis padres dejo de comprar en este local ya que no tienen el servicio de cliente que una persona se merece. La sandía costaba $3 y con cambiarla no iban a perder el gran chingo de dinero. Muchas gracias porque a todos que conozco les voy a dejar saber que no vuelvan a comprar aquí. Todos compren mejor en Cárdenas
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December 2022 by Fernando G.
I've been coming in to this store for years and I have found discrepancies in my receipts every so often. Today I had enough and I was able to catch it in the store before I left, not really sure how the girl at the cashier wanted to charge me for something I didn't really have in my cart ( I only had picked out items), and she wanted to charge me for meat I didn't real have at all. This has happened before but by the time we're home it's kind of late, the mistake on our end is not checking our receipts while on the store, so please do so, CHECK YOUR RECEIPTS! Just to wrap it up, I came back to the cashier and showed the discrepancy and she refunded the amount for what she messed up, that's why I give One start only.
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July 2022 by Arlene V.
Don't recommend this place to send money to Mexico or South America. Terrible customer service. My husband waited 20 mins while the manager was on the phone (personal cell phone included), then finally was told to write down the information needed only for the lady to leave to assist someone else. He ended up leaving. I called to speak with the manager to let them know and she answered saying she was the store manager and was rude on the phone without even knowing that I was calling to complain about her. Have never had bad customer service from the employees here but I wouldn't be surprised if anyone else has since their manager lacks decent customer service.
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April 2021 by Cynthia V.
I don't recommend this grocery store they have bad customer service most of the cashiers have the worst attitude they can have if I could I'll give them zero stars Plus their prices are little bit high compared to other grocery stores around really bad customer service No recomiendo este súper mercado Mi Tierra tienen un servicio de lo peor que pude aver las cajeras atienden de mal carácter casi la mayoría de todas si pudiera no les dio 0 estrellas aparte los precios están un poco altos comparados a otras tiendas de comida muy mal servicio al cliente
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March 2021 by John C.
The five stars are a rating for what I come for. I list some negatives below. This store is about a quarter mile from my house and occasionally I'll stop in to buy some fruits, vegetables, a pastry, or some other small item which is needed in small amounts. It's close and convenient so for one or two smaller items or a snack during one of my walks this place works. The workers are friendly and I appreciate that. ----- The negatives: -Prices and selection available aren't great so for me it's not a store for regular grocery shopping. -I usually walk here. Have only driven once and the parking lots isn't so good. It's small and only one narrow driveway to get in/out. -I only eat meat a couple times a month now but when I did eat it regularly I tried ordering some from here and it wasn't easy. Had to point and use my not so great Spanish to order. Might be different now, that was years ago. Their meat prices aren't so great. ----- So for picking up a couple small items this store is okay for me. I walk there and can get in/out of the store quickly. The service has been friendly. I do my regular grocery shopping elsewhere.
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January 2021 by Gabriela C.
I love coming here!! Great service and the worker's are super kind! This place has everything I need to make dinner or grab some snacks. The only thing is it's kinda of packed sometimes but that's only because they are trying they're best to follow COVID safety standards.
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April 2020 by Des T.
I came In with no mask which is my fault yes but the guy said just cover your face which I did through out the store . In total of 5 employees kept coming up to telling me I should wear a mask next time and I told them the guy said cover with your shirt . When I got to the register a guy ran up to me and started to yell at me and I stated what the guy told me and the security guard tries to hold my purchase hostage but he couldn't do so because everything was already processing . There was another lady in the store who didn't have a mask on and she was Hispanic and they didn't say anything to her . Also there selling toilet paper for 9$ for 4 rolls and cases of water for 10$
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March 2020 by Sophen A.
I rarely do a review and often time give a certain to place the benefit of the doubt, but I have to say this place has given us the worst customer experience I've ever had. Every day we order 20-35 lbs of meat from them and ask them to slice thin for us. Every day we go there to pick it up, and we get a rude experience with their butcher. Just the other day, I came in to ask for the order we placed in the morning. I went to pick it up; at first, and they ignored me for about 10 to 15 minutes. Since I don't speak any Spanish, I waited until I can find someone to translate for me. When I finally find a customer who can translate for me, the guy behind the counter gave me this anger looked and then started to throw the meat at me, I still smile and took the meat, but today we called again to have them slice our meat thin, they said they could only do 20 lbs. We can't use the meat, and it super thick, the meat we buy is used to make our jerky but requires a very thin cut. Also, the meat is not fresh as they claim, sometimes we end up throwing pounds of meat because we can't use it because it's too old. This will be the last time we're buying from them. I suggest if you're looking for someone who cares about you as a customer and your business, this place isn't the place. I would stay away from here.
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February 2020 by Felicita L.
Extremely dissatisfied! The store supposedly closes at 9PM. I stopped by at 8:40PM, as soon as employees saw me, they locked the door. They didn't even bother to look me in the eye and tell me that they were closed. This occurred 2/27/20. I will not be coming to this store again!
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December 2019 by Veronica P.
Yup. My review stays the same. I go here because it's close & convenient (and within walking distance) and also because I am probably a little crazy hoping that they will sell good meat. Went in for a few pounds of asada. They didn't want to slice it thin for me even though it wasn't much and it wasn't super crazy inside the store. I wanted to avoid all the fat. When you go to buy meat, you shouldn't have to ask them to give you meat that's good, fresh or edible. Sadly, every time you have to ask them to not give you so much fat! Or they display it so nice but grab meat from 'behind the counter' and its exactly like my picture. That's dishonest but shame on me, because I will be back.
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September 2019 by Adrian O.
I like this place but man... I just found a long piece of plastic in my tamale there. Now I question getting any of their pre-made stuff. Here's a photo to show you what I just got done pulling out of my tamale right now
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May 2019 by The Fredster G.
We are always impressed with this grocery store. The creams, salsas, and produce selection are always on point. When ever we are in the area, and have the urge to cook a hearty homemade Latin style meal, we stop here!
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March 2019 by Anita O.
Love the prepped food, fresh and tasty. Definitely helps me out when rushed to come up w/something for dinner. Oh and the have the best seasoned flank steak for grilling.
