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March 2024 by John Betancourt
Reporting the the FTC...
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April 2023 by Jenni Nelson
Actually it should be ZERO stars!!! Just like everyone else... Good luck getting your deposit back! It's been 3 months and I have TRIED to contact them several times! The few times I did reach someone, they claim deposit return will be issued-never happened! And let's talk about the car... It was kinda stinky and it shook. I barely dared to take it on the highway!! Just save yourself a headache and stress, get your rental car from somewhere else. You aren't saving money if you never get the deposit back. ?
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January 2023 by Jussi Sillanpaa
Over 9 weeks since I returned the vehicle, still no sign of the $150 deposit. I've called them several times over the weeks, the person supposedly dealing with the deposits is never available. I've left several messages in voicemail and other employees, no call back.Frankly the place is a scam.
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October 2022 by Donna Ellerbeck
Buyer beware...I would not recommend this car rental agency.We booked with this company in 2021 when the pandemic caused a shortage in rentals available. From the start this was a mistake. We arrived in Dallas and were told that they only had one employee since it was after hours (6 pm ?). Since we reserved two cars the only choice was for the employee to pick up the drivers and deliver us to the off site location to get the cars and then we could go back to the airport to pick up the rest of our family. Their off site location is a hotel parking lot. It was pouring rain and we had no dry place to look at the vehicles. We finished the paperwork and the employee left. When driving back to the airport, we noticed the gas tanks were not full. One car had less then 1/4 tank, the other had 3/4 tank. We did take pictures. We were told in a phone call, prior to travel, that we turn the cars in at the hotel and we would be dropped off at the airport...but since it was an early flight, they would let us know the day before our flight, their method of getting us back to the airport. We were notified the day before that because our flight was early, if they did not have enough employees to get us back to the airport, we would have to uber to the airport and they would reimburse. At this point, I had lost all confidence with this company and chose to make my own arrangements for getting my family back to the airport. I later contacted the company to be reimbursed for over payment and have tried for over a year with no luck. When I booked with this company, they charged my credit card for an extra $150 fee. When I called asking about it, they explained it was an "executive fee" that they charge everyone for "incidentals" (such as toll roads fees ). Because of this extra charge, I still have a balance due a that I am unable to collect. I never was reimbursed for the ride back to the airport. I am tired of trying to get my refund and have actually considered a small claim against them. Please do not put yourself through the craziness this company inflicts on you.
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October 2022 by Jordan Lloydsmith
THE WORST CAR RENTAL COMPANY EVER! This was such a terrible experience, very rude and unprofessional people. The vehicle was in very poor shape and had many problems with it. We were supposed to get a ride back to the airport and waited for an hour but no one came so we had to find our own way. And because of this no one did a final car inspection so they will probably try and say we damaged the vehicle and take even more money from us. Tried to get invoices emailed to us and they wouldn’t send anything. This company does not meet standard business regulations and needs to be shut down.
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September 2022 by Joe Lee
Worst ever. They charge you a deposit and never refund it.
You have to call them, good luck with that. or call your credit company.
Just Horrible.
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September 2022 by emad hosseinpour
scaaaaam! those guys will charge you 150 $ as a deposit but never give your money back, don't trust them
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September 2022 by Tom Mcgaha
DO NOT RENT FROM THEM
I just got a call from my insurance telling me they are trying to put a Claim against me for 6000$
I rented the car 5 months ago but they just sent in a claim 2 weeks a go
Stay a way
Stay a way
Stay a way
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September 2022 by Rob Rosenberg
It took me about 20 minutes for the person to arrive at the airport to pick me up. I finally received the car and the air-conditioning didn’t work and I had a check engine light on. I had to wait and wait for another vehicle, and ended up wasting more than two hours of dealing with this don’t use the company walk away
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September 2022 by cynthia martinez
Do NOT USE THESE PPL. GUY ANSWERED EXTREMELY RUDE AND BLOCKED MY NUMBER AS WELL AS CANCELLED MY RESERVATION WHEN IT WAS LESS THAN A MINUTE CONVERSATION
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May 2022 by Steve Greg
This is a scam! Terrible, terrible, terrible. Claimed I damaged their beat up Camry and tried to charge me $1,500. I never even rented the car! I had to cancel my reservation a few days prior but somehow damaged a car I never touched! Won’t answer the phone to resolve!
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March 2022 by Paul L
We got scammed by them, should read review before booked out rental. We canceled our rental next day and called them to confirm. They promised to give us back our safety deposit and credit our car rental fee since December, 2021. No refund and now in process with dispute the charges.I will give them ZERO star if the post allow it
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February 2022 by M T
Just got scammed by this company who goes by numerous aliases (RideNow RentaCar, ACO Rent A Car Dallas-Fort Worth Intl. Airport).At the time of booking on Kayak.com, the reservation said it was fully refundable, but company now claims that rental was non-refundable after the reservation was made. Even after the reservation cancelled more than a month ago, they still charged me a $150 deposit even after the reservation was cancelled.I have filed a complaint with the BetterBusinessBureau. I hope the DFW Police Department will also consider investigating this company.
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January 2022 by Amy Ferrer
Don’t you dare to rent with this company. They charge you a deposit saying is refundable but they will never going to return it to you. Every time I call they have a different excuse. FRAUD all the way!!!!
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January 2022 by Paul Rado
Came down in November for friends bridal shower. They advised me the deposit would be my account again within 15 business days it is now November I am in contact with two different police departments the BBB & the Dallas county fraud unit. They will steal your money & lie to you. I’ve been calling every day & they keep saying no one is there.
